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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Agile Scrum Master to work at Fidelity in Salt Lake City, UT!&nbsp;The RoleAs a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes&nbsp;to ensure they are fully functional, productive, and focused on Sprint goals.Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives!The Expertise and Skills You Bring <ul><li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency </li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW </li><li>Proficient with Agile enabling tools like Jira/Jira Align </li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement </li><li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives </li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members </li><li>Proficient in producing and utilizing process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners </li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives </li><li>Demonstrated experience working in a technology delivery environment </li><li>Bachelor’s degree/undergraduate degree/equivalent experience required </li><li>Scrum certification required (CSM or PSM) </li></ul>The TeamFidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature high-impact delivery of customer value, cultivate an empowered delivery culture with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward business agility. &nbsp;We are focused on building a highly integrated organization, aimed at maximizing valuedelivery for Fidelity Brokerage.&nbsp; Our core capabilities include delivery insights, delivery planning &amp; alignment and delivery coaching.Dynamic Working&nbsp;&nbsp;Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Agile Scrum Master

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.Facilitate and Leads Program Execution <ul><li>Drives program / cross platform / trains of trains product delivery demonstrating servant leadership coupled with technical expertise across domains and the corresponding business domain knowledge</li><li>Entire lifecycle from initiation to delivery:</li></ul>o&nbsp;&nbsp; Partners with LPM, Product and Engineering owners for early engagement and prioritization process.&nbsp;o&nbsp;&nbsp; Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners.&nbsp;o&nbsp;&nbsp; Cross Platform Integrated Release Planning and status reportingo&nbsp;&nbsp; E2E Test Management (test data set up, test plan creation, reporting on testing status, etc.)<ul><li>Partner in the Delivery, Solutioning and Refinement processes to ensure product readiness.</li><li>Ensures dependency alignment for the teams &amp; trains across organization &amp; external partners (where applicable)</li><li>Partners with Product Managers, Product Owners, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution (initiative and epic specific).</li><li>Ensures value is achieved by the program/technology product delivery on behalf of end users.</li><li>Assist with prioritization via experience regarding cross platform technology delivery and using methodologies such as economic decision making.</li><li>Collaborates with Delivery Managers, Release Train Engineers (RTEs) and TPMs to identify and coordinate cross-platforms dependencies</li><li>Create data-driven insights into the delivery and execution of the program thro&nbsp;Partners with Product Managers, Product Owners</li><li>New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution (initiative and epic specific).</li><li>Manages impediments, risks, dependencies and resourcing needs across stakeholders and senior leadership as appropriate.</li><li>Support and encourage innovation through continuous exploration.</li><li>Aggregates and drives End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery.</li><li>Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.</li><li>Track and measure capability and epic execution</li><li>Manages external relationships, e.g. product partners or technology vendors on behalf of Technology organization (where appropriate)</li></ul>Technical Skills<ul><li>Inform or co-develop architecture and process flows to ensure end to end technology product solutions</li><li>Understand the program’s technical platforms and applications</li><li>Execute solution technical alignment discussions . Bridges the gap between product teams</li></ul>Leadership and Coaching&nbsp;<ul><li>·Coach leaders, teams in technology and product management in Lean-Agile practices and mindsets</li><li>Live the Agile and SAFe Values &amp; Principles</li><li>Encourage diversity of thought and demonstrate an open mindset.</li><li>Foster a culture of trust and leadership in others.</li><li>Champion a learning culture to drive continuous improvements and&nbsp; standardization. </li><li>Respectfully and purposefully challenge the status quo</li><li>Inspires collaboration and quality practices between system architects &amp; Agile teams and product teams</li><li>Guidance to ensure the timely identification and prioritization of technical </li><li>infrastructure to support implementation of priority features and enablers e.g. Architectural Runway</li><li>Ensures compliance with SDLC standards across the program</li><li>Ensures data integrity for the program within the Agile Management tools</li><li>Influence without authority through effective change and leadership management.