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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.DescriptionThe Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.Are you passionate about cutting-edge technology and its potential to transform the financial services industry? Join our Research and Development team within CTO. Our team is dedicated to identifying and exploring new technologies, conducting safe experimentation, and discovering use cases that embrace emerging tech. As a member of our team, you'll have the opportunity to collaborate with forward-thinking professionals, drive impactful change within our organization, and shape the future of Amex technology.This position will support defining the cross-functional strategy for harnessing emerging technologies at American Express including Gen AI by supporting the prioritization of use cases throughout the business, solving for imminent questions for our approach to partnerships and being an external voice for developments and implications.This position will act as a strategic partner and advisor in terms of technology, innovation, intellectual property, know-how, organizational technical core competency, R&amp;D strategy, product commercialization, and program execution. This role works closely with strategic product, technology and venture partners to define the needs being addressed in each R&amp;D program and deliver the concepts, capabilities, designs, and plans to meet these needs. This role will also ensure that R&amp;D projects are delivered on time, in budget and that the products meet specifications.On any given day, you might:<ul><li>Define and socialize impactful business strategies around emerging technologies such as Gen AI.</li><li>Gather leadership support for opportunities and lead external partnerships that will drive meaningful results for the company.</li><li>Support strategic leadership committees in the creation and execution of ambitious tech-first strategies.</li><li>Implement performance transparency of pilots and use cases to ensure success and company resources are deployed most effectively.</li><li>Support internal training, socialization and education of emerging tech such as Gen AI that will empower and foster development of new solutions across American Express.</li></ul>Minimum requirements:<ul><li>4+ years of experience in corporate strategy, product development, management consulting or investment banking preferred.</li><li>Exceptional communication and presentation skills with proven ability to message effectively across levels and tailor complex messages to executive audiences.</li><li>Track-record of successfully supporting strategic initiatives, including the development of business cases. </li><li>Consistent track record managing partners and collaborators to reach in consensus.</li><li>Ability to break down complex problems in simple ways and tell a story with data.</li><li>Software application skills – advanced in Excel and Power Point.</li><li>Bachelor's degree or equivalent in Science, Technology, Engineering or another quantitative field required.</li></ul>Also critical to your success:<ul><li>Interest in emerging technologies with adaptability to a fast-paced learning environment.</li><li>A passion for creating a fun, empathetic work environment where impactful, diverse teams can thrive.</li><li>Brings support and positive attributes to a culture that is respectful, supportive, goal oriented, scientific and diverse.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Research and Development Product Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This position is part of the Digital Customer Experience (DCX) team within Travel and Lifestyle Service. DCX is a dynamic part of the TLS organization, focusing on the end-to-end digital customer experience, encompassing the pre-booking, booking and post booking journey across AmexTravel.com, and 15 International Amex Travel websites.How will you make an impact in this role?As an Analyst on the DCX team, you will play a crucial role in analyzing and optimizing our digital customer experience. You will be responsible for managing web analytics, tracking key performance indicators (KPIs), owning tagging requirements, and driving data-informed improvements across our digital platforms.Key Responsibilities:<ul><li>Web Analytics Management:&nbsp;Own the integrity and accuracy of web analytics data. Collaborate with technology engineers and cross-functional teams to ensure effective implementation and maintenance of Adobe Analytics, ensuring precise data collection and reporting.</li><li>Tagging Requirements:&nbsp;Manage and oversee the implementation of tagging requirements across digital properties. Ensure that tags are correctly implemented and that data collected aligns with reporting and analytical needs.</li><li>Performance Tracking:&nbsp;Monitor and analyze key performance indicators (KPIs) related to user behavior, website performance, and marketing effectiveness. Proactively generate and present reports that provide actionable insights and support data-driven decision-making.</li><li>Data Analysis:&nbsp;Conduct in-depth analysis of complex datasets from various sources to identify trends, patterns, and performance anomalies. Translate these insights into strategic recommendations to enhance the digital customer experience.</li><li>A/B Testing and Experimentation:&nbsp;Lead the planning and execution of A/B tests and other experimental approaches to evaluate the impact of new features and optimizations. Use test results to make data-driven decisions and refine strategies for improving user experience.</li></ul>Minimum Qualifications<ul><li>Analytical Expertise:&nbsp;Demonstrated ability to proactively identify and solve complex problems, with a talent for translating data into actionable insights.