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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences. OnBrand is American Express’ In-House Creative agency, our agency is on a journey of exciting expansion. The ambition of our agency is to become "Creative partner-of-choice" for our Business Unit partners by unlocking value with a deeper knowledge of our business, the brand and our customer to drive results.As we expand, our focus is on developing forward thinking ideas and seamless digital-first customer experiences across channels powered by industry-defining creative excellence.The Account Director, OnBrand, will report to the Vice President of Account Management. To be successful in this role, the candidate must exhibit outstanding strategic, analytical and partnership management skills required to lead account planning, business development and pipeline management for key digital projects working with B2B, Consumer and Enterprise partners and decision makers.As the senior point of contact for our BU and Enterprise partners, the Account Director will also be responsible for working with cross discipline leads across strategy, project management, creative, and production to service projects, build project plans and manage creative development against business objectives to achieve the highest possible impact. This individual will focus on enabling strategic and creative elements of the agency, but also playing a critical role to attract, retain and develop best-in-industry talent and build a culture delivering transformative work.Day to day responsibilities include, but are not limited to:General Account Management Responsibilities:<ul><li>Serve as the main point of contact for Marketing, Product and Enterprise partners across business units</li><li>Develop and sustains key BU-client relationships to grow business, anticipate demand and drive results</li><li>Develop a clear view of business pipeline and marketing partner priorities&nbsp;</li><li>Own BU deliverables: understands partner requests and ensures creative output aligns with client needs, while balancing BU needs against the agency’s bottom line</li><li>Anticipate client needs and proactively present solutions that enhance the digital experience</li><li>Build and maintain strong, long-term relationships with partners to ensure strategic alignment and drive organic business growth.&nbsp;</li><li>Ensure alignment between different business units, translating complex business requirements into actionable digital strategies</li><li>Regularly input on digital operations workstreams to increase efficiency and agency capabilities</li><li>Lead regular client meetings, ensuring transparency, and driving conversations around performance, goals and optimizations</li><li>Foster collaboration across the agency and with external partners to ensure cohesive execution</li><li>Manage, mentor and lead account team</li></ul>Strategic Partnership Leadership:<ul><li>Develop and execute strategic roadmaps for landing page experiences that align with broader business goals in partnership with creative strategy and technology teams</li><li>Drive the integration of digital solutions across various business units to create a unified customer experience</li><li>Guide clients in refining customer journey strategies, ensuring consistency and engagement across digital touchpoints.</li><li>Collaborate with BU marketers to shape the direction of campaigns, focusing on user experience, and driving performance, goals, and optimizations</li><li>Leverage analytics and user insights to drive landing page enhancements working closely with data teams to deliver cohesive landing page experiences that support the overall customer journey</li><li>Ensure that landing pages are optimized for both UX/UI and SEO, while also being responsive across devices.</li><li>Innovation &amp; Inspiration: Stay on top of digital marketing trends, new technologies, and best practices in order to provide strategic recommendations on the latest tools, platforms, or methodologies that can enhance the digital experience</li></ul>Minimum Qualifications:<ul><li>7+ years of experience as a client account director or other relevant management role at a leading external or in-house creative agency</li><li>Ability to understand digital platforms and advertising brief asks by channel, with vision towards output required to meet client needs</li><li>Proactive and highly organized approach, with the ability to manage and prioritize multiple projects and campaigns in a timely manner</li><li>Experience compiling and analyzing insights from campaign performance reports in order to troubleshoot campaigns as needed</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li><li>Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise. </li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Account Director, OnBrand

