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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp; Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants -&nbsp;a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.How will you make an impact in this role?The Vice President, Business Development sits within the Amex Offers team reporting to the Vice President and GM. This individual will build and lead the Amex Offers Business Development team and spearhead efforts to identify and pursue new business opportunities that drive offer/ads volume and revenue growth. This role requires a dynamic leader with proven experience in developing revenue-generating relationships and driving strong sales momentum/results in an everchanging media environment.Key Responsibilities<ul><li>Lead a team of 20+ colleagues across the U.S.</li><li>Build out a business development team, optimizing performance and productivity while delivering revenue and partner funded value.</li></ul><ul><li>In partnership with the Global COE, establish and implement business development strategies to achieve sales targets and revenue growth.</li><li>Compliantly meet and exceed quarterly targets and annual scorecard.</li><li>Build agency and affiliate relationships to drive sales growth.</li></ul><ul><li>Work closely across the Blue Box to align sales efforts with overall company goals and long-term goals.</li><li>Effectively manage portfolio planning &amp; pipelines across teams to drive acquisition of new advertisers and offer volumes.</li><li>Continuously develop team knowledge and expertise – including key selling skills, uncovering customer needs, handling objections, and closing sales.</li><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.</li><li>Stay current with industry and advertising trends and ensure application of best practices to drive innovation and growth.</li></ul>Minimum Qualifications<ul><li>Experienced people leader with at least 10+ years of experience in Sales or Account Development, who can inspire, develop talent and drive organizational followership in their own team and across the enterprise.</li><li>Proven business development and negotiation experience.</li><li>Demonstrated ability to drive results through teams.</li><li>Excellent communication skills – the ability to influence and persuade through knowledge and impact.</li><li>Strong relationship management skills to deepen and grow partnerships across all levels.</li><li>Experience in pipelining, crafting pitches, and delivering proposals to prospective advertisers and agencies. </li><li>High energy self-starter with huge desire to win.</li><li>Represent Amex Offers at events, conferences and trade to serve as a business lead ambassador for the programs. </li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa&nbsp;sponsorship&nbsp;for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Vice President, Amex Offers Business Development (Sales & Success)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 9,000+ restaurants globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.   Resy sits within the Global Premium Products &amp; Benefits organization. The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.&nbsp;Interested in joining our team of restaurant-obsessed explorers? Right this way.  ABOUT THE ROLE:As the Senior Manager, Social Media, you’ll lead the strategy and execution of Resy’s organic social, community management, and influencer marketing programs. You will play a crucial role in building the Resy brand, providing thought leadership to our restaurant partners, and ensuring all social media assets are published in a compliant manner. This role works in close collaboration with the broader Resy team, including the Resy B2C and B2B marketing teams, and will report to the Director, Resy Brand &amp; Integrated Enablement.&nbsp;This role has one direct report.WHAT YOU’LL DO:·Lead the planning and development of Resy’s social media strategy, including always-on content and cross-functional brand campaigns to drive guest engagement and restaurant demand.·Oversee Resy influencer marketing programs, including gifting, UGC, and paid campaigns, partnering closely with the American Express enterprise team on talent vetting.·Continuously refine proactive and reactive community management programs, liaising with the Resy support team, product services, and PR to manage customer feedback and escalate risk events.·Support the development of social media content — with agency partners, content creators, and independently — including capturing content, providing live social coverage at events, and crafting compelling copy.·Collaborate with the paid media team to boost organic social and influencer content; share creative best practices for paid social content.·Facilitate regular content reviews with internal, legal, and compliance stakeholders.·Manage social media and influencer agencies.