</li><li>Adobe Analytics Proficiency:&nbsp;Extensive experience with Adobe Analytics, including its implementation, management, and reporting capabilities.</li><li>A/B Testing Experience:&nbsp;Proven experience with A/B testing methodologies and tools such as Optimizely or Maximizer, with a strong track record of leveraging insights to drive improvements.</li><li>Tagging Experience:&nbsp;Experience managing tagging implementations and ensuring that data collection is aligned with analytical and reporting requirements.</li><li>Communication Skills:&nbsp;Excellent verbal and written communication skills, with the ability to clearly convey complex data challenges and solutions to various stakeholders.</li><li>Data-Driven Approach:&nbsp;Expertise in analyzing conversion-focused metrics, customer journey mapping, and understanding the role of marketing channels in driving traffic and conversions.</li><li>Adaptability:&nbsp;A proactive, “can-do” attitude with strong ownership of responsibilities and the ability to thrive in a fast-paced, dynamic environment.</li><li>Passion for Travel:&nbsp;Genuine enthusiasm for travel and a commitment to enhancing the digital customer experience.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst- Travel and Lifestyle Web Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.We are seeking a highly motivated R&amp;D Software Engineer with a passion for innovation to join our Generative AI research team.The ideal candidate will have 2+ years of experience and a strong desire to conduct cutting-edge research, develop novel frameworks, and contribute to scientific publications. Responsibilities:<ul><li>Conduct research in Generative AI and related domains.</li><li>Develop and implement innovative algorithms and frameworks.</li><li>Collaborate with cross-functional teams to integrate research findings into practical applications.</li><li>Contribute to writing and publishing scientific papers.</li><li>Stay up-to-date with the latest advancements in the field</li></ul>Required<ul><li>A BsC in Computer Science or related.</li><li>Proficiency in Python programming</li><li>Experience with machine learning frameworks such as TensorFlow or PyTorch</li><li>Familiarity with version control systems like Git</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and collaboration abilities</li><li>Passion for research and innovation in Generative AI</li></ul>Preferred Skills (Optional): <ul><li>Knowledge of additional ML frameworks like Keras, Scikit-learn, or Hugging Face</li><li>Familiarity with cloud platforms such as AWS or GCP</li><li>Experience with data visualization libraries like Matplotlib or Seaborn</li><li>If you are an enthusiastic Software Engineer eager to make a significant impact in the field of Generative AI, we encourage you to apply for this exciting opportunity.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Research and Development Software Engineer - Generative AI

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing Analytics &amp; Investment Services team (MA&amp;IS) delivers data-driven decision making, analytics &amp; business planning to drive profitable growth through personalization strategy and optimized investment decisions.Director, Partner Analytics &amp; Cross-Channel attribution as part of Marketing Analytics &amp; Investment Services team will be responsible for driving profitable acquisition growth through innovative targeting solutions, strong test and learn approach and robust measurement for partner channels. The incumbent will lead personalization &amp; attribution strategy, and work in partnership with stakeholders across the enterprise, to further acquisition use cases that deliver value to the business, with superior customer experience.This role is uniquely positioned to leverage a variety of skills including strategy, digital marketing, data insights, testing, and partner collaboration. Building and leveraging strong relationships across Marketing, EDDS, Product, Analytics, Finance, and other teams is essential. The ideal candidate is a results-oriented individual who has demonstrated sound leadership skills, analytical thinking, and the ability to learn new things quickly given dynamic digital landscape.Key Responsibilities:&nbsp;<ul><li>Drive expertise in Audience segmentation and Custom targeting leveraging Amex &amp; Partner data assets.</li><li>Optimize performance, drive efficient growth through developing personalized acquisition incentive and optimal attribution strategy for various prospect segments.</li><li>Develop and foster cross functional relationships with partners across American Express to ensure project prioritization and implementation.</li><li>Drive best in class customer experience, along with maximizing value from acquisitions.</li><li>Analyzing performance of current initiatives, share findings and solutions.</li><li>Stay current on digital landscape changes and competitive trends.</li><li>Manage a team of highly motivated individuals responsible for targeting consumers through partner channel.</li><li>Work in a dynamic, fast changing environment, with attention to detail and effective communication skills.</li></ul>Qualifications:<ul><li>Strong ability to drive results; self-starter.</li><li>Expertise in application of analytics (applied statistics/quantitative methods) for solving business problems. Hands-on experience with digital data and web analytics is a plus.</li><li>Ability to multi-task, operate effectively under changing conditions and prioritize initiatives based on business objectives.</li><li>Excellent collaborator with ability to effectively lead and drive.</li><li>Strong people leader – proven track record of developing strong talent &amp; building diverse teams. &nbsp;</li><li>MBA or equivalent degree in economics, statistics, finance, mathematics, etc. preferred.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. &nbsp;