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;Find your place in technology on #TeamAmex.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Job DescriptionWe are looking for a back-end engineer with a commitment to producing high quality software and systems in support of ML model development life-cycle processes.&nbsp; As part of the machine learning platform team at American Express, you would be creating software and systems in support of the following activities<ul><li>Performing data processing in preparation for modeling tasks.</li><li>Performing model training.</li><li>Performing model interpretability tasks.</li><li>Batch and real-time model inference.</li><li>Monitoring model performance</li></ul>Responsibilities:<ul><li>You will be part of the Machine Learning platform team to design, code, train, test, deploy, and iterate on large scale machine learning systems</li><li>More than 70%+ of the time spent on coding and/or hands-on technical implementation of re-usable frameworks to drive adoption of Machine Learning in Amex </li><li>Help data scientists train and interpret their models using significant compute at scale”</li><li>Works with large data sets to build products and tools that enhance colleague and customer experiences</li><li>You will work with Engineering, Analytics, and Data Science practitioners to strive for greater functionality in technology ecosystem</li><li>You will help craft the direction of machine learning and artificial intelligence at Amex</li></ul>Required Qualifications:<ul><li>Have a solid foundation of computer science fundamentals.</li><li>Proficiency in Python language and ecosystem.</li><li>Automated testing experience – unit and performance testing.</li><li>Enjoy digging into distributed system details – particularly Dask and Spark.</li><li>Comfortable with Git and automated CI/CD tools.</li><li>Don’t mind putting on your product that when requirements refinement is needed.</li></ul>Preferred Qualifications:<ul><li>Containers (Docker) and container orchestration (Kubernetes).</li><li>Machine learning.</li><li>Accelerated compute.</li><li>One of the system languages (C/C++, Rust)</li><li>Public cloud platforms especially Google cloud</li></ul>Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Backend Engineer - Machine Learning

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We are currently seeking Senior Collections Specialists in our Global Credit and Collections department handling pre-agency/ late-stage collections.<ul><li>The primary responsibility is to collect delinquent balances on Small Business and Consumer accounts.</li><li>The portfolio consists of both cancelled relationships and high-risk customers.</li><li>Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of card member balances.</li><li>This includes handling inbound and outbound calls, advising of account status, consequences, and offering payment solutions, as well as reducing day’s delinquent and preventing call and account escalations.</li><li>You will work independently, while still being a team player within the structured service center environment.</li><li>A lucrative monthly commission-based incentive structure is in place, based on individual performance, which includes achieving targeted collection goals.</li><li>Hours are Monday through Friday 6am to 3:30pm MT.</li><li>Role is hybrid, 3 days a week in office, and 2 days a week from home. Office is located at 18850 N 56th St. Phoenix, AZ 85050</li></ul>Minimum Qualifications:<ul><li>The successful candidate will be a top performer with a proven track record of success.</li><li>They will be individuals with both competitive and strong will to win attitudes.</li><li>Minimum 3 years of recent collections experience, or 3 years of sales experience with some collections experience</li><li>Proven experience in negotiating in depth payment arrangements, at the client level</li><li>Ability to manage multiple tasks within stringent timeframe's while maintaining accuracy</li><li>Moderate to highly analytical individual with strong financial acumen</li><li>Excellent written and verbal communication skills</li><li>Extremely flexible and adaptable in a changing environment</li><li>Proficient PC skills (MS Office) and web knowledge&nbsp;</li><li>High attention to detail and ability to adhere to American Express practices, policies, and procedures</li><li>Call center experience</li><li>Portfolio ownership, as well as inbound/outbound call blends experience</li><li>Third party collections experience</li><li>Knowledge of Fair Debit Collection Practice Act and laws</li><li>Experience with Risk initiatives as they pertain to client level dunning</li><li>Commercial collections experience</li><li>Skip tracing experience</li><li>High School Diploma or GED&nbsp;</li></ul>Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.&nbsp;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Collections Specialist T4

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our team’s mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.The GSG Servicing Innovation team focuses on:Developing and executing upon the GenAI strategy &amp; priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new spaceAccelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teamsRapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriateProviding compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policiesRole Description:The role will require creating strategic and data-driven recommendations that enable the execution of GSG’s GenAI strategy. The role will require a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. This role will be responsible for the execution and delivery of strategic tests and pilots. The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of all band levels across GSG and American Express more broadly.Responsibilities:&nbsp;<ul><li>Supporting the scoping of the next wave of GenAI pilots, ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to “bigger bets”</li><li>Applying Generative AI solutions to build pilots and products&nbsp;with high expectations on customer satisfaction</li><li>Thought leadership/creative problem solving to accelerate technological innovation