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ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. &nbsp;Join our pioneering team and launch your career to new heights!While other companies talk about it, we do it!ABOUT ENGINEERING AT ROCKET LAB:Engineering is at the heart of Rocket Lab. Our engineering team has a proven track record of designing and developing world-class rockets and spacecraft that are changing the way we access and use space. You’ll work alongside driven, talented engineers from varied backgrounds and experience levels, all committed to the same mission. Our engineering team members span design, analysis, prototyping, testing, manufacturing, assembly and integration, quality control, engineering documentation, and more.&nbsp;&nbsp;WHAT YOU'LL GET TO DO:Neutron is Rocket Lab’s new, medium-lift, reusable launch vehicle currently in development. The Manager - Neutron Software is the people leader for the Neutron Software team and technical point of contact for all Neutron software development and deployment activities, which includes vehicle Flight Software, Tooling, and indirect management of terrestrial software and ground systems software sub-teams. A close working relationship with GNC and HITL teams is also a key dimension of this role.Leadership responsibilities include oversight and guidance of team members’ individual projects, providing clear feedback during design and review, being pro-active in the career development of staff, and fostering a high-performance culture based on ownership, empowerment, and individual accountability. The successful candidate will be highly organised, with a bias for forward planning and the ability to deliver a varied work program against challenging milestones, including mediation on business priority, resource and risk.YOU'LL BRING THESE QUALIFICATIONS:<ul><li>Master’s Degree in Software Engineering, Computer Science, or demonstrated equivalent level of knowledge</li><li>5+ years of relevant Software Engineering experience</li><li>2+ years direct leadership experience including mentorship, career development, and performance management.</li><li>2+ years program or project management experience</li><li>Experience with deployment and CI tooling</li><li>Experience with data processing and data engineering</li><li>Proficiency in Git and working with issue trackers</li><li>Experience with a system language such as C++</li></ul>THESE QUALIFICATIONS WOULD BE NICE TO HAVE:<ul><li>Experience with highly reliable software systems</li><li>Experience with requirements-driven software design</li><li>Good understanding of GNC principles</li><li>Experience with Machine Learning</li><li>Experience with Bazel</li></ul>If the above sounds like you apply now!WHAT TO EXPECT&nbsp;We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.&nbsp;&nbsp;&nbsp;Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.&nbsp; These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.&nbsp;Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.&nbsp; For more information on these Regulations, click here&nbsp;ITAR Regulations.

Rocket Lab

Manager – Neutron Software

ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. &nbsp;Join our pioneering team and launch your career to new heights!IT&nbsp;Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.Senior IT Engineer I – Platform (DevOps)Located onsite at Rocket Lab’s global headquarters in Long Beach, CA, the Senior IT Engineer I will be responsible for supporting implementations, administration, and operation infrastructure as code environments that are in use at Rocket Lab.These platforms and operating systems include:<ul><li>Kubernetes</li><li>Linux</li><li>VMware</li><li>Windows Server</li></ul>Reports to the Team Lead - IT Infrastructure OperationsWHAT YOU’LL GET TO DO:<ul><li>Enable Rocket Lab Engineers globally, by leveraging the latest platform technology, to efficiently design, manufacture, and manage the next generation of rockets and space systems</li><li>Assist our fantastic team by providing subject matter support for our different platforms, operating system environments, and supporting infrastructure.</li><li>Carry out upgrades and maintenance with a focus on automated build, testing and deployment of infrastructure as code.&nbsp; Implement and maintain applications using the Kubernetes platform and tools.</li><li>Assist with and/or manage project planning and deployment for platform initiatives.</li><li>Support the Configuration Management function(s) at Rocket Lab through the implementation of Standards for the deployment and management of the different platform environments to ensure:<ul><li>Compliance with Rocket Lab Policies</li><li>Compliance with Cybersecurity policies, standards, and procedures.