Director, Partner Analytics & Cross-Channel Attribution

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Reporting and Analytics team is to establish the Operational Risk and Controls strategy for US Consumer Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.US Consumer Services is looking for a Senior Manager of Reporting and Analytics focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Manager, US Consumer Services Reporting and Analytics will:<ul><li>Oversee execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.</li><li>Oversee tracking of issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly</li><li>Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU</li><li>Manage specific risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums</li><li>Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication</li><li>Support the internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU</li><li>Lead implementation of key areas training initiatives that align with Operational Risk Management</li><li>Manage processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul><h4>Required Qualifications: &nbsp;</h4><ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Excellent project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul><h4>Preferred Qualifications:&nbsp; </h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: <ul><li>Translating operational risk strategy and programs into performance trends and themes</li><li>Developing compelling reporting materials and insights regarding risk management performance and adherence to guidelines and standards</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Performing or supporting an audit or review of operational processes, risks, and controls</li><li>Advanced PowerPoint and Excel skills, including extensive formula and pivot table creation&nbsp;</li></ul></li></ul><ul><li>Experience in financial services industry</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Control Management Reporting & Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments.&nbsp;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.&nbsp;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.The Senior Manager of Enterprise Data Analytics will assist the Director in executing analytics and developing comprehensive reporting across Lines of Business (LOBs) to enable a holistic view across the Enterprise for trends and emerging themes. This role will focus on gathering, analyzing, and preparing data to produce and aggregate 1st Line of Defense (1LoD) risk reports. The Senior Manager will ensure the quality and consistency of these reports while providing actionable insights for risk management.Responsibilities Include:<ul><li>Assist the Director in performing analytics and developing reporting across LOBs to provide a holistic view across the Enterprise for trends and emerging themes.</li><li>Gather, analyze, and report data across 1LoD, overseeing the production and aggregation of 1LoD risk reports, including testing and monitoring results.</li><li>Support the coordination of aggregate 1LoD reporting to the ORMC, ERMC, Board of Directors, and Senior Management on Operational Risk (OR) topics, ensuring alignment with the VP’s responsibility for developing enterprise-wide reporting frameworks.</li><li>Monitor KRIs and other related metrics and develop/provide reporting and analytics to inform an overall view of 1LoD risks and trends.</li><li>Ensure quality reporting tools are utilized; define key terms and reports to inform a consistent approach across Business Units (BUs).</li><li>Aggregate and QC reporting across all sources (i.e., single source of truth) for 1LoD risk/control reporting and analytics.</li></ul>Desired Qualifications:<ul><li>Bachelor’s Degree in Finance, Business, Risk Management, Data Analytics, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>4+ years of experience in data analytics, reporting, and risk management within a financial services context.</li><li>Extensive experience with data analysis tools and platforms.</li><li>Strong communication and collaboration skills within a matrix organization, including working with client-facing businesses, Global Risk &amp; Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit.</li><li>Proven ability to identify mission-critical areas in an internal controls framework and prioritize work accordingly.</li><li>Experience in supporting transformation and change initiatives within an organization.</li><li>Experience working with or leading a team, both locally and internationally.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Enterprise Data Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our dedication to drive the Company’s goals of growth and progress by crafting a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and is responsible for risk ownership throughout business units, products, and processes.The objective of the Operational Risk Management (ORM) Process Risk Reduction team is to address identified systemic operational risks, to ensure the integrity and efficiency of business processes, and maintain the alignment of risk reduction efforts through well-executed risk mitigation and remediations activities.Operational Risk Management (ORM) is looking for a Vice President of Process Risk Reduction to lead a diverse team of high-performing professionals focused on identifying emerging risks, performing analytics and reporting and ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The VP, Emerging Risks, Analytics &amp; Process Risk Reduction will:<ul><li>Identify emerging risks by scanning the external and internal environment to identify new and evolving risks that could impact the