for American Express and drive progressive improvement</li><li>Developing strong working relationships with various stakeholders in order to achieve results and enact wide-scale impact across the enterprise</li><li>Strategic program management for live pilots, ensuring that key milestones, deadlines, and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders</li><li>Driving project delivery by fostering teams, managing relationships with partners, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed</li><li>Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of sustainable, transformational results</li><li>Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant</li><li>Executing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results</li></ul>Minimum Qualifications:<ul><li>Knowledge of Generative AI that clearly goes beyond the surface level, including a technical understanding of the functionality, risks and mitigations and an ability to inform use case feasibility</li><li>Product Management/Development experience</li><li>Ability to demonstrate a User Centric Mindset and ideas on how to leverage Generative AI beyond the obvious use case of chat</li><li>Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems</li><li>Experience experimenting with Generative AI and Large Language Models, including prompt engineering and other methodologies</li><li>Highly organized, taking individual initiative and accountability for getting results</li><li>Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights</li><li>Solid technical understanding and skilled at articulation of complex issues to non-technical partners</li><li>Excellent oral and written communication and presentation skills to tailor communication to various audiences Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>3 years of experience in Product Management/Development</li><li>Ability to influence without authority at all levels and demonstrated track record for driving results and transformation across multiple lines of business</li><li>High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI related solutions</li><li>Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.)</li></ul>Preferred Qualifications:<ul><li>Experience in User Experience research and design, a familiarity with design thinking principles</li><li>Experience working in delivery and implementation of complex, large-scale, high-performance applications/solutions</li><li>Passion to learn about innovative technologies and new approaches to create exceptional customer experiences</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Manager / Senior Manager Product Management GenAI Servicing Innovation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Banking Product Development team is responsible for launching and managing internally built as well as partner sourced digital products and services that support American Express’ banking products. We play a central role in identifying customer needs, building unique experiences, and leading teams across the company to launch products.As part of that team, the Senior Manager Product Development for Servicing Capabilities will play a key role driving the end-to-end functionality, user experience, and roadmap for the tools and platforms our Customer Care teams rely on to provide best-in-class service to our Checking and Savings customers.&nbsp; You will collaborate with internal and external stakeholders, acting as a single point of contact for product development.&nbsp; You will be a key player in the planning and execution of large scale servicing platform migrations, developing the next generation of servicing tools with an intuitive and powerful user experience for our front and back office Customer Care teams.&nbsp; You'll have direct access to our end users and the opportunity to see your work in use and hear feedback from our colleagues who use it.How will you make an impact in this role?&nbsp; In this role, you will:<ul><li>Partner with Product Management and Operations partners and the Global Servicing Group to define the servicing roadmap for front and back-office capabilities.</li><li>Coordinate with key stakeholders including GCO, Compliance, Privacy, and Risk teams to incorporate essential requirements.</li><li>Collaborate with product teams to ensure feature prioritization aligns with broader product and organizational goals&nbsp;</li><li>Ensure requirements are clearly documented and vetted by relevant stakeholders according to Banking Product Development team best practices</li><li>Author Capabilities, Features, and User Stories in Jira, ensuring that all requirements and acceptance criteria are clearly documented and organized</li><li>Lead User Acceptance Testing, including <ul><li>Ensuring platform teams needed for test support are engaged</li><li>Leading calls with platform teams to diagnose defects and identify and document root causes</li><li>Meeting regularly with test execution leads to understand overall progress</li><li>Communicating overall testing status to stakeholders via daily and weekly status reports</li><li>Approving test cases and results</li></ul></li><li>Lead post-implementation testing, ensuring all necessary test cases are successfully executed and results documented</li><li>Mitigate project risks and manage resourcing needs; resolve impediments through escalation as needed</li><li>Collaborate with Product Management partners to assist the Global Servicing Group with detailed servicing procedures and customer representative training assets&nbsp;</li><li>Serve as the single point of contact for the Global Servicing Group and Servicing platform teams&nbsp;</li><li>Leverage feedback from customers and servicing representatives to iterate and drive product and process improvements&nbsp;</li></ul>Minimum Qualifications:<ul><li>At least two years of experience in Agile Product Development&nbsp;</li><li>Enthusiasm for exceptional products and services, and excellence in your work.