</li><li>Improvements to increase reliability of systems</li><li>System High Availability and Disaster Recovery</li><li>Simplified and consistent environment management practices</li><li>Complete and compliant system baselines and hardening guides for each OS and environment</li><li>Automated build, deployment, and maintenance processes for each OS and environment</li><li>That the team is providing effective support</li><li>Clear and concise reporting on usage, uptime, support levels, etc</li><li>Comprehensive documentation of environments and support</li><li>Efficient cost control</li></ul></li><li>Work with a team of world class IT, engineering, and business professionals.</li></ul>&nbsp;YOU’LL BRING THESE QUALIFICATIONS:<ul><li>5+ Years of experience and a Bachelors degree or equivalent years of experience (9+ years of total work experience).</li><li>Experience in a platform focused technology role such as micro services, deployment and maintenance.</li><li>Knowledge of the following: Kubernetes, Linux, Configuration Management/ Infrastructure as Code.</li><li>Knowledge of one or more of the following:&nbsp; Scripting, Terraform, Ansible, Chef, Puppet</li><li>Knowledge of source control tools such as Gitlab, Git and Github</li></ul>THESE QUALIFICATIONS WOULD BE NICE TO HAVE:<ul><li>Advanced problem solving and analytical skills – able to see the big picture, make connections and appropriate decisions.</li><li>Knowledge of observability platforms such as Prometheus, Grafana.</li><li>Knowledge of logging platforms such as Elastic Stack (ELK), Grafana Loki.</li><li>Experience with management platforms such as Rancher.</li><li>Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls.</li><li>Network (LAN\WAN) and security product support experience.</li><li>Experience with virtualization technologies such as VMware</li></ul>ADDITIONAL REQUIREMENTS:<ul><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.&nbsp; &nbsp;</li><li>Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.&nbsp;&nbsp;</li><li>Must be physically able to commute to buildings&nbsp;</li><li>Occasional exposure to dust, fumes and moderate levels of noise.&nbsp;</li></ul>Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one component of our total rewards package at Rocket Lab.&nbsp; Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO &amp; a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: Discounted employee stock purchase program, subsidized EV charging stations, onsite gym, food and drinks, childcare concierge, and other discounts. Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.Base Pay Range (CA Only)$115,000—$140,000 USDWHAT TO EXPECT&nbsp;We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.&nbsp;&nbsp;&nbsp;Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.&nbsp; These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.&nbsp;Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.&nbsp; For more information on these Regulations, click here&nbsp;ITAR Regulations.

Senior IT Engineer I - Platform (DevOps)

The unstructured data space served by Enterprise Content Management (ECM) Systems is growing in scope and importance across Fidelity. The ECM landscape is being modernized using cloud native scalable solutions and with the continued investment and innovation in electronic records management, document archiving is essential to Fidelity’s value proposition. As a Senior Systems Engineer – Enterprise Content Management you will provide complex operational support and problem resolution for the ECM platforms and associated infrastructure. You will consult with management, delivery teams and other IT (Information Technology) partners on all aspects of platform change to ensure a positive Customer and Associate Experience.<h4>The Expertise We’re Looking For</h4><ul><li>Bachelor’s degree preferred </li><li>8+ years of experience working with IBM FileNet, OpenText Documentum, Nuxeo or comparable Enterprise Content Management (ECM) platform. </li><li>5+ years’ experience of administration and support of an ECM platform experience </li><li>Java/Shell/PowerShell programming is a plus </li><li>Migration tool experience is a plus </li><li>Tomcat/TCServer administration on Linux/Windows experience is a plus </li></ul><h4>The Purpose of This Role</h4>In this role you will be responsible for monitoring, maintaining, and updating the Filenet &amp; Documentum platform and associated infrastructure. You will also support the modernization effort in migrating Documentum/Filenet to Nuxeo SaaS (software as a service) environments. We are looking for a highly motivated Engineer who can work closely with squad leaders and scrum masters, scrum teams and production support to develop, maintain and update the ECM system. Candidate should have a good knowledge and hands on experience with ECM administration and development of one of the following: IBM Filenet, OpenText Documentum, Nuxeo, or other comparable modern content management software packages.