</li></ul>Minimum Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 7+ years relevant Program and/or Project Management experienceSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Delivery Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Commercial Services (GCS) division of American Express is the leading provider of payment solutions for all businesses, from small and growing companies up through large corporations. We make it our mission to help our customers get business done. We operate with a customer-first mentality in everything that we do, crafting products and solutions to meet our clients’ unique needs.Within GCS, Corporate Program Product Development (CPPD) is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening corporate client engagement through our digital and mobile B2B products.CPPD’s Central Program Office is leading an ambitious digital transformation initiative, a critical market for GCS. The team is looking for a PMO to champion this initiative via project management, digital strategy, investment planning, and cross-functional collaboration. The ideal candidate will have an interest in big picture digital product strategy and curiosity for connecting the dots across disparate workstreams &amp; partners.How will you make an impact in this role?<ul><li>Centrally manage a large digital transformation strategy across multiple Product &amp; Engineering teams</li><li>Communicate and collaborate with partners across the organization, including Product, Finance, Sales, Field, Servicing, Compliance, Risk, and Legal</li><li>Maintain a detailed project plan with objectives, requirements, milestones, timeline, and roles &amp; responsibilities</li><li>Build and maintain new processes to drive efficiency across the program</li><li>Create central business architecture for program, translating to clear delivery requirements for Product &amp; Engineering teams</li><li>Identification and remediation of program-level risks, and own reporting activity across all leadership audiences&nbsp; </li></ul>Qualifications:<ul><li>Experience in Program Management and/or Product Management in a matrixed digital organization</li><li>Outstanding partner relationship/influence skills and a consistent track record of getting results through collaboration with internal partners across multiple functions</li><li>High intellectual curiosity, with excellent critical thinking and problem-solving skills</li><li>Passion for creating compelling high-impact strategy to increase customer and business value</li><li>Ability to communicate and collaborate effectively with Engineering and Finance partners</li><li>Highly organized – familiarity with project management techniques, frameworks, and tools</li><li>Thrives in a fast-paced environment and is adaptable to changing needs</li><li>A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration</li><li>Bachelor's degree</li></ul>Preferred Qualifications:<ul><li>MBA and PMP certification</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Portfolio Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.Finance Manager, GABM &amp; EIP Finance&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The GABM &amp; EIP team provides the full life cycle of financial support to several functional areas of the company, driving both the financial planning &amp; analysis and decision support aspects for Global Advertising &amp; Brand Management (GABM) and Enterprise Innovation Partners (EIP).&nbsp;The Finance Manager will lead financial processes and perform complex financial analyses for the Global Advertising &amp; Brand Management (GABM) organization of American Express. In addition to driving financial planning &amp; analysis efforts, the Finance Manager will play a critical role in shaping GABM’s investments and overall strategy, enabling effective trade-offs, decisioning, and strategic growth for the organization. This role will have exposure to business partners in GABM and Business Unit Finance groups.The Finance Manager should be a dynamic individual who can communicate effectively with business and finance partners, drive key financial processes, deliver superior analytics, and manage complex tasks in a global organization.Key responsibilities include:&nbsp;<ul><li>Drive monthly/quarterly/annual financial processes by working with GABM business partners, Corporate Planning teams and Controllership</li><li>Partner closely with GABM team on the management of Advertising and Promotion forecasts, investments, and related analysis</li><li>Analyze spend trends while liaising with business partners for in-depth analysis on financial results and assessments</li><li>Partner with Marketing and Finance stakeholders to devise and operationalize robust analytics to enhance the investment optimization processes for brand investments</li><li>Build and maintain complex financial models to support recommendations and provide decision support (e.g. AXP In-house Creative Agency, A&amp;P Investment Optimization)</li><li>Develop presentations and provide insights for senior Finance leaders and GABM business partners</li><li>Build and maintain relationships with key business partners to influence decisions and deliver results&nbsp;</li></ul>Minimum Qualifications:The ideal candidate will possess the following characteristics and skills:<ul><li>4+ years of relevant experience in financial planning&nbsp;</li><li>Solid financial background with proven analytical skills</li><li>Ability to balance multiple priorities simultaneously</li><li>Advanced PowerPoint and Excel skills&nbsp;</li><li>Strong oral and excellent written communication skills</li><li>Ability to concisely and clearly articulate financial concepts to multiple audiences</li><li>Demonstrates critical thinking skills, including providing proactive thought leadership, challenging status quo, and breaking down/solving problems</li><li>Bachelor's degree (Finance or Accounting)</li></ul>Preferred Qualifications:<ul><li>Knowledge of TM1 and Oracle a plus</li><li>Knowledge of SQL is a plus&nbsp;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Finance, GABM & EIP