enterprise’s operations</li><li>Lead the development and use of sophisticated risk analytics models and tools to predict and quantify operational risks; supervise risk trends using analytics and data sources to track trends and assess potential impacts to the organization </li><li>Develop and monitor key risk indicators (KRIs), key performance indicators (KPIs) and operational risk metrics to assess risk exposure </li><li>Provide forward looking insights and strategic recommendations based on analytics to prepare the bank for long-term risk scenarios </li><li>Collaborate with other business units to develop and implement control measures to mitigate identified risks, ensuring a proactive rather than reactive approach </li><li>Identify systemic operational risks and prioritize them based on their potential impact on the enterprise</li><li>Establish enterprise priorities for proactive risk reduction; manage and allocate a central pool of resources effectively to target interventions in high-risk areas identified within the BU</li><li>Regularly monitor the execution of controls within business processes and conduct reviews of the control inventory to ensure they are effective and aligned with risk appetite</li><li>Communicate progress and effectiveness of risk reduction initiatives to senior management and ensure alignment with the enterprise risk framework</li><li>Stay connected with external experts and industry forums to keep up with best practices and peer developments and stay updated on emerging regulatory changes</li></ul>Qualifications<ul><li>Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and has a deep understanding of operational risk frameworks and regulatory requirements for larger financial institutions </li><li>Experience in a G-SIB or large financial institution preferred due to unique regulatory, operational and financial risks such institutions face </li><li>Leadership in analytics and risk quantification – demonstrated expertise in leading teams that utilize advanced analytics, statistical models and data-driven techniques to measure and assess risk </li><li>Strong understanding of the financial sector’s regulatory environment (e.g., Basel III, Dodd-Frank, BCBS principles) and its implications for operational risk management </li><li>Understanding of global risks including international markets, geopolitical risks and global macroeconomic trends </li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li><li>Excellent communication and interpersonal skills, with an ability to interact and acquire buy-in from senior BU/tech counterparts</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Emerging Risks, Analytics & Process Risk Reduction - Operational Risk

<h2>Company Description</h2>Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.<h2>Job Description</h2>We have an exciting opportunity available for a Consumer Insights Manager supporting our international marketing team.&nbsp; Responsibilities include: strategic leadership and vendor relationship management for primary brand-level research initiatives, both proprietary and through syndicated/trade partners; development of target audiences and fan segmentation for major INTL markets consistent with the brand’s voice of the customer strategy; identification of insights that drive overall brand communication, new product development and product positioning; supporting our new market entry initiatives though pre-market assessment research; and consolidating key insights/trends to share with our franchisees and field teams on a regular basis.&nbsp;Key Accountabilities Include:Consumer Research and Insights<ul><li>Proactively identify and champion consumer insights that will grow the business, using strong thought leadership skills.</li><li>Collaborate with cross-functional teams to identify strategic questions for the business that can be solved through research and champion the effectiveness of utilizing data, analytics, and insights to shape business and marketing plans.</li><li>Build the annual research plan and budget based upon an analytical review of historical consumer data and custom research, along with the strategic direction for the brand, menu and consumer.</li><li>Utilize syndicated and custom research to provide organization leadership with an understanding of marketplace risks and opportunities.&nbsp;</li><li>Manage research vendors to ensure support of research goals, getting the greatest possible value from research investment.</li><li>Effectively present insights and recommendations to marketing teams, executives, and franchise committees.</li><li>Manage and elevate our Brand Health trackers in key markets around the world.</li></ul>Voice of Consumer<ul><li>Lead &amp; incubate brand-level research projects. Directly engage with key leaders across the organization to advance strategic plans, key projects, or other critical items.</li><li>Develop, evolve and communicate the consumer journey map and consumer touchpoints. Prioritize the most critical drivers in our customer experience. Provide recommendations, present, and influence relevant stakeholders to address gaps and opportunities in the customer experience.</li><li>Utilizing data and research, define key targeted consumer segments and personas. Connect and share learnings within the organization and participate in developing into go-to-market strategies for the brand.</li><li>Contribute as a strategic leader in key business meetings and process as voice of consumer and help enable consumer-first decision making.</li><li>Establish digital acquisition and CEM best practices in order to leverage our customer data to drive 1:1 marketing and loyalty/retention.</li></ul>New Market Entry<ul><li>Support our new market entry initiatives by fielding pre-market assessments to gauge overall interest/appeal of our concept and to identify opportunities to optimize.