</li><li>Ability to empathize with the customer service representatives who rely on the digital tools we provide as well as Amex’s customers who use our products and may interact with our servicing teams.</li><li>Excellent communication skills across globally distributed teams, with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>Ability to articulate existing product functionality and requirements for new enhancements. You are known as a businessperson who can speak both tech and business languages.</li><li>Curiosity and hunger to know how things work, and the ability to use that knowledge to make connections and find opportunities for continuous improvement</li><li>Deep understanding of technology and product development processes</li><li>An entrepreneurial mindset and a bias toward action</li><li>&nbsp;Highly organized, taking individual initiative and accountability for getting results</li><li>Strong project management skills&nbsp;</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience with Banking functions and product development</li><li>Experience with Servicing-specific capabilities and product development</li><li>&nbsp;Experience working with external partners</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products, services, and capabilities to help them run and grow their business. Within GCS, the Commercial Product Design team is seeking an Associate Product Designer to play a critical role crafting the future of these digital experiences for our customers.You will combine expertise in your craft with a data-informed knowledge of customers to create impactful experiences that deliver on our business goals.Collaboration is critical to our success, so we value those who build relationships, and have the curiosity to ask important questions, speak up and debate ideas. We also need strategic thinkers to connect the dots across experiences and leverage knowledge of market and industry trends to inform their decision making.Minimum Qualifications:<ul><li>2 years experience in a role dedicated to improving ways of working that resulted in increased efficiencies, collaboration, and partnership directly with design, product, or engineering organizations work, or have partnered directly with design, product, or engineering in such an organization</li><li>You have contributed to process adoption and helped improve ways of working with partners and peers</li><li>You champion collaboration among partners and peers</li><li>You are proactive and able to take problem solving initiative</li><li>You have strong written and verbal communication and are able to document and share processes proactively.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Strong in procurement and contract management experience with TLM/third party contracts management and onboarding of new vendors. Working knowledge of Jira, Confluence, Slack, Airtable, SAP Ariba etc.&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Research Operations Coordinator

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.As part of the Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, this role is responsible from bringing and managing data under governance for Finance.Finance Data Governance (FDG) team is leading the effort of defining the future roadmap for data governance within Finance. This director leads a team of professionals focused on ensuring that trusted information is used for critical processes, decision making and accounting/reporting across various finance processes. The team is responsible for validating Source Data from various AXP Systems, ensuring accuracy and completeness of data.The FDG Director is a collaborator, a well-organized, action-oriented individual with exceptional leadership and time management skills, confident in presenting, facilitating, and building a network of strong relationships across our organization.Responsibilities:<ul><li>Bringing data under governance for the Finance organization by implementing requirements of the Enterprise Data Governance Policy within various critical Finance systems/processes.</li><li>Serve as a liaison between Business/Functional areas and Technology to ensure that data related business requirements for governing critical data are clearly defined, communicated, and well understood/considered aspart of operational prioritization and planning.</li><li>Participate in all aspects of Data Governance specifically on data catalogs, lineage, establishing data quality rules as well as issue management.</li><li>Leading a team of professionals with a focus on continuing to develop fintech skillsets for the future.</li><li>Managing and responding to requests from Regulators on an as-needed basis.</li></ul>Minimum Qualifications:<ul><li>8+ years of work experience in Banking/Financial Services.</li><li>Advanced degree in Information systems or Data Analytics or Finance.</li><li>Proven people leadership experience and ability to attract, engage and retain high caliber global talent.</li><li>Demonstrated working knowledge of Agile methodology and delivery concepts or other project management methodologies.