·Oversee the social budget, including building scopes and submitting invoices for agencies, creative freelancers, and software partners. ·Collaborate with B2C and B2B stakeholders across Resy brand team, guest and product marketing, experiential, PR, editorial, and paid to align social plans with overall business objectives to ensure measurable impact. <ul><li>&nbsp; &nbsp; &nbsp;Provide consultation to American Express counterparts on dining strategy for social content, influencer campaigns, and experiential activations.</li></ul>QUALIFICATIONSRequired Skills &amp; Background:·A minimum of 5 years of professional experience in social media marketing, with a proven track record of executing campaigns and managing social communities·Strong understanding of social media platforms – Facebook, Instagram, X, TikTok, LinkedIn and YouTube – and know how content and conversation can build and grow a brand·Have an interest in staying on top of the latest trends and topics that matter to diners·Excellent written and verbal communication skills, with a keen eye for detail·Ability to work against tight deadlines and progress multiple projects simultaneously·Creative thinking and problem-solving abilities·Experience with a social media management and analytics tool such as Sprout Social, Sprinklr, or Dash Hudson·A passion for restaurants and the hospitality industryResy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, Resy Social

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmexHow will you make an impact in this role?US High Balance Customer Management strategy team sits within the Commercial Credit Risk department, part of the Credit and Fraud Risk (CFR) and supports the institutional credit risk management function within American Express. The team is a first line risk management team developing strategies to manage exposure from U.S. high balance commercial clients and customers by proactive portfolio monitoring, reviews and strategy enhancements. The team is tasked with partnering with Global Commercial Services (GCS), Global Services Group (GSG) and within Credit &amp; Fraud Risk (CFR) to develop strategies to grow our business while preventing write-offs from large balance clients.The team is split across New York and Gurgaon Offices. Key responsibilities of the individual include:<ul><li>High Balance Case Reviews: Perform in-depth reviews across end-to-end customer management risk functions to identify strategy and process opportunities using data analytics. </li><li>Manage periodic scanners and alert processes to identify clients with High Balance Disputes in a timely manner and take appropriate actions.</li><li>Partner with operations and servicing teams on High Balance collection processes</li><li>Partner with risk partners across CFR, GCS, GSG to enhance existing risk strategies and customer treatment</li><li>Work on high profile escalations to identify process gaps and partner with concerned risk teams. </li><li>Provide regular updates to Risk and GCS leadership</li></ul>Qualifications<ul><li>Attention to detail and comfortable working with large data sets</li><li>Experience in analyzing structured/unstructured data using SQL, SAS, or Python</li><li>Proficiency with Microsoft Office, especially MS Excel and PowerPoint</li><li>Capability of translating data-driven insights into actionable results</li><li>Ability to drive change, influence without authority and deliver results</li><li>Logical, consultative, and adaptive to change</li><li>Strategic thinking, ability to work independently and prioritize tasks</li><li>Positive energy, collaboration and excellent communication skills are a must</li><li>Undergraduate degree required</li></ul>Preferred Qualifications<ul><li>Experience working with large datasets and extracting insights. </li><li>Proficiency with Microsoft Office, especially MS Excel and PowerPoint&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required&nbsp;as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Team:Strategic Partnerships manages the most significant enterprise relationships across American Express, with a mission to build differentiated partnerships that unlock the potential of American Express’ strategic relationships to drive growth and innovation. The team is responsible for defining a multi-year partnership strategy, supporting key negotiations and projects, and driving new business opportunities globally with our largest Blue Box partners. It exists to deliver against three core objectives: (1) foster and maintain external senior level relationships to drive partner strategies, (2) lead the partner strategy that maximizes value to customers and the enterprise, and (3) bring the best of Amex to drive growth and innovation.&nbsp;This role will report to the Vice President, Strategic Partnerships and work closely with the Senior Vice President, Strategic Partnerships, to drive strategic enterprise goals across for our largest fintech relationships that include Adyen, Block, Fiserv, Shopify and Stripe. Success in this role will require developing deep knowledge of the role these companies play in fintech payments space, an ability to drive collaboration across various business units internally to achieve partnership outcomes, and comfort working in white space as we look to create new sources of value for our joint customers.