</li><li>Onboard new markets as well as emerging markets to ensure the appropriate level of brand/consumer understand in their respective market.</li><li>Work in partnership with marketing, franchisees, and field teams to develop strategies that drive top and bottom funnel improvements.</li></ul>Calendar Support<ul><li>Lead the upstream stages of our product development process to identify consumer, flavor, and menu trends that will help to define future menu concepts.&nbsp;</li><li>Manage the validation of product concepts as well as fully developed products to ensure overall appeal and market potential.&nbsp;</li><li>Work closely with the marketing team to inform brand/promotion briefs, providing rich insight and product benefits to drive our go-to-market communication plans.</li><li>Support the marketing team in the overall brand positioning to ensure that we are remaining relevant and true to our core brand attributes across international markets.&nbsp;</li></ul><h2>Qualifications</h2>Education/Experience<ul><li>B.A. or B.S. Degree in Marketing Research or Marketing or Social Sciences, or equivalent combination of education and work experience.</li><li>Master’s degree a plus.</li><li>5+ years relevant business experience. Strong background in marketing research, particularly customer research. Experience in general marketing (product marketing, brand marketing, calendar planning) and/or competitive intelligence a plus.</li><li>Proven familiarity and experience in effective data management &amp; analysis, independent management of custom research studies, ability to independently derive impactful insights out of data, demonstrated experience with custom research design, strong ability to interact with impact with varying levels of marketing organization.</li><li>Experience effectively collaborating with a team of marketing, analytics and/or customer support professionals.</li><li>Experience in either food, retail or restaurant category preferred.</li><li>Experience working within a franchisor organization, preferably a QSR brand.</li></ul>Skills<ul><li>Ability to work with marketing project teams and marketing leadership to identify business issues and provide relevant insights to impact calendar development and assessment.</li><li>Able to translate information across multiple studies and sources into actionable business direction.</li><li>Provides clear point of view based on available information.&nbsp;</li><li>Communicates insights in a manner that provides clear direction.&nbsp;</li><li>Influences by building upon past learning applied to current problem to guide management perspective.&nbsp;</li><li>Integrates and translates learning across multiple projects.</li><li>Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.</li><li>Strong communication skills, with the ability to articulate marketing concepts to a variety of audiences.</li><li>Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.</li><li>Well organized with a high attention to detail and accuracy.</li><li>Ability to provide excellent customer service to both internal and external clients.</li></ul><h2>Additional Information</h2>All your information will be kept confidential according to EEO guidelines.&nbsp;Our Commitment to Diversity, Equity and InclusionWe are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.&nbsp; We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.

Consumer Insights Manager (Market Intelligence)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.&nbsp;The Manager, Loyalty &amp; Membership Marketing Analytics position is in the US Consumer Services Marketing Analytics team and will be responsible for leading the charter on Loyalty &amp; Membership analytics to expand and deepen our relationship with customers. At&nbsp;Manager level, the colleague will not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.The Manager will be responsible for effectively connecting &amp; merchandising the dots across the flywheel to enable membership to be our competitive advantage and drive incremental revenue for USC business. The role will focus on using Membership as an asset to drive consideration, shape core business strategy to identify who we target with which elements of membership and lead thinking to create a connected experience across the flywheel.Responsibilities:<ul><li>Develop strong relationship with internal marketing partners to understand and help frame key business problems.</li><li>Liaison across different partners within business, marketing, product, finance, risk management and data science teams for driving intelligence on revenue generating actions by audience types.</li><li>Power in-depth strategic analysis and decision making on the back of thorough data analytics on customer behaviors across the flywheel to create actionable recommendations. Write and present fact-based presentations to key partners.</li><li>Identify opportunities for Membership &amp; Loyalty marketing in collaboration with partners across the BlueBox.</li><li>Drive insights on our US Premium Base and benefit usage in order to help inform ways to deepen customer engagement across multiple touch points.</li></ul>Qualifications:&nbsp;<ul><li>Analytical and problem-solving experience, with the ability to break-down a complex problem into components and coach others on how to apply the relevant quantitative analysis to answer the business question.</li><li>Knowledge of the US Consumer AMEX consumer portfolios and a firm understanding their revenue and expense drivers</li><li>Proven ability to work well across multi-functional teams, influence and create meaningful relationships with partners as a trusted advisor.</li><li>Strong communications skills with an ability to influence through written and oral means and demonstrated ability to craft an analytical story for Senior Level audiences.</li><li>Prior experience on US consumer data and ability to query extremely large and complex datasets using big data programming languages (e.g., Python, Hive, Scala) is preferred.</li><li>Knowledge of experimental test design and ability to inform business strategy based on statistical findings.</li><li>Strong knowledge of advance machine learning techniques and data driven solutions to business challenges</li><li>2+ years of work experience demonstrating analytics and data science to drive business results</li><li>Advanced degree or equivalent experience in a statistics/business/economics/decision science related field, preferred</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Membership & Loyalty, Marketing Analytics

ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. &nbsp;Join our pioneering team and launch your career to new heights!NEUTRONNeutron is a medium lift launch vehicle capable of delivering the mega constellations of tomorrow, high assurance payloads, and human spaceflight. As a highly reusable launch platform, Neutron will deliver a highly cost-effective and reliable launch solution leveraging Rocket Lab’s proven execution history with the Electron program. If you’re interested in joining a high performing team, pushing the boundaries with a clean sheet development of re-usable liquid launch vehicle, this is your opportunity!MATERIALS LAB TECHNICIAN IIBased onsite at Rocket Lab's Engine Development Center in Long Beach, California the Materials Lab Technician II is responsible for supporting the development of various Additive Manufacturing and Composite materials development. This role will support all Additive and Composites processes involved with the Neutron vehicle and Archimedes engines. You will support the Manager of Additive Manufacturing and Production Additive Manufacturing organization, with deliverables required for internal leadership, board of directors, and investors.WHAT YOU'LL GET TO DO:<ul><li>Prepares/tests/evaluates/certifies all metallurgical tests required per internal production, customer and/or specification requirements.</li><li>Operate testing equipment such as (but not limited to) Instron tensile frames at cryogenic and elevated temperatures, metallography testing (grind, polish, mount, microscopy), XRF analysis, SEM analysis, and hardness testing.</li><li>Checks test samples for dimensions using precision measuring equipment such as gages, calipers, scales, micrometers.</li><li>Monitors all work to ensure quality standards are maintained and adhered to all specifications and requirements.</li><li>Interfaces with engineering to coordinate testing and test results.</li><li>Maintains lab database with complete lab test results and accuracy.</li><li>Maintains a clean work environment (including assigned storage and cleaning duties) in full compliance with company standards, customer and government regulations.</li><li>Participate and support the internal &amp; external audits and support metallurgical audits.</li><li>Ensures the company's commitment to maintain a safe workplace and to protect the environment through the establishment and support of Company policy and adherence to various government regulations.</li><li>Performs other duties, tasks and responsibilities as assigned.</li><li>Program/run lab heat treat oven for test coupons and some production parts.</li><li>necessary.</li></ul>YOU’LL BRING THESE QUALIFICATIONS: <ul><li>High School Diploma or GED Equivalent.</li><li>5+ years of metallurgical lab experience or related functions</li><li>Demonstrated familiarity with drawings, testing specifications, hand tools, bandsaw, cutoff machine, etc.</li><li>Working knowledge of alloys, e.g., Ni, Cu, and Ti alloys.</li><li>Experience testing carbon composite materials.</li></ul>THESE QUALIFICATIONS WOULD BE NICE TO HAVE: <ul><li>Experience with Tensile Testing of Metallic / Composite Material</li><li>Experience with test coupons preparation including cutting, mounting, polishing, and etching.</li><li>Experience with Macro and Micro Hardness Testing</li><li>Experience with Optical Microscopy</li><li>Experience with Round Robin Test</li><li>Demonstrated knowledge of quality control, customer and NADCAP requirements.</li><li>Demonstrated interpersonal, organizational, and verbal/written communication skills.</li></ul>ADDITIONAL REQUIREMENTS:<ul><li>Standing for long periods of time, climbing up and down ladders, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position&nbsp;</li><li>Able to lift up to 25lbs. unassisted&nbsp;</li><li>Must be able to climb ladders and be comfortable working in tight spaces.&nbsp;</li><li>Must be able to move repetitively, bend or twist, and use hands to handle, control, or feel objects, tools or controls.&nbsp;</li><li>Must be able to walk or stand for extended periods – 8 hours min &nbsp;</li></ul>Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one component of our total rewards package at Rocket Lab.&nbsp; Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO &amp; a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: Discounted employee stock purchase program, subsidized EV charging stations, onsite gym, food and drinks, childcare concierge, and other discounts. Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.Base Pay Range (CA Only)$25—$35 USDWHAT TO EXPECT&nbsp;We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.&nbsp;&nbsp;&nbsp;Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.&nbsp; These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.&nbsp;Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.&nbsp; For more information on these Regulations, click here&nbsp;ITAR Regulations.

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