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. Within GCS, the Corporate Program Product Management (CPPM) organization spearheads the creation of best-in-class payment experiences and capabilities meeting the evolving needs of G&amp;L and US Middle Market customers.CPPM is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features, and partnerships underpinned by seamless digital experiences. As part of our corporate program, insights are a critical way we deliver value to our clients. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. With this newly created role, the Director, Digital Insights, Product Management, will help lead the strategy, product roadmap, and evolution of our digital insights assets. <h4>Key Responsibilities:</h4><ul><li>Lead strategy, positioning, and roadmap insights products for the G&amp;L and Middle Market segment </li><li>Identify risks and opportunities within our current landscape, setting up governance structures if necessary </li><li>Gain deep understanding of the client to inform key decisions about how insights are structured and delivered </li><li>Lead a team whose current responsibilities include handling digital insights products related to our ESG initiatives</li><li>Build business cases to support strategic investment for future product enhancements in both @Work and other insights investments</li><li>Partner closely with various functional teams including: Product Development (CIPD), GCO, Field, and Marketing</li><li>Develop, own and lead key performance metrics to help ensure performance issues are identified and resolved, and identify impact to revenue</li></ul><h4>Requirements/Qualifications:</h4><ul><li>Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution</li><li>Sharp commercial savvy and established experience crafting pragmatic/customer-centric strategies</li><li>Proven understanding of our core corporate products and the needs of our Middle Market and Global &amp; Large customers to drive customer-centric solutions</li><li>Solid understanding of and interest in the future of travel and the evolution of the travel ecosystem (e.g., emergence of new disruptors)</li><li>Critical thinker who leads with an external perspective and thrives in a fast-paced environment</li><li>Rigorous and data-centric leader – able to steer towards insight and customer-based decision-making </li><li>Outstanding written and verbal communication skills, with proficiency presenting to executive audiences and leading robust governance forums </li><li>Strong collaborator with the ability to navigate a complex partner map and influence others</li><li>Outstanding people leadership skills developing high-performing teams</li><li>Experience partnering with sales/business development organization and partner management</li></ul><h4>Preferred Qualifications:</h4><ul><li>Familiarity with data analytics and Agile methodologies</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Digital Product Management (Insights)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.DescriptionThe Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.Are you passionate about cutting-edge technology and its potential to transform the financial services industry? Join our Research and Development team within CTO. Our team is dedicated to identifying and exploring new technologies, conducting safe experimentation, and discovering use cases that embrace emerging tech. As a member of our team, you'll have the opportunity to collaborate with forward-thinking professionals, drive impactful change within our organization, and shape the future of Amex technology.This position will support defining the cross-functional strategy for harnessing emerging technologies at American Express including Gen AI by supporting the prioritization of use cases throughout the business, solving for imminent questions for our approach to partnerships and being an external voice for developments and implications.This position will act as a strategic partner and advisor in terms of technology, innovation, intellectual property, know-how, organizational technical core competency, R&amp;D strategy, product commercialization, and program execution. This role works closely with strategic product, technology and venture partners to define the needs being addressed in each R&amp;D program and deliver the concepts, capabilities, designs, and plans to meet these needs. This role will also ensure that R&amp;D projects are delivered on time, in budget and that the products meet specifications.On any given day, you might:<ul><li>Define and socialize impactful business strategies around emerging technologies such as Gen AI.</li><li>Gather leadership support for opportunities and lead external partnerships that will drive meaningful results for the company.</li><li>Support strategic leadership committees in the creation and execution of ambitious tech-first strategies.</li><li>Implement performance transparency of pilots and use cases to ensure success and company resources are deployed most effectively.</li><li>Support internal training, socialization and education of emerging tech such as Gen AI that will empower and foster development of new solutions across American Express.</li></ul>Minimum requirements:<ul><li>4+ years of experience in corporate strategy, product development, management consulting or investment banking preferred.</li><li>Exceptional communication and presentation skills with proven ability to message effectively across levels and tailor complex messages to executive audiences.</li><li>Track-record of successfully supporting strategic initiatives, including the development of business cases. </li><li>Consistent track record managing partners and collaborators to reach in consensus.</li><li>Ability to break down complex problems in simple ways and tell a story with data.</li><li>Software application skills – advanced in Excel and Power Point.</li><li>Bachelor's degree or equivalent in Science, Technology, Engineering or another quantitative field required.