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You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Let’s build on what you know.The Enterprise FinOps team is a key pillar within the Global Infrastructure Product Services organization.We are seeking an enthusiastic and detail-oriented Enterprise FinOps Practitioner to join our dynamic team as a Senior Analyst.This role is an excellent opportunity to gain hands-on experience with financial operations and public cloud financial management.The successful candidate will support the optimization of financial processes, contribute to cost-optimization initiatives, and assist with the management of financial data and reporting using advanced analytics and visualization tools.Here’s just some of what you’ll do:<ul><li>Assist with monitoring and analyzing financial performance using data analytics tools</li><li>Support the creation and maintenance of detailed dashboards to visualize financial metrics and KPIs</li><li>Utilize data visualization techniques to present financial data in a clear and insightful manner</li><li>Help identify trends, patterns and anomalies in financial data to support cost optimization and efficiency improvement</li><li>Collaborate with cross-functional teams to drive financial best practices and cost management</li><li>Ensure accurate and timely financial reporting and analysis</li><li>Support the creation and maintenance of financial models to attribute and allocate costs</li><li>Stay up-to-date with the latest cloud cost management tools and best practices</li><li>Find opportunities for continuous innovation</li><li>Collaborate with Engineering, Finance, and Product teams, customers, key partners, and colleagues to support cost attribution solutions</li><li>Assist with ensuring that cost attribution tools are updated, user-friendly and scalable</li></ul>Are you up for the challenge?Here’s what you should have:<ul><li>Knowledge of FinOps practices and frameworks</li><li>Strong analytical skills and problem solving-skills, with a proficiency in data analytics, visualization and financial modeling tools</li><li>Proficiency with data visualization tools (Power BI, Tableau)</li><li>Ability to translate business requirements to product deliverables</li><li>Expertise in Apptio Cloudability is preferred, Apptio TBM a plus</li><li>Experience with Agile methodologies is desirable</li><li>Proficiency with industry recognized ETL methods, processes and standards</li><li>Proficiency with KPI and metric design</li><li>Ability to effectively prioritize and manage multiple tasks and projects with competing deadlines</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Analyst - Data Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The Centurion Lounge Assistant Team Leader is a mentored position, with direct reports, which supports the Team Leader in coaching a team of highly skilled and motivated Member Service Professionals (MSPs) that provide travel, card, concierge, and lifestyle services to American Express Card Members visiting the American Express Centurion Lounge, located (ONSITE) in the Charlotte Douglas International Airport. A successful Assistant Team Leader has a passion for delivering extraordinary service and will have a strong desire to further develop their leadership ability, through mentorship, to inspire the team to work together to drive outstanding business results. The Assistant Team Leader will work with the Team Leader to monitor customer interactions to ensure extraordinary service, coach their direct reports as well as the overall team on individual performance goals, use performance metrics and reporting to drive performance and business results. The Assistant Team Leader will mentee with the Team Leader to provide consistent and on-going coaching and feedback to ensure the team is performing at their highest levels. The Assistant Team Leader is an entrepreneur who is an advocate and supporter for both the team and customers. They thrive in ambiguity and can effectively, under the direction of the Team Leader, lead the team through change. They are intellectually curious, and they share a passion for growth and knowledge amongst their colleagues.As a Centurion Lounge Assistant Team Leader, through direction and mentorship from the Team Leader, support with<ul><li>Creating a cohesive team environment</li><li>Coaching their direct reports and the overall team to provide a high-touch, premium experience for all lounge guests.</li><li>Inspiring the team of MSPs to achieve their goals by providing continuous coaching, training and development; as well as, rewarding and recognizing accomplishments.</li><li>Communicating with the team to ensure that they are well informed about changes that may affect them and their customers.</li><li>Managing the team to ensure adequate servicing coverage is provided 365 days per year, which will include filling in when needed.</li><li>Working in tandem with the Team Leader to support evaluating team performance and creating development and action plans, on an individual level, which are owned and driven by each team member.</li><li>Working closely with the food and beverage lounge partners to create an extraordinary customer experience for all Centurion Lounge visitors.