<h4>The Skills You Bring</h4><ul><li>You can perform Documentum upgrades and migrations to other ECM platforms. </li><li>Your ability to install and configure Documentum and/or FileNet components and services efficiently and reliably. </li><li>You can solve and diagnose issues quickly and thoroughly. </li><li>Your ability to create and use shell scripts effectively in the automation of systems tasks. </li><li>You can serve as an on-call, change management requests, and maintenance activities to support organization’s service delivery model. </li><li>Your commitment to welcome, value and foster a climate that promotes and fully demonstrates team diversity. </li><li>You are able and willing to work in a highly matrixed environment. </li><li>Your affinity toward self-motivation coupled with a healthy work ethic. </li><li>You have good written and verbal communication skills! </li></ul><h4>The Value You Deliver</h4><ul><li>Document management platform support that meets or exceeds service level commitments </li><li>Savvy in applying systems administration methodologies, standard processes, troubleshooting skills, and industry trends. </li><li>Close and trusted collaboration with partners that enables full achievement of business objectives </li><li>Analyzing issues and opportunities that help improve ECM solutions and services </li></ul><h4>How Your Work Impacts the Organization</h4>The Fidelity Corporate Technology Group (CTG) is responsible for providing enterprise-wide functions such as Finance, Human Resources, Compliance, Legal, Risk and Security with effective and efficient technology solutions and support. To do all of this and align group structure with our business partners, CTG has over 600 associates in Fidelity locations across the United States, Ireland, India, and China.The Enterprise Content Management (ECM) squad of squads operates within the Corporate Administration and Enterprise Capability Technology (CAEC) Tribe in CTG. The ECM mission is to increase knowledge worker capacity, enhance associate experience and improve document management capability across the firm. It supports the Fidelity value proposition through investment and innovation in knowledge management, document management and collaboration solutions.<h4>The Expertise You Have</h4><ul><li>Bachelor’s degree preferred </li><li>8+ years’ experience of developing or administering ECM platforms and document management domain knowledge. </li><li>5+ years of proven administration experience of Enterprise Content such as Documentum, FileNet, Hyland Nuxeo, or other comparable modern content management platforms. </li><li>Ability to serve as a rotational team on-call resource in support of the organization’s service delivery model. </li><li>Ability to perform ECM upgrades and migrations. </li><li>Demonstrable ability to install and configure Documentum components and services efficiently and effectively. </li><li>You can fix and diagnose issues quickly and thoroughly. </li><li>Your ability to build and use shell scripts effectively in the automation of systems tasks. </li><li>Knowledge of cloud solutions for Enterprise Content Management. </li><li>RDMS knowledge is a plus. </li><li>Nuxeo experience or knowledge is a plus. </li><li>Experience in working in an agile environment. </li><li>You are able and willing to work in a highly matrixed environment. </li><li>You have good written and verbal communication skills. </li><li>Apply systems administration methodologies, troubleshooting, standard processes, and trends. </li><li>Analyzing issues and opportunities that help improve ECM solutions and services. </li></ul> <h4>Company Overview</h4>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com(opens in a new tab).Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Principal Administration - Enterprise Content Management

As a Senior Software Engineer, you will play a key role on a Scrum team and within Digital Platforms Technology. You will be encouraged to gain understanding of all the components of our web applications and will work with the members of the squad to deliver outstanding customer experience solutions. The ideal candidate should show ease at making personal connections and have a sense of humor. You will work closely with the Squad Lead, Scrum Master, Developers, Quality Assurance, and Architects to craft, build, test, and deliver the features that make up Fidelity’s Digital experiences. <h4>The Expertise and Skills You Bring</h4><ul><li>Full stack software engineering 6+ years of experience; with a focus in financial services applications is a plus </li><li>BS/BA Degree or equivalent experience preferred </li><li>Robust critical thinking skills coupled with a desire for growth, to learn and to engage with peers in technical and design discussions </li><li>Demonstrated experience in communicating technical needs and capabilities to non-technical team members, product owners, and partners </li><li>Ability to utilize a long-term mentality to help produce scalable, maintainable solutions </li><li>Experience collaborating in a team environment to develop, deploy, and support key applications and features </li><li>A demonstrable understanding of the Agile software development methodology </li><li>Extensive experience