</li></ul>Also critical to your success:<ul><li>Interest in emerging technologies with adaptability to a fast-paced learning environment.</li><li>A passion for creating a fun, empathetic work environment where impactful, diverse teams can thrive.</li><li>Brings support and positive attributes to a culture that is respectful, supportive, goal oriented, scientific and diverse.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Research and Development Product Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.Global Commercial Services (GCS) provides a range of card programs and expense management tools to help large, medium and small businesses around the world manage almost all the facets of their business spending. The GCS Lead Financial Office (LFO) team is responsible for providing financial management, decision support, and planning &amp; results analysis to the Chief Commercial Officer and her direct reports to help achieve BU and AXP financial targets. The team works closely with GCS business partners and multiple Finance teams to drive insights which have a meaningful impact on GCS business strategy.This position is on the&nbsp;US Small Business Charge Product Finance&nbsp;team, which provides decision support for products including, but not limited to, Business Platinum, Gold, Green, Plum, and Centurion cards. To be successful, the candidate will need to collaborate with business and finance partners to determine the financial and customer impact of strategies by providing data-driven insights and modeling.How will you make an impact in this role?<ul><li>Build relationships and collaborate with product managers and finance colleagues</li><li>Provide strategic financial analyses, results, and planning support for the Small Business Charge products</li><li>Develop detailed data-driven analytics&nbsp;at the portfolio, product, and customer levels to inform business decisions</li><li>Give financial consultation on a variety of strategic product initiatives and investment ideas</li><li>Produce pre-launch guidance and post-launch tracking on initiatives for business partners and senior Finance leaders</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree required</li><li>Strong communication skills and ability to develop relationships within the Finance and Product organizations</li><li>Strong analytical and modeling skills with the ability to create data-driven frameworks on which to base recommendations and business cases</li><li>Team player that can work closely with finance colleagues and adapt to changing needs and priorities</li><li>Strong work ethic and demonstrated ability to work through complex projects independently</li><li>Advanced knowledge of Microsoft Excel and PowerPoint</li></ul>Preferred Qualifications<ul><li>Knowledge of SQL preferred, otherwise, strong desire to learn SQL and work with customer-level data</li><li>Finance industry preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Financial Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the LaGuardia Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 05:00 AM – 10:00PM Monday-Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksCompliance LanguageSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Customer Experience Concierge, Centurion Lounge - LGA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.This position will play an important role within the Line of Business Compliance organization supporting the Technology Business Unit.The position will provide support to Technology platforms while assisting in the build of an effective framework for compliance with applicable Global laws and regulations for Technology Platform fulfillment of American Express Lending, Banking, and Loyalty Products.The successful candidate will contribute alongside a high-performing team to deliver an effective compliance risk management oversight program for the Technology business unit, as well as provide risk management advisory services to promote safe, scalable innovation across the portfolios.This is a visible and strategic position with regular interaction with a variety of teams in the 1st and 2nd line, as well as senior leaders across the company.&nbsp;How will you make an impact in this role?<ul><li>Provide solution-oriented compliance support to assist the Technology business unit in achieving goals while meeting compliance requirements</li><li>Provide timely decisions/review and effective compliance oversight of Technology Compliance Issues</li><li>Maintain close partnership with Market Compliance Officers (MCOs) to promote safe and scalable regulatory change management across AXP’s global markets</li><li>Support an effective Compliance program, including contribution to the Technology Compliance Plan (ACP), Compliance Risk Assessment (CRA), Business Unit Compliance Assessments (BUCA)</li><li>Develop and maintain strong working relationships with business partners and internal stakeholders (e.g. other Global Risk and Compliance colleagues, General Counsel Office, Operational Excellence, Independent Compliance Testing, Privacy, Internal Audit Group)</li><li>Support new initiatives through the New Product Approval (NPA) process and&nbsp;integration of effective controls, testing &amp; ongoing monitoring for new and existing processes</li><li>Oversee and maintain a robust control environment to monitor third-party risk</li><li>Assist internal stakeholders with regulatory examination requests and support timely drafting of responses to regulatory findings</li><li>Drive implementation of policy and regulatory requirements across relevant federal, state, and local regulations&nbsp;</li></ul>Minimum Qualifications<ul><li>Ability to lead/coach a direct report (or multiple) through the Career Development and Performance Management processes</li><li>Demonstrated regulatory knowledge of global financial regulations including experience with AML, Consumer Protection, and