</li><li>Take an active role with promotional in-house events. • Identifying opportunities to improve operations within the Centurion Lounge and creating and implementing creative solutions to grow the business in tandem with the Team Leader.</li><li>Challenging yourself and the team to “raise the bar” by driving continuous improvement.</li></ul>Lounge Hours of operation are from 5:30AM- 10:30PM. Candidate must be able to work between these hours and days. Hours are subject to change due to business need.Qualifications: A successful candidate will have the following qualifications:<ul><li>Minimum 2 years’ proactive customer service experience (premium servicing a plus)</li><li>Minimum 2 years’ supervisory experience or proven track record as a high performing MSP</li><li>Airline, lounge, or travel industry experience highly preferred, including reservation experience.</li><li>Demonstrated passion for service with the ability to resolve customer issues and concerns.</li><li>Ability to successfully understand and implement policies, procedures, and programs.</li><li>Strong written, verbal and presentation skills</li><li>Ability to manage and resolve conflict.</li><li>Ability to drive and measure business results.</li><li>Strong analytical and creative problem-solving skills</li><li>Detail-oriented with strong organizational and prioritization skills who can work well under pressure.</li><li>Ability to work flexible shifts including nights, weekends and holidays are essential.</li><li>Light to moderate lifting may be required for certain job tasks.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Future Opportunities, Assistant Team Leader- Centurion Lounge

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. We are seeking talented and motivated Senior Engineer to join our team to play a key role in leading application support and runtime operations for&nbsp;a suite of applications aligned to the customer experiences.&nbsp;The ideal candidate demonstrates strong technical and leadership experience with a passion for the reliability and performance of critical business applications, and growing talent. Candidate is responsible to play a key role in leading the technical consultation and strategic recommendations to quickly assess and remediate complex platform availability issues. This is an opportunity to utilize strong technical and leadership skills to exceed customer experience and expectations while using American Express Products and Services.As a part of the Technology team, we make collaboration essential to bring&nbsp;ground-breaking&nbsp;and diverse ideas to life to power the systems, services, products, and platforms for our customers across the globe.How will you make an impact in this role?<ul><li>Strong understanding of software development, application support, and understanding of Site Reliability Engineering and have a passion for Reliability.&nbsp;</li><li>Proficient in Runtime engineering tactics including usage of monitoring tools, effective log analysis, and performance optimization, includes,&nbsp;optimize Runtime Engineering by reducing chronic systems failures.&nbsp; Reduce toil through automation and code fixes. </li><li>Experience with a variety of software languages, and and hands on experience using automation tools and technologies</li><li>Achieve world class Production Management by improving Mean to Restore for Incident Management, exceed Service Level and Availability targets.&nbsp; Commitment to maintaining high system availability and performance.</li><li>Lead the recovery and restoration of major system impacts; ability to debug software components and identify code defects for remediation.&nbsp; Dedication to minimizing downtime and ensuring a seamless customer experience with strong leadership presence and communications.</li><li>Problem-Solving Mindset with a proactive approach to identifying and resolving issues.&nbsp; Analytical thinking and hands on experience with root cause analysis. </li><li>Drive gaps in logging, monitoring, resiliency, capacity, self-healing and availability for critical applications and Customer Journeys.&nbsp;</li><li>Ability to work effectively in cross-functional teams.&nbsp;</li><li>Ensure deployments are automatically tested pre and post validation production; participate in code reviews and automated testing.&nbsp;</li><li>Lead and drive adherence to building software the Amex Way through consistent and standard practices (tools, common components, and documentation)</li><li>Validate applications have the ability dynamically scale demand and capacity projections</li><li>Adaptability and learning Agility, with a willingness to learn and adapt to evolving technologies and processes. Open to feedback and continuous improvement.</li><li>Strong thought and technical leadership.&nbsp;</li><li>Passion for bringing others along, and growing talent within the team; collaboration is essential.</li><li>Foster a culture of courageous and authentic leadership</li><li>Build a diverse and inclusive team&nbsp;</li><li>Excellent communication skills to interact with stakeholders, engineers, and leadership.</li></ul>Responsibilities Include:<ul><li>Apply domain knowledge to identify complex issues, restore service, complete root cause analysis, and drive permanent resolution of the problem.</li><li>Collaborate with cross functional teams to define solutions, technical implementation to drive software maturity and practices.