</li><li>Strong relationship management and conflict resolution skills with a proven track of positively collaborating, influencing, and extensively coordinating with internal and external partners.</li><li>Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance, Business and Technology stakeholders.</li><li>Ability to be flexible, prioritize multiple demands, and strategically influence in a matrixed organization.</li></ul>Preferred Qualifications:<ul><li>Knowledge of AXP financial and regulatory reporting is preferred.</li><li>Prior experience in application of data governance concepts, for example, metadata, data lineage, and Data Quality, is strongly preferred.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director, Finance Data Governance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Banking Product Development team is responsible for launching and managing internally built as well as partner sourced digital products and services that support American Express’ banking products. We play a central role in identifying customer needs, building unique experiences, and leading teams across the company to launch products.As part of that team, the Senior Associate Digital Product Management for Servicing Capabilities will play a key role driving the end-to-end functionality, user experience, and roadmap for the tools and platforms our Customer Care teams rely on to provide best-in-class service to our Checking and Savings customers.&nbsp;&nbsp;You will collaborate with internal and external stakeholders, acting as a single point of contact for product development.&nbsp; You will be a key player in the planning and execution of large scale servicing platform migrations, developing the next generation of servicing tools with an intuitive and powerful user experience for our front and back office Customer Care teams.&nbsp; You'll have direct access to our end users and the opportunity to see your work in use and hear feedback from our colleagues who use it.How will you make an impact in this role?&nbsp;In this role, you will:<ul><li>Partner with Product Management and Operations partners and the Global Servicing Group to define the servicing roadmap for front and back-office capabilities.</li><li>Coordinate with key stakeholders including GCO, Compliance, Privacy, and Risk teams to incorporate essential requirements.</li><li>Collaborate with product teams to ensure feature prioritization aligns with broader product and organizational goals&nbsp;</li><li>Ensure requirements are clearly documented and vetted by relevant stakeholders according to Banking Product Development team best practices</li><li>Author Capabilities, Features, and User Stories in Jira, ensuring that all requirements and acceptance criteria are clearly documented and organized</li><li>Assist with User Acceptance Testing, including <ul><li>Ensuring platform teams needed for test support are engaged</li><li>Leading calls with platform teams to diagnose defects and identify and document root causes</li><li>Meeting regularly with test execution leads to understand overall progress</li><li>Communicating overall testing status to stakeholders via daily and weekly status reports</li><li>Approving test cases and results</li></ul></li><li>Lead post-implementation testing, ensuring all necessary test cases are successfully executed and results documented</li><li>Mitigate project risks and manage resourcing needs; resolve impediments through escalation as needed</li><li>Collaborate with Product Management partners to assist the Global Servicing Group with detailed servicing procedures and customer representative training assets&nbsp;</li><li>Serve as the single point of contact for the Global Servicing Group and Servicing platform teams&nbsp;</li><li>Leverage feedback from customers and servicing representatives to iterate and drive product and process improvements&nbsp;</li></ul>Minimum Qualifications:<ul><li>1+ years of experience in Agile Product Development&nbsp;</li><li>Enthusiasm for exceptional products and services, and excellence in your work.</li><li>Ability to empathize with the customer service representatives who rely on the digital tools we provide as well as Amex’s customers who use our products and may interact with our servicing teams.</li><li>Excellent communication skills across globally distributed teams, with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>Ability to articulate existing product functionality and requirements for new enhancements. You are known as a businessperson who can speak both tech and business languages.</li><li>Curiosity and hunger to know how things work, and the ability to use that knowledge to make connections and find opportunities for continuous improvement</li><li>Deep understanding of technology and product development processes</li><li>An entrepreneurial mindset and a bias toward action</li><li>Highly organized, taking individual initiative and accountability for getting results</li><li>Strong project management skills&nbsp;</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience with Banking functions and product development</li><li>Experience with Servicing-specific capabilities and product development</li><li>Experience working with external partners</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. We are seeking a dynamic and highly organized Executive Assistant to provide support to multiple VPs in the Global Infrastructure organization, based in the NYC office. This role requires a proactive individual with exceptional executive support