&nbsp;Key Responsibilities:&nbsp;<ul><li>Strategy &amp; Thought Leadership: Lead the development of American Express’ overall enterprise strategies with Adyen, Block, Fiserv, Shopify and Stripe, guide Enterprise stakeholders as the thought leader on the constantly evolving fintech and commerce landscape, bring insights and critical thinkings on market trends &amp; competitive threats, develop &amp; implement effective strategies to grow the business through new products &amp; partnerships. Bring structure to framing complex issues.</li><li>Relationship Management: Cultivate relationships &amp; establish new partnerships across the payment landscape ecosystem for payments &amp; e-commerce initiatives, and act as a primary point of contact for the enterprise.<ul><li>Leadership: Provide outstanding leadership and coaching skills, including managing two direct reports.</li></ul></li></ul><ul><li>External Intelligence: Establish yourself as an expert in the partners’ businesses and serve as a single point of partner insight within American Express as well as building knowledge of market and competitive trends.<ul><li>Issue Resolution: Work closely with internal partners to address partner issues; ensure closure of key issues.</li></ul></li></ul><ul><li>Cross-Functional Collaboration: Build excellent relationships with a range of stakeholders across Amex who are critical to the success of the partnerships and work closely with them to meet partnership and business objectives.<ul><li>Project Management: Maintain a consistent pulse and overview of initiatives and discussions with the partner across the enterprise, and track progress against completion and intervene to course correct when initiatives are off track.</li></ul></li><li>Negotiation &amp; New Business Development: Lead major enterprise negotiations and support new business development opportunities from ideation, business case development and execution, in close partnership with key internal stakeholders.</li></ul>Qualifications:<ul><li>Experience managing external partnership relationships through business development, negotiations, and issue resolution.</li><li>Proven ability to collaborate with and influence internal partners across the enterprise to identify and deliver multi-faceted partnership opportunities.</li><li>Ability to concisely communicate complex topics including to senior leadership. </li><li>Strong strategic thinker who can translate market trends, partner priorities and internal focus areas into actionable strategic roadmaps.</li><li>Strong financial and analytical acumen; ability to translate data into insight and excellent attention to detail.</li><li>Strong will to win, attention to detail, focus on efficient management and willingness to roll up your sleeves</li><li>High degree of intellectual curiosity, comfort with ambiguity, ability to bring structure to “blue sky” opportunities.</li><li>Ability to excel in a highly dynamic, fast-paced and ambiguous space. Highly proactive and comfortable acting with autonomy.</li><li>Seasoned people leader with a track record of leading and coaching high-performing teams.</li><li>Industry experience in the payments and digital commerce space a plus.</li></ul>You will do well in this role if:<ul><li>You are excited to learn about new topics on a regular basis, don’t like complacency</li><li>Can switch with ease between detailed tasks and high level strategy</li><li>Embrace ambiguity and are motivated by trying to find new ways of doing things</li><li>Are comfortable sharing your opinion with senior audiences and disagreeing constructively</li><li>Show empathy and respect as you challenge internal and external partners</li><li>Act with a sense of urgency</li><li>Bring structure to framing complex issues</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Strategic Partnerships (FinTech Aggregators)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.Join the Database as a Service team in building the next generation of public and private cloud database platforms.Ever wondered what it takes to build a highly available, global scale enterprise-wide private cloud platform with an Open Source technology stack and to achieve up-times SLA of Amazon, Google and Force.com?Then you should consider this innovative and disruptive opportunity where you can be a key transformative contributor to a world-class engineering team building and maintaining the DBaaS platform for American Express.The goal of the team is to continue to build upon a robust platform in support of hosting databases both in the private cloud environment as well as multiple public clouds.Responsibilities:• Owns technical aspects of software development, focused on On-prem and Public Cloud Database Platform development and Support• Performs hands-on architecture, design and development of systems• Ability to understand systems architectures to quickly identify potential problems• Assists in implementing solutions for database platform enablement• Provides production support on rotation basis• Sees opportunities to adopt innovative technologiesThere are hundreds of opportunities to make your mark on technology and life at American Express. Here’s just some of what you’ll be doing:• Use cutting-edge technologies to implement a cloud database platform.