decomposing sophisticated business problems into creative, efficient, and scalable solutions </li><li>Knowledge of internet, mobile, and application architecture, as well as current and emerging technologies </li><li>Expertise with server-side/mid-tier languages, frameworks, libraries, and related technologies: Java EE, Apache Tomcat, Spring MVC/Spring Boot, Logback, SLF4j, Maven </li><li>Client-side language, library, and framework proficiency: Angular 11+, JavaScript/TypeScript, Node, NPM, HTML/CSS, RxJS </li><li>Proficiency with enterprise application architecture patterns and orchestration frameworks such as Apache Camel </li><li>Appreciation for and alignment to standard methodologies regarding object-oriented design, coding standards, RESTful service consumption and integration, common design patterns, secure application development, and test coverage </li></ul><h4>Your experience with the following will be a plus:</h4><ul><li>Experience building and deploying applications using DevOps concepts governing SCM, continuous integration, monitoring, and deployment processes and tools such as Jenkins </li><li>Client-side unit testing frameworks and test runners like Jasmine, Karma, and Jest </li><li>Docker containerization and AWS cloud deployment and application management via the AWS console </li><li>AWS certification(s) </li><li>The W3C’s Web Content Accessibility Guidelines and their implementation </li></ul>Company Overview&nbsp;&nbsp; Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.&nbsp; For information about working at Fidelity TalentSource, visit FTSJobs.com.&nbsp;&nbsp; Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a>(opens in a new tab) if you would like to request an accommodation.&nbsp;Information about Fidelity Investments&nbsp;&nbsp; At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.&nbsp;Fidelity Investments and Fidelity TalentSource are equal opportunity employers.&nbsp; &nbsp;<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Full Stack Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.As part of the Financial Reporting Quality Assurance (FRQA) Organization within Corporate Controllership, this role is responsible for enabling and promoting financial integrity across American Express’s systems for the Finance organization.&nbsp;Global Financial Initiatives and Integrity (GFII) team plays a critical role supporting Business and Finance driven initiatives by ensuring the ongoing integrity of the Company’s accounting and financial reporting as required by AEMP 16 (American Express’s internal management policy that defines a consistent standard for control and financial reporting requirements that must be established during any technology change).&nbsp;&nbsp;GFII team is organized under the following key pillars: Global Loyalty &amp; Benefits, Network, &amp; Banking; Global AR, Merchant, &amp; Enterprise Transformation; and Strategy &amp; GFII Program Management Office (PMO).&nbsp;This role, Analyst-Financial Systems, will join one of the pillars in GFII and act as Project Manager and will be responsible to provide analysis and inputs on project initiatives, define Finance requirements, develop user stories, and advise system controls to be in place to ensure financial integrity of accounting and reporting.How will you make an impact in this role?·Ability to influence and communicate with multiple levels and across the team.·Act as Project manager in new business initiatives requiring technology development with financial accounting, reporting, or control impacts·Define end-to-end balancing and controls within financial processes·Create accounting requirements in consultation with Segment and Market Controllership·Perform user acceptance testing of finance requirements·Collaborate with process owners and provide post implementation support·Create project documentation including process, system, and accounting flows·Assist the organization in ensuring compliance to AEMP 16·Assist in process improvement projects·Take initiative to continually develop and learn new processes and methods; quick to adapt to ongoing changes in the enterprise·Support automation of core GFII processesMinimum Qualifications&nbsp;·Bachelor’s degree in Accounting, Finance, Computer Science, Information Systems or similar field·Strong understanding of Finance and/or business systems·Basic understanding of project management and system implementation background is preferred·Strong analytical and problem-solving skills as well as the ability to create impactful relationships with key stakeholders·Strong written and verbal communication skills·Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously·Pro-active and creative approach to solving problems·Being self-motivated, enthusiastic, and able to manage time effectively.