</li><li>Drive the technical roadmap for runtime engineering, ensuring the reliability, scalability, and performance of platforms in partnership with product and engineering teams. This includes infrastructure resiliency, security, capacity, availability and Observability and Monitoring tools.</li><li>Monitor key performance indicators (KPIs) for runtime and resiliency and drive continuous improvement efforts to meet or exceed these metrics.&nbsp;</li><li>Provide technical leadership and guidance to the team, fostering a culture of inclusivity, innovation, collaboration, and accountability.&nbsp;</li><li>Act as a technical leader by participating in architecture design, code reviews, and troubleshooting complex technical issues.</li><li>Performing direct software development, typically spending 50-60% of time actually writing code and unit tests, doing proof of concepts, Participate in code reviews.&nbsp;</li><li>Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering.</li><li>Developing deep understanding of integrations with other systems and platforms within the supported domains and lead other engineers along the journey.</li><li>Strong technical and leadership mentoring</li><li>Work closely with Product Managers and Product Owners to implement versatile solutions to complex development problems</li><li>Drive automation and ensure automated test scripts are completed for new features with latest trend tools and skillsets.&nbsp;</li><li>Demonstrate a passion for continuous learning and willingness to adopt new technologies</li><li>Good attitude, communication, willingness to learn and collaborate</li><li>Drive a culture of innovation, ideas, and continuous improvement</li><li>Challenges status quo, demonstrate risk taking, and implement creative ideas</li></ul>Qualifications:<ul><li>BS degree in Computer Science, Computer Engineering, other technical discipline, or equivalent 8+ years of progressive work experience that includes full stack development of programming languages experience.</li><li>5+ years’ experience working in JavaScript and Java and able to demonstrate strong Java/Kotlin/Go knowledge</li><li>5+ years' experience in writing java applications and building and consuming REST APIs</li><li>Firsthand experience with frameworks - Spring Boot, Vertex, NodeJS, React</li><li>Practical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch &amp; Real-Time) like Kafka, Solace.</li><li>Experience in design and developing mission critical highly available enterprise applications and Java applications performance tuning</li><li>Experience with Continuous Integration and Continuous Delivery environment and platforms, especially GIT, Maven, and Jenkins</li><li>5+ years’ working in Software Development practices, Agile/SCRUM, SAFe Agile, Pair Programming with Test Driven Development Approach. </li><li>Proven experience building scalable, reliable, and scalable applications.</li><li>Effective communication skills - able to explain concepts to product managers and business partners in ways that are meaningful to them.</li><li>Firsthand experience with relational and NoSQL databases such as DB2, Redis, SQL, Postgres, Couchbase, Cassandra etc.</li><li>Experience with TDD, BDD and unit testing.</li><li>Experience with Continuous Integration and Continuous Delivery (CI/CD) environment and their frameworks, Github, Jenkins, Build and Deployment pipelines</li><li>Working in an Agile or SAFe development environment is a plus</li><li>Hands on experience of using UI Visualization library</li><li>Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the applications</li><li>Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability</li><li>Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Senior Engineer - Run Time and Site Reliability Engineering

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex.&nbsp;&nbsp;Let’s share success.Global Infrastructure Product Services aims to establish and reinforce a culture of effective metrics, data-driven business processes, architecture simplification, and cost transparency.&nbsp; A successful Data Analyst knows that delivering on that promise takes foresight, planning and agility.&nbsp; We are seeking Data Analysts who are not only technically adept, but also understand the importance of harnessing the power of data to streamline financial operations, enhance decision-making and improve business outcomes.&nbsp; This role is focused on developing and maintaining a dynamic technology infrastructure cost allocation model, and requires a blend of technical prowess in SQL and database technologies, understanding of enterprise infrastructure components, and the ability to continuously integrate and improve our financial modeling processes.&nbsp;&nbsp;Let’s build on what you know.If you are a pioneer in developing robust cost allocation models and infrastructure analysis, you'll find a fit within our Global Infrastructure Cost Transparency team responsible for establishing consistent on-premises workload attribution, unit economics and business value metrics.