• Understand the current implementation of the database platform and look for improvements to the platform and dependencies.• Work with Product Owners to understand upcoming features and ensure proper design.Minimum Qualifications<ul><li>Bachelor's or master’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience</li><li>8+ years of database administration experience preferably in PostgreSQL, Couchbase, Mongo, Cassandra and Public Cloud Database offerings</li><li>5+ years of development experience in programming in Python</li><li>Experience in coding terraform modules with various providers</li><li>Experienced in system configuration using Ansible</li><li>5+ years of Linux Administration Experience.</li><li>Hands on experience deploying various Public cloud services related to Network, Security, Compute and Database services</li><li>Experience with Container and Orchestration Technologies such as Docker, Kubernetes, Openshift is a plus.</li><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions</li><li>Willingness to learn new technologies and use them to their optimal potential</li></ul>At the core of Software Engineering, every member of our team should be able to demonstrate the following technical, functional, leadership and business skills you'll use every day, including:<ul><li>Agile Practices</li><li>Programming Languages and Frameworks</li><li>Business Analysis</li><li>Analytical Thinking</li><li>Business Product Knowledge</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.Join the Database as a Service team in building the next generation of public and private cloud database platforms.Ever wondered what it takes to build a highly available, global scale enterprise-wide private cloud platform with an Open Source technology stack and to achieve up-times SLA of Amazon and Google?Then you should consider this innovative and disruptive opportunity where you can be a key transformative contributor to a world-class engineering team building and maintaining the DBaaS platform for American Express.The goal of the team is to continue to build upon a robust platform in support of hosting databases in the private cloud environment as well as multiple public clouds.Responsibilities:• Owns technical aspects of software development, focused on On-prem and Public Cloud Database Platform development and Support• Performs hands-on architecture, design and development of systems• Ability to understand systems architectures to quickly identify potential problems• Assists in implementing solutions for database platform enablement• Provides production support on rotation basis• Sees opportunities to adopt innovative technologiesThere are hundreds of opportunities to make your mark on technology and life at American Express. Here’s just some of what you’ll be doing:• Use cutting-edge technologies to implement a cloud database platform.• Understand the current implementation of the database platform and look for improvements to the platform and dependencies.• Work with Product Owners to understand upcoming features and ensure proper design.Minimum Qualifications<ul><li>Bachelor's or master’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience</li><li>5+ years of database administration experience preferably in PostgreSQL, Couchbase, Mongo and Cassandra</li><li>3+ years of&nbsp;development experience in&nbsp;programming in Python</li><li>2+ years of experience in developing terraform modules with various providers</li><li>Experienced in system configuration using Ansible</li><li>2+ years of Linux Administration Experience.</li><li>Hands on experience deploying various Public cloud services related to Network, Security, Compute and Database services</li><li>Experience with Container and Orchestration Technologies such as Docker, Kubernetes, Openshift is a plus.