·Positive attitude and demonstrated strength as a quick learner·&nbsp; &nbsp;2+ Previous work experience in various Finance disciplines such as Accounting, Financial Reporting, Regulatory Reporting, Management Reporting, Treasury, Tax or Banking is a plusPreferred Qualifications·Preferably has some exposure in defining system development requirements across business and technologies·Preferably has some exposure in defining and validating system development and financial test casesSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Financial Systems Analyst - Global Financial Initiatives and Integrity (GFII)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleThis newly created role of&nbsp; Manager, Enterprise PaymentsProduct Operations&nbsp;is an exciting opportunity to contribute and support critical business operations for the Multi-Rail Payments Network within the Enterprise Payments Center of Excellence (COE). The incumbent will be an integral contributor within a large scale, enterprise-wide program established to redesign our payment execution operating model and accelerate the development of our enterprise payment services.The successful candidate will support or own driving outcomes for critical business operations, governance activities, and effective risk management within &nbsp;Multi-Rail payment products and capabilities. This role is ideal for someone who can manage projects simultaneously, establish collaborative partnerships, understand control requirements whilst immersing themselves in the complexity of the business and its varied interactions with the wider Blue Box.&nbsp;&nbsp; The role requires close collaboration with the local and central product teams, Risk, Compliance and Senior Leaders across all markets.How will you make an impact in this role?The role will report to the Director - Enterprise Payments Product Operations based in the UK and focus on following objectives:&nbsp;<ul><li>Performing quality assurance on documentation of Operational Risk Events (OREs) type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Supporting go to market product strategies to ensure Risks are appropriately assessed and mitigation plans are implemented.</li><li>Manage E2E issues, operational risk events (OREs), and corrective action plans (CAPs) related to payments to ensure efficient and speedy resolution in line with policy and standards.</li><li>Use data analytics to produce reporting and analyse trends in OREs and other control gaps identify potential systemic risks or control weaknesses within BU processes.</li><li>Partner with other Process Assurance teams to build a robust and sustainable control environment for our regulatory compliance processes.&nbsp;</li><li>Drive product oversight by managing all product governance activities including RCSA, PRSAs, TLM, and controls testing.</li><li>Measure, monitor, and report on product metrics including product usage, volumes, customer trends, and overall performance.</li><li>Identify and implement opportunities to streamline workflows, eliminate bottlenecks, and scale product management &amp; development processes.</li><li>Drive New Product Development Charter, including consistent and standard product documentation, approvals and artefacts across all the Multi-Rail payment products and capabilities.</li><li>Drive operational readiness activities for new products, processes, tools, etc. being launched to ensure they are deployed effectively and efficiently from the point of go live.</li></ul>Minimum Qualifications<ul><li>Problem solver and agile decision-maker with solid analytical skills.</li><li>Experience with global non-card payments (ACH, wire, RTP) preferred.</li></ul><ul><li>Understanding of operational risk concepts and programs, , protocol and tools.</li><li>Analytical mindset:&nbsp;Strong analytical and problem-solving skills with a proactive approach to resolving issues and implementing process improvements.</li><li>Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.</li><li>Proven strong project management for delivering results in complex and highly-matrixed organizations.</li><li>Excellent interpersonal and collaboration skills.</li><li>Resilient team player with ability to influence across all levels and to develop relationships with leaders, peers, and control and compliance teams.</li><li>Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences</li><li>Effective time management skills and ability to balance priorities.</li><li>Great sense of humor and can do attitude will be appreciated.</li></ul>Preferred Qualifications<ul><li>Experience or ability and will to learn data extraction, working with data queries on Amex platforms (Cornerstone, Lumi etc.).</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager, Enterprise Payments Product Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Looking for&nbsp;a great opportunity to grow your career with the best?If you have a natural curiosity, solutions oriented, are a strong negotiator and a will to win. Apply to join our Credit and Collections team.Job Description:As a US Credit and Collections colleague, you are more than just a voice on the phone, you are an American Express Brand Ambassador. You are a skilled problem solver who looks to provide outstanding service to our Customers while enabling spend and mitigating risks for American Express. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Minimum Qualifications:<ul><li>Previous customer/fraud servicing, collections or outside agency experience</li></ul><ul><li>The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis</li></ul><ul><li>Display a passion to serve by delivering outstanding service in every interaction with our Customers</li></ul><ul><li>Ability to demonstrate empathy while being assertive in order to achieve the required outcome</li></ul><ul><li>Unquestionable integrity with high business acumen</li></ul><ul><li>Excellent negotiation and influencing skillset</li></ul><ul><li>Analytical and problem-solving skills with strong attention to detail</li></ul><ul><li>Strong interpersonal, communication and listening skills</li></ul><ul><li>Navigate multiple systems and digital tools to service our Customers</li></ul><ul><li>Strong flexibility and able to adapt to change</li></ul><ul><li>Self-motivated and ability to manage time effectively</li></ul>Preferred Qualifications<ul><li>Inbound and Outbound call center servicing experience preferred</li></ul><ul><li>Financial Literacy</li></ul><ul><li>Ability to analyze complex account information and make effective decisions in ambiguous situations</li></ul><ul><li>Demonstrate personal excellence by remaining positive and resilient in difficult situations</li></ul><ul><li>Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express</li></ul><ul><li>Assertiveness to handle difficult conversations</li></ul><ul><li>Self-motivated and ability to manage time effectively</li></ul>Schedule:  Business hours of operations are Monday through Friday from 8:00 a.m. to 12:00aEST. Saturday 8:00am to 6:30pm EST, and Sunday 10:00am to 8:30pm EST. Shift differentials for nights and weekend are provided.Candidates must be flexible as shifts will be provided during the training period.This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.Location: 18850 N 56th St.  Phoenix, AZ 85054 (Desert Ridge)Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.&nbsp;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Account Protection Specialist T4

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Why American Express? There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. American Express is an admired brand, with solutions and service as the perennial attributes clients use to describe us. &nbsp;On occasion, we have the unique opportunity to add new talented Individuals that possess strong customer service experience, relationship building talents and with an excellent aptitude. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours. As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy, puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express customers.If you possess the above experience, skills and share our values of providing remarkable experience for customers and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.What would you do every day as a Customer Care Professional?<ul><li>Service inbound calls while engaging and consulting with our customers and decision makers, learn about their needs and recommend the right American Express products</li><li>Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Services.</li><li>Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and procedures</li><li>Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li></ul>Qualifications<ul><li>Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication</li><li>Proven success in a customer service and sales environment (two years+)</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment</li><li>Experience owning or working in a small business is a plus</li><li>High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available</li></ul>Salary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Care Professional- Future Opportunities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Looking for&nbsp;a great opportunityto growyour career with the best?If you have a natural curiosity, solutions oriented,area strong negotiator and a will to win. Apply to join our Credit and Collections team.Job Description:As a US Credit and Collections colleague, you are more than just a voice on the phone, you are an American Express Brand Ambassador. You are a skilled problem solver who looks to provide outstanding service to ourCustomerswhileenabling spend andmitigating risks for American Express. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Minimum Qualifications:<ul><li>Previous customer/fraud servicing, collections or outside agency experience</li></ul><ul><li>The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis</li></ul><ul><li>Display a passion to serve by delivering outstanding service in every interaction with our Customers</li></ul><ul><li>Ability to demonstrate empathy while being assertive in order to achieve the required outcome</li></ul><ul><li>Unquestionable integrity with high business acumen</li></ul><ul><li>Excellent negotiation and influencing skillset</li></ul><ul><li>Analytical and problem-solving skills with strong attention to detail</li></ul><ul><li>Strong interpersonal, communication and listening skills</li></ul><ul><li>Navigate multiple systems and digital tools to service our Customers</li></ul><ul><li>Strong flexibility and able to adapt to change</li></ul><ul><li>Self-motivated and ability to manage time effectively</li></ul>PreferredQualifications<ul><li>Inbound and Outbound call center servicing experience preferred</li></ul><ul><li>Financial Literacy</li></ul><ul><li>Ability to analyze complex account information and make effective decisions in ambiguous situations</li></ul><ul><li>Demonstrate personal excellence by remaining positive and resilient in difficult situations</li></ul><ul><li>Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express</li></ul><ul><li>Assertiveness to handle difficult conversations</li></ul><ul><li>Self-motivated and ability to manage time effectively</li></ul>Schedule:  Business hours of operations are Monday through Friday from8:00 a.m. to12:00aEST.Saturday 8:00am to 6:30pm EST, and Sunday 10:00am to 8:30pm EST.Shift differentials for nights and weekend are provided.Candidates must be flexible as shifts will be provided during the training period.This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.Location: 18850 N 56th St.  Phoenix, AZ 85054 (Desert Ridge)Salary Range: $20.00 to $33.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.&nbsp;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.&nbsp;How will you make an impact in this role?This role is within the Controllership Organization supporting the American Express (“AXP”) Global Services Group and will report directly to the Global Services Group Controller.&nbsp; Global Services Group (“GSG”) is comprised of key internal and external servicing functions that deliver extraordinary customer care to Card Members, merchants, and commercial clients around the world and is home to various shared services that help to power American Express and our Colleagues including real estate and workplace experiences among many other critical services.This individual will play a critical role in providing transaction and accounting advisory to the GSG Organization and will be the primary Controllership point of contact to the Global Servicing Network (“GSN”), Global Business Travel (“GBT”) and Global Supply Management (“GSM”) businesses and our CFO and Corporate Planning Finance partners. &nbsp;GSG Controllership is a key strategic partner to these organizations by communicating, in real time, the accounting implications of the new accounting standards and providing recommendations or alternatives during the negotiation process to support the businesses in achieving optimal results.&nbsp; The team also plays a critical role in supporting our Finance partners in creating CBAs, developing forecasts, and identifying risks and opportunities. &nbsp;This role will include a high level of visibility across AXP including frequent interaction with Senior Leadership and will provide many opportunities for career advancement.&nbsp;Primary responsibilities will include, but are not limited to:<ul><li>Providing accounting advisory to the Global Services Group on all deal related transactions including inventory accounting, M&amp;A transactions and contractual obligations</li><li>Subject matter expert on the treatment of loan deferral accounting, purchase obligations and embedded derivatives</li><li>Advising Finance partners on accounting impacts of evolving transactions</li><li>Support the monthly and quarterly close processes and provide all required reporting and disclosures to External Reporting Teams</li><li>Ensure compliance and documentation of internal controls and support internal and external audit requests</li><li>Organize global trainings to keep business partners up to date on emerging accounting standards and AXP policies.</li><li>Represent Global Services Group Controllership on internal and cross-functional projects</li><li>Building and maintaining strong relationships with key Business and Finance partners including counterparts within the broader Controllership organization</li></ul>Minimum Qualifications<ul><li>Bachelor’s Degree in Accounting or Finance,&nbsp;</li><li>5+ years of cumulative accounting or finance experience</li><li>Strong ability to interpret accounting guidance per the FASB codification including the ability to form and communicate clear and concise accounting conclusions.&nbsp;</li><li>Ability to work autonomously and drive progress against team goals</li><li>Excellent communication and relationship management skills</li><li>Strong analytical and problem-solving skills</li></ul>Preferred Qualifications<ul><li>CPA / MBA preferred</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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