Privacy laws</li><li>Ability to support and drive compliance discussions as part of Compliance Issue Management</li><li>Strong technical acumen including knowledge of the Software Development Life Cycle (SDLC), Agile practices, and architectural frameworks/components/processes surrounding Technology application development &amp; maintenance</li><li>Ability to exercise sound judgment in the development and selection of compliant solutions</li><li>Strong project management skills, ability to manage multiple priorities simultaneously</li><li>Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and adapt easily to frequent change</li><li>Strong collaborative skills and experience leading and working in a matrixed and agile environment and on cross-functional teams</li><li>Strong leadership, analytical, organizational track-record</li><li>Excellent verbal and written communication skills, including ability to persuade and influence</li><li>Proactive, results-oriented, and self-driven</li><li>Creative and highly collaborative ability to solve business challenges</li><li>Prior compliance, legal or risk experience required</li><li>Bachelor's degree required</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Compliance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. The Manager, Leave of Absence (LOA) US and Canada will work on the Global Well-being and Benefits team in Colleague Total Rewards and Well-being (CTRW). As a key team member, this person is a key contributor in designing, implementing, and evaluating programs while collaborating with internal and external stakeholders to enhance employee engagement and well-being. This role will be part of the Colleague Experience Group (HR), collaborating with numerous internal and external stakeholders and leading a team to lead policy and program offerings. The successful candidate will possess thought leadership, strategic thinking, communication, and a track record of success leading a strategic and complex leave of absence program. How will you make an impact in this role?<ul><li>The Leaves of Absence Manager will be responsible for overseeing all aspects of the disability plan within the organization.</li><li>Handle Escalations: Serve as the primary point of contact for all escalations related to disability, legislative leaves, and accommodations. Address and resolve issues promptly and effectively, ensuring compliance with relevant laws and regulations.</li><li>Provide guidance and support by addressing questions via the dedicated AskLOA email box. </li><li>Stay up to date with industry best practices and legislative changes to ensure programs are effective and compliant.</li><li>Manage all leave types including Salary Continuation, Workers Compensation, Workplace Accommodation, Unpaid Medical Leave, and LTD (Long Term Disability). </li><li>Partner with internal stakeholders, such as CEG (Human Resources), legal, operations and management, and external partners, to enhance colleague engagement and well-being opportunities; creating strong relationships to support the successful implementation of programs. </li><li>Provide coaching and guidance to front-line leaders on process and best practices related to disability, leaves, and accommodations. Conduct training and orientation sessions for new leaders and employees to ensure understanding and compliance with program requirements. Point of contact for leader support. </li><li>Collaborate with teams to investigate and resolve claim escalations and identify opportunities for process improvements within disability, leaves, and accommodation programs. </li><li>Analyze quarterly trends and service level agreements with vendors and collaborate with others to develop improvement plans where necessary.</li><li>Design and implement communication tools for internal and external stakeholders to ensure accurate and up-to-date information on disability, leaves, and accommodation programs. Develop regular reports for senior leadership on program status and results.</li><li>Support market evaluations of disability, leaves, and accommodation programs to ensure best practices are implemented and service gaps are addressed. Stay informed about industry trends and benchmark against other organizations.</li><li>Integrate return to work (RTW) best practices with workplace accommodation team to drive consistency and excellence.&nbsp;</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in Human Resources, Disability Management, Occupational Health, or strong background in disability industry and case management. </li><li>Minimum of 5 years industry experience in managing disability leaves plans, workplace accommodation and vendor liaison. </li><li>In-depth knowledge of federal and state laws. </li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop improvement plans.</li><li>Excellent communication, interpersonal skills, and written skills with the ability to collaborate effectively with internal and external stakeholders.</li><li>Strong customer service and phone presence skills.</li><li>Proven experience in coaching and training front-line leaders on process and best practices.</li><li>Ability to handle escalations and resolve issues in a timely and effective manner.</li><li>Ability to handle multiple tasks and priorities.</li><li>Proficiency in using HR information systems and other relevant software and strong background in operations. </li><li>Strong attention to detail and ability to prioritize tasks in a fast-paced environment.</li><li>Ability to maintain confidentiality and handle sensitive information with discretion.</li><li>Supporting role: Experience in vendor management </li><li>Strong background in process improvement, operations, legislative laws, and vendor management.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.

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