</li><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions</li><li>Willingness to learn new technologies and use them to their optimal potential</li></ul>At the core of Software Engineering, every member of our team should be able to demonstrate the following technical, functional, leadership and business skills you'll use every day, including:<ul><li>Agile Practices</li><li>Programming Languages and Frameworks</li><li>Business Analysis</li><li>Analytical Thinking</li><li>Business Product Knowledge</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us&nbsp;an essential part of our customers’ digital lives. Here, you can work alongside talented&nbsp;engineers in an open, supportive, inclusive environment where your voice is valued, and&nbsp;you make your own decisions on what tech to use to solve challenging problems. Amex&nbsp;offers a range of opportunities to work with the latest technologies and encourages you&nbsp;to back the broader engineering community through open source. And because we&nbsp;understand the importance of keeping your skills fresh and relevant, we give you&nbsp;dedicated time to invest in your professional development. Find your place in technology&nbsp;on #TeamAmexThe U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Key Responsibilities Facilitate and Leads the Team Execution• Drives team/release level processes demonstrating servant leadershipcoupled with domain knowledge and sufficient technical savvy.• Facilitates Sprint planning meetings and other Scrum ceremonies withdelivery team where appropriate.• Leads feature and capacity planning, provides input to address economic,budgetary, or capacity resourcing issues as appropriate• Encourage thoughtful user stories that include acceptance criteria, teststrategy and user acceptance test cases• Support product owners by ensuring prioritization of team backlog, includingbacklog refinement and readiness.• Ensures dependency alignment across teams, utilize metrics to providevisibility and track gaps, risks, dependencies and user story execution.• Execute the Program Increment (PI) objectives (or other planningequivalents) to support the strategy, vision and road map• Ensure value is achieved by the team on behalf of end users.• Collaborates with other members of PDE to coordinate cross-teamdependencies and other teams within the organization.• Create data-driven insights into the delivery and execution of the team usingrelevant team level metrics.• Drive progress and execution against objectives, raises impediments, handlesrisks, dependencies, and resourcing needs.• Leads internal and external communication to improve transparency andcollaboration• Support and encourage innovation through continuous exploration.• Coach team to drive Agile team objectives, practices and mindsets.Leadership and Coaching• Promote, empower, and practice servant-leadership• Mentor and guide team members to success; identify strengths and areas forgrowth in direct reports and guides them to grow in their careers while beingmore productive on the team• Nurture an environment of continuous improvement through mentoring,feedback, and metrics• Working with Director to hire top talent for the team• Coach leaders and teams in Lean-Agile practices and mindsets.• Live the Agile and SAFe Values and Principles.• Encourage diversity of thought and demonstrate an open mindset.• Foster a culture of trust and leadership in others.• Champion a learning culture to drive continuous improvements andstandardization.• Respectfully and purposefully challenge the status quo.• Inspires collaboration and quality practices between system architects, Agileteams, and product teams.• Promotes compliance with SDLC standards across the team.• Ensures data integrity for the team within the Agile Management tools.• Influence without authority through effective change and leadershipmanagement.Scope ofImpact/Influence• Works in partnership with Product Owners and the core and extended teamto build and prioritize the product backlog.• Responsible for tracking iteration progress, actively adding to designdiscussions, issue resolution, and removing obstacles to ensuresprint/iteration commitments are met.• Coaches teams to embrace the Technology SDLC process, Agile values,principles and practices, and actively inspire teams to reflect and improvetheir delivery capacity.Education &amp; Experience• Bachelor’s Degree in computer science, computer engineering, or othertechnical discipline, or equivalent work experience required; advanced degreepreferred.• 3+ years of technical delivery experience with a demonstrated track record ofgrowing responsibility.• Experience facilitating Agile, Scrum, or other rapid application developmentteams to deliver technology solutions on time, on budget, and to spec.• Experience with design and coding across one or more platforms andlanguages a plus.• Agile Certification or Certified Scrum Master a plus.High-performingBehaviors• Ability to influence without authority and gain alignment.• Ability to facilitate focused discussions to gain consensus.• Ability to steer and deliver communications to all levels of leadership.• Ability to drive continuous improvement of the delivery team.• Builds high trust and creditability within the team through deepdomain knowledge of the business and underlying technology.• Drives the DevOps, CI/CD (Continuous Integration /Continuous Deployment)mindset and practices within the team.Knowledge/Skills • Strong servant-leadership skills.• Shown ability to deliver complex software features iteratively and reliably.• Deep understanding of SAFe or iterative development processes, includingquality and testing best practices.• Possess a high degree of technical savvy, with a keen ability to learn newtechnology quickly and easily.Technology CoreCompetencies• Adaptive Communication• Agile Practices• Industry and Company Knowledge• Organizational Change Management• Technical Acumen• Technology Industry TrendsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Portfolio Manager- Agile, SDLC - The Acquisition Experience Team