capabilities, meticulous attention to detail and the ability to handle multiple priorities. The ideal candidate will be a resourceful and responsive problem-solver with excellent communication skills. This is a hybrid role.Let’s build on what you know.Here’s just some of what you’ll do:<ul><li>Act as a liaison between the Vice Presidents and internal/external stakeholders, managing communications and ensuring timely responses </li><li>Manage and maintain the schedules of the Vice Presidents including coordinating meetings and travel arrangements across multiple domestic time zones and international markets</li><li>Organize and coordinate events, meetings, workshops and conferences, including arranging logistics and preparing materials</li><li>Conduct research and gather information to support decision-making processes</li><li>Maintain and update records, files and databases to ensure accuracy and accessibility</li><li>Book complex travel itineraries including air, hotel, transfers, and visas</li><li>Handle confidential information with discretion and ensure the security of sensitive documents</li><li>Ensure timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out of policy spend</li><li>Create documents and presentations and maintain organization charts</li><li>Ensure timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out of policy spend</li><li>Assist with special projects and initiatives as assigned </li></ul>Qualifications:<ul><li>4+ years of related experience as an Executive Assistant or in a similar role supporting senior executives</li><li>Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)</li><li>Proficiency with virtual meeting platforms (i.e. Webex)</li><li>Experience managing complex schedules across multiple time zones</li><li>Exceptional work ethic with excellent accuracy, attention to detail and ability to balance multiple, competing priorities</li><li>Ability to multitask, prioritize and handle pressure in a dynamic (and hybrid) environment</li><li>Excellent verbal and written communication skills</li><li>Experience in a wide range of administrative related tasks, organizing large meetings and arranging travel (domestic and international)</li><li>Ability to work with a sense of urgency and in a fast-paced environment</li><li>Strong interpersonal skills and the ability to build relationships with internal and external stakeholders</li><li>Proficiency with creating reports, presentations, distribution lists and correspondence</li><li>Ability to adapt to the work styles and preferences of multiple executives</li><li>Knowledge of Concur, Ariba is preferred, but not required</li><li>Data analytics skills are highly desirable, but not required</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Executive/Administrative Assistant - Global Infrastructure

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.US Consumer Investment OptimizationThe US Consumer Investment Optimization team plays a critical role managing a $3B investment budget which is used to fuel top-line growth across the US Consumer portfolio. As part of the team, the candidate will focus on decision support around investment optimization in order to prioritize and make recommendations on the best investments to fund. Ability to communicate effectively will be key as the candidate will be working with multiple stakeholders across Blue Box. This is a high-visibility role with frequent exposure to senior leaders in Business and Finance organizations. As such, the ideal candidate must possess not only stellar analytical acumen, but also excellent communication skills and the ability to tailor complex messages to the appropriate audience in a very collaborative manner.Key responsibilities include:&nbsp;<ul><li>Provide insights into investment optimization and decisioning, including driving investment efficiencies across Prospect and Customer marketing channels</li><li>Independently lead projects by conducting analyses on business cases, past portfolio performances, assessing channel profitability, product refreshes, as well as various other ad hoc decision support needs</li><li>Collaborate with Marketing and Product teams on investment management ranging from day-to-day campaign management/ funding decisions , related partner negotiations, and budget allocations to ensure volumes at scale are achieved through the most efficient means</li><li>Liaise and collaborate with Controllership and Marketing to understand overall P&amp;L impacts as well as help support official Forecasting processes</li></ul>Minimum Qualifications:<ul><li>3+ years of relevant experience&nbsp;</li><li>Demonstrated excellent strategic thought leadership skills and creativity, as well as strong financial and analytical skills</li><li>Solid understanding of financial statements, discounted equity cash flow valuation and card economics</li><li>Ability to create and maintain financial and economic models</li><li>Highly motivated individual with desire to work on ambiguous projects and the ability to break down complex ideas into understandable and actionable messages</li><li>Ability to build relationships with business partners by influencing decisions with sound logic and analytics</li></ul>Preferred Qualifications:&nbsp;<ul><li>Ease with complex data sets, including advanced excel, programming and visualization knowledge a plus (TM1, SQL, Python, Tableau or Power BI preferred)</li></ul>Non-considerations for sponsorship:Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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