&nbsp; By leveraging ApptioOne and TBM Studio, you will ensure that our technology spending is transparent, efficient, and properly aligned with our strategic objectives.Here’s just some of what you’ll do:<ul><li>Architect and refine a robust technology infrastructure cost allocation model using ApptioOne and TBM Studio, with a focus on continuous integration and improvement</li><li>Extract, transform and load (ETL) data from diverse sources, including general ledger fields and other systems of record into a coherent, actionable format</li><li>Maintain seamless data links between internal systems and ApptioOne, ensuring high data quality and consistency</li><li>Work closely with stakeholders across Technology, Finance and business unit portfolio leaders to define data and analytics requirements and incorporate cost drivers, allocation methods, and infrastructure nuances</li><li>Regularly review and update the cost model to reflect changes in technology infrastructure, business strategy and financial policies</li><li>Develop SQL queries, scripts and routines to automate data processing and enhance the model’s accuracy and efficiency</li><li>Generate insightful data visualization and reports to aid in decision-making and demonstrate the cost model’s value to stakeholders</li><li>Lead training sessions and create comprehensive documentation to empower end users to leverage the cost model effectively</li><li>Function as an active member of an agile team through consistent development practices (tools, components, and documentation) </li><li>Find opportunities to adopt innovative technologies </li><li>Take part in reviews of individual or team contributions </li><li>Work on prioritized/assigned features for ongoing sprints</li><li>Communicate and work reciprocally with business and product teams to support changes and implementation</li></ul>Are you up for the challenge?&nbsp; Here’s what you should have:<ul><li>Hands-on expertise with distributed (multi-tiered) systems and relational database design, development, troubleshooting and automated testing</li><li>Demonstrated experience in data visualization with a focus on financial data analysis and cost modeling</li><li>Advanced proficiency in SQL and familiarity with other relational database technologies</li><li>Proficiency with industry recognized ETL methods, processes and standards </li><li>Proficiency with KPI and metric design</li><li>Thorough understanding of enterprise infrastructure technologies such as Compute, Storage, Network, Mainframe to inform model development and adjustments</li><li>Strong analytical, problem-solving and project management skills, coupled with a continuous improvement mindset</li><li>Excellent communication skills, capable of explaining complex data issues in simple terms to a diverse audience</li><li>Strong proficiency in data manipulation and analysis using programming languages such as Python, R, or Scala</li><li>Demonstrable experience with data visualization and reporting tools (e.g.: MS SQL Reporting Services, Tableau, Informatica, Cognos, Microstrategy, PowerBI, matplotlib, etc.)&nbsp; </li><li>Bachelor’s or Master’s degree in Computer Science, Engineering, Finance or a related discipline is a plus</li><li>Deep experience with Apptio One and TBM Studio is highly desirable</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Senior Data Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. American Express Enterprise Cloud Engineering team is looking for innovators to help us build world-class applications, Cloud platforms and infrastructure supported by integrated CICD, Observability and security capabilities.&nbsp;As the Engineering Director – Enterprise Cloud Platform Operations, you will lead a team responsible for the smooth and efficient operation of our cloud infrastructure, incorporating SRE principles. &nbsp;You will play a pivotal role in ensuring the reliability, scalability, and performance of our cloud services, driving operational excellence and reliability engineering across all facets of our cloud operations.This role will help achieving the primary outcomes of the cloud strategy including better agility, innovation, and economics for all technology teams.&nbsp;Key Responsibilities:&nbsp;<ul><li>Lead and mentor a team of platform operations engineers, cloud services engineers and platform SREs, providing guidance and support in managing our cloud infrastructure with a focus on reliability and resilience.</li><li>Lead a scrum team focused on enhancing customer experiences and reducing operational toil.</li><li>Collaborate with cross-functional teams to define operational strategies and implement best practices.</li><li>Oversee the deployment, monitoring, upgrade, and maintenance of cloud resources, to ensure high availability, reliability, and optimal performance.</li><li>Develop and implement robust incident management and escalation procedures, to minimize downtime and resolve issues in a timely manner.</li><li>Continuously evaluate and optimize cloud infrastructure to improve reliability, efficiency, reduce costs, and maintain security posture.</li><li>Establish key performance indicators (KPIs) and metrics, including reliability metrics such as SLIs, SLOs, and error budgets, to measure the effectiveness of the cloud platforms, reduce friction and enhance developer experience. </li><li>Provide regular reports and insights to senior management.</li><li>Foster a culture of collaboration, innovation, and continuous improvement within the cloud operations team, promoting the adoption of SRE principles and practices.