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmexThe U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.We are seeking a Senior Engineer to be part of a dynamic high-performing entrepreneurial team focused on delivering the next generation Marketing Tech capabilities.Marketing Technology teams work on creating end-to-end solutions that power American Express customer marketing campaigns. In this role you will have opportunities to influence, drive and deliver architecture to enable efficient and flexible campaign management process in collaboration with business, product and technology partners across the organization.&nbsp; Ideal candidate for this role is someone who is passionate about&nbsp;good design&nbsp;and great code, who can find elegant solutions to hard technical and functional challenges and can work well within and across teams.&nbsp;Key Responsibilities<ul><li>Serve as a senior member of an agile team that drives user feature analysis, solution architecture and development</li><li>Prepare technical design documentation and influence/obtain buy in from team, architects and other stakeholders</li><li>Design, develop and deliver elegant, flexible end-to-end software solutions</li><li>Lead design and code reviews</li><li>Drive iterative improvement of tools, automation and practices used by team</li><li>Ensure stability, availability and responsiveness of a suite of critical production applications owned by the team.&nbsp;</li><li>Ensure adherence to security and control standards</li><li>Scale team’s impact by guiding and mentoring team members</li><li>Foster the spirit of collaboration and enterprise thinking across the organization&nbsp;</li><li>Stay abreast of industry best practices and emerging trends, evaluate and adopt new technologies, provide thought leadership, drive innovation</li></ul>Qualifications<ul><li>Bachelor's Degree in Computer Science or related discipline with minimum 4+ years of overall software design and development experience.</li><li>Demonstrated experience in Agile development, application design, software development, and testing.</li><li>Experience with Java, J2EE, Spring, Spring boot frameworks and Web services</li><li>Experience implementing REST or GraphQL services and API's, knowledge of microservices architecture design patterns</li><li>Proficiency developing web front ends with React.js , Node.js, Java Script&nbsp;</li><li>Knowledge of TypeScript, HTML, CSS, Json, XML</li><li>Knowledge of SQL and experience with relational databases like PostgreSQL</li><li>Experience in designing and developing messaging solutions using Kafka and messaging queues.</li><li>Knowledge of Unix, various Shell Scripting tools</li><li>Experience with test driven development, unit testing, and testing automation tools</li><li>Familiarity with continuous integration/deployment (Jenkins, Maven, XLR ..etc.).</li><li>Familiarity with code versioning tools (GIT)</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws,&nbsp;American Express may provide visa sponsorship for certain positions.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 16,000 restaurants globally.Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way. ABOUT THE ROLE&nbsp;:&nbsp;Resy is looking to add a Restaurant Success Manager to the Restaurant Success team. The primary function of the&nbsp;RSM&nbsp;role is to&nbsp;empower and&nbsp;advise&nbsp;the high-touch segment of our restaurant base. The goal is&nbsp;to drive tangible business outcomes&nbsp;using&nbsp;our table management platform.&nbsp;Having a deep knowledge and understanding of the restaurant and hospitality industry is a critical skill for this position.&nbsp;The&nbsp;RSM&nbsp;book of business is focused on 1:1&nbsp;relationships&nbsp;with high-value customers in priority markets. Fostering relationships with&nbsp;key restaurant partners in these cities is critical to the growth and success of the market.&nbsp;RSMs will take a proactive outreach approach to strengthen these relationships, drive product adoption &amp; engagement, advocacy, and become a trusted advisor.