</li></ul>Qualifications:<ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.</li><li>8+ years of experience in Platform Operations, API Support or Site Reliability Engineering (SRE), with a proven track record of&nbsp;leading teams in managing large-scale cloud infrastructure with a focus on reliability and resilience.</li><li>Deep understanding of cloud technologies (e.g. Google Cloud) and experience with cloud orchestration and automation tools.</li><li>Experience with DevOps practices and methodologies, including CI/CD pipelines, configuration management, and infrastructure&nbsp;as code.</li><li>Experience with observability tools such as Prometheus, Splunk, ELK, Dynatrace.</li><li>Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced&nbsp;environment.</li><li>Excellent communication and leadership skills, with the ability to effectively collaborate with cross-functional teams and influence&nbsp;decision-making at all levels of the organization.</li><li>Certifications such as Google Cloud Professional Architect, or relevant SRE certifications are a plus.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Engineering Director

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Philadelphia International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from&nbsp;05:30AM – 9:00PM&nbsp;Monday -Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasks.Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Future Opportunities- Customer Experience Concierge, Centurion Lounge – Philadelphia Airport

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. Cloud Product DirectorThe Cloud Product Director of enterprise cloud product will be part of broader enterprise cloud technology office and managing a team of product managers. This role will help achieving the primary outcomes of the multi cloud strategy including better agility, innovation, and economics for all technology teams.&nbsp;This technical role will help define, document and drive enterprise cloud roadmap to deliver solutions that standardize and automate cloud platform services across multiple clouds in partnership with broader enterprise cloud and Amex teams to bring best developer experience.The position requires the ability to work independently, develop thought leadership and gain buy-in across stakeholders. A successful candidate will thrive in a dynamic environment filled with ambiguity and competing demands.&nbsp;Responsibilities:<ul><li>Drives the defined enterprise cloud product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.</li><li>Establishes the strategic approach for the management and monitoring of a product or related group of products based on broad functional goals. Guides team in building the business case and ensures that the team stays on top of the competitive landscape and the industry environment. Provides input into the determination of key private and public cloud product investments/strategies and long-term goals for the function. Responsible for prioritization of features and capabilities. </li><li>Align the team with necessary regulatory requirements; assists staff in navigating Risk, Legal or Compliance requirements. Reviews the identified technical problems and solutions delivered by the team. Leads multiple product managers responsible for a related group of products, in the identification and resolution of highly complex technical problems. Accountable for accurate and timely identification of risks, issues and changes required for their products or related group of products.</li><li>Contributes to department strategy and goals. Leads and directs their teams in conducting research and analysis. Ensures that the team understands the competitive landscape and the industry environment. Develops operational strategies as they relate to research and analysis. Develops highly complex recommendations for product enhancements for their respective products or related group of products.</li><li>Owning key stakeholder relationships across journey experience, compliance, engineering, program management and leadership team.</li><li>Ownership of roadmap for the next generation cloud design (UX) and features to secure public cloud deployments at scale to increase adoption of cloud services in the American Express Developer community.</li><li>As the subject matter expert, help American Express developer community and Cloud Engineering teams with product related questions and hands-on technical training.</li><li>Create product related awareness and marketing materials and evangelize the products and product strategy.</li><li>Collaborate with Engineering, Operations, and product teams on a day-to-day basis to define and implement roadmaps for enterprise cloud.</li><li>Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.</li><li>Prepare and present executive level strategies, spotlights, and business cases of key capabilities.</li><li>Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.</li><li>Be a promoter of the Cloud platform services to the American Express community and put continuous measures to increase Customer Net Promoter Score</li></ul>Preferred Qualifications:&nbsp;<ul><li>10+ years of experience in Product Management driving cloud infrastructure services product delivery.</li><li>BS in Computer Science or equivalent experience, MBA a plus</li><li>Experience building enterprise scale technical product requirements and delivery for public and private cloud services.</li><li>Technical experience in PaaS, CaaS, Serverless, DBaaS, compute, network, storage, security, and observability tools across multiple clouds.</li><li>Understanding of application development ecosystem across several languages (Java, .NET, Go, Python, etc.) and ability to drive the developer requirements across cloud product services.</li><li>Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services</li><li>Distill a complex set of requirements into defined deliverables.</li><li>Explain complex concepts in a way that enables the team to understand what they are doing and why.</li><li>Ability to think strategically and execute tactically.</li><li>Strong communicator with results-driven attitude</li><li>Experience with agile methodology to drive software development and delivery.</li><li>Competent in using data-driven processes/tools for decision making.&nbsp;</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Cloud Product Director

American Express invites you to share your resume so you can be considered for future opportunities with the Phoenix and Sunrise Fl, Travel and Lifestyle Services team.You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.&nbsp;If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.How will you make an impact in this role?<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements</li><li>Understand our customer needs through consultation to deliver innovative and extraordinary interactions</li><li>Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand</li></ul>Minimum Qualifications:<ul><li>1 year experience in tourism, travel, hospitality or cruise and tours</li><li>High-end customer service or sales roles experience</li><li>Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment</li><li>Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide</li><li>Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism</li><li>Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style</li><li>Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices</li><li>Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals</li><li>You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week</li></ul>Additional Requirements:<ul><li>This is a hybrid role and candidates must be able to work in the office a minimum of 3 days a week</li><li>Flexibility to work anytime between 5:00am-2:00am including weekends</li><li>Locations: Sunrise, Florida and Phoenix Arizona</li></ul>Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Travel Consultant -Travel & Lifestyle Services,  Phoenix, AZ  & Sunrise, FL

American Express invites you to share your resume so you can be considered for futureopportunities within the Centurion Lounge Network at the Denver and Los Angeles Centurion Lounges.&nbsp;You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from05:00 AM – 11:00 PM&nbsp; Monday -Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasks.Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -Click hereto view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/postersto" target="_blank">https://www.dol.gov/agencies/ofccp/postersto</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Future Opportunities - Customer Experience Concierge, Centurion Lounge - MIA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.<h4>Role description:</h4>The role is of a UI Developer who is motivated to actively contribute to the design and development of new product features and improvements. The role is encouraged to chip in and support in delivering technical solutions for various problems.<h4>Responsibilities:</h4><ul><li>Hands-on experience to implement solutions using Java Script(React JS &amp; Node JS)</li><li>Develop web/mobile applications using HTML, CSS, Java Script, TypeScript, React</li><li>In-depth knowledge in JavaScript including ES6+ and Typescript</li><li>Experience developing REST APIs with NodeJS and integrations with third-party solutions</li><li>Working knowledge of SQL and NoSQL database technologies</li><li>Experience with TDD and writing robust Unit Test cases.</li><li>Exposure to CICD tools, including Git, Maven, Jenkins.</li><li>Hands-on development to prototype technical solutions.</li><li>Knowledge of any cloud platform solutions</li><li>Aware of Agile (Scrum) methodologies</li><li>Willing to adapt and learn new/emerging technologies.</li><li>Good communication and social skills</li><li>Participate in, or lead design reviews with peers and team members to decide among available technologies.</li><li>Review code developed by other developers and provide feedback to ensure standard processes (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).</li></ul><h4>Qualifications :</h4><ul><li>Preferably a BS or MS degree in computer science, computer engineering, or other technical field</li><li>3+ years of software development experience</li><li>Knowledge of Server-Side Rendering in JavaScript is a plus</li><li>Proven understanding of JSON schemas and RESTful APIs is a plus</li><li>Experience writing adaptive and responsive UI applications Knowledge of HTML5, CSS, React, Redux.</li><li>Experience with Test Driven Development (TDD) / Behavior Driven Development (BDD) practices, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

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