&nbsp;RSMs&nbsp;leverage&nbsp;data insights to nurture advocacy and produce thought leadership in guiding&nbsp;the strategy &amp; tactics paramount to the restaurant's success. The&nbsp;RSM works&nbsp;closely with stakeholders across the organization to drive value for our restaurant partners and for the business. This role requires collaboration with Restaurant Support, Restaurant Implementation, Sales, Product &amp; Engineering, Data, Global Dining Access, and the Restaurant Accounts&nbsp;teams.This&nbsp;posting&nbsp;is a&nbsp;for&nbsp;a&nbsp;United States&nbsp;position. Candidates&nbsp;should reside in Los Angeles, CA, and expect to be partner-facing.WHAT YOU'LL DO :&nbsp;<ul><li>Identify&nbsp;restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner</li><li>Execute&nbsp;proactive&nbsp;and&nbsp;predictive account management&nbsp;</li><li>Be a restaurant-facing trusted advisor&nbsp;</li><li>Nurture&nbsp;advocacy with our restaurant partners and drive value-add opportunities to their business</li><li>Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule&nbsp;</li><li>Identify and qualify engagement opportunities: up-sells, cross-sells, programming</li><li>Identify and overcome objections&nbsp;that reinforce a true partnership</li><li>Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures&nbsp;</li></ul>WHO YOU ARE :&nbsp;<ul><li>Restaurant or Hospitality experience&nbsp;required&nbsp;</li><li>2+ years in a customer-facing or&nbsp;-experience role&nbsp;</li><li>Excellent written and verbal communications&nbsp;&nbsp;</li><li>Exceptional organization and time-management are critical to this role&nbsp;&nbsp;</li><li>Proficiency with data analysis required</li><li>Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus</li></ul>Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices at least three business days per week.Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Resy Restaurant Success Manager  - Los Angeles

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express’ Global Advertising &amp; Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences. We have an ambitious goal: to be the most creative department in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. Within GABM sits the Learning, Development, and Communications Strategy team, which manages Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to stay curious and develop their career through innovative flexible and adaptable learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.Our team is looking for an experienced senior analyst who can elevate the work of Amex Marketing U. The colleague will support the development of our marketer curriculum, including managing our New Amex Marketer onboarding program and ongoing project management of our on-demand interactive trainings. Additionally, this colleague will manage, track, and report on all team metrics, create quarterly reports for leadership review, and make strategic suggestions for program changes based on findings. The ideal candidate will be passionate about learning and development and eager to drive our mission of building a culture of learning forward, understanding the power of metrics and data to support our team’s growth. Responsibilities:<ul><li>End-to-end ownership of Amex Marketing U metrics &amp; data, including:<ul><li>Gathering program metrics and creating quarterly and annual read-outs for leadership and partners </li><li>Managing annual feedback surveys and focus groups and other surveys as needed.</li></ul></li><li>Primary management of new curriculum development projects, including:&nbsp;<ul><li>Owning the relationship with external training development vendor</li><li>Managing internal stakeholders and SMEs </li><li>Tracking project timelines and ensuring timely delivery of trainings, as well as monitoring when trainings are due to be updated</li><li>Uploading, tracking, and managing on-demand trainings to Navigator, our internal instance of the Cornerstone LMS </li><li>Tracking and reporting training metrics</li></ul></li><li>Execution of the New Amex Marketer onboarding program, including:<ul><li>Organization and management of program materials, and delivery of program elements (e.g., emails, networking events) to New Marketer audience </li><li>Collaborating with partner business units and full Amex Marketing U team to understand and adapt onboarding needs for global marketers </li><li>Tracking and reporting New Amex Marketer program metrics </li></ul></li><li>Assisting with broader Amex Marketing U events as needed</li></ul>Minimum Qualifications:&nbsp;<ul><li>Bachelor’s Degree or 3 years relevant of work experience.&nbsp;</li><li>Superior, detail-oriented verbal and written communication skills</li><li>Experience working with cross-functional teams and various audiences&nbsp;to drive teams towards a common goal</li><li>Ability to synthesis complex data into a compelling and digestible visual story </li><li>Excellent organizational skills with the ability to set and meet deadlines&nbsp;</li><li>Ability to work professionally and collaboratively with a broad range of internal business partners&nbsp;</li><li>Experience with the following tools a plus: Airtable, Excel, PowerPoint, Outlook, Qualtrics, Cornerstone</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program</li><li>Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise. </li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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