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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Salesforce Developer to work in Smithfield, RI!The RoleAre you a customer obsessed professional looking for an opportunity to work across Sales and Service organizations to translate the vision of our business partners into solutions on the Salesforce CRM platform? Are you ready to make the leap to working in a new way that help teams develop great customer and associate experiences? If yes, come join Platform squad which is a critical part of the Salesforce CRM cohort within the Associate Digital Experience Product Area (Personal Investing) and tasked with building and maintaining secure and reliable CRM platform that foster innovation and enable partner teams in building capabilities that provides delightful experience to our clients and associates.The Expertise and Skills You Bring<ul><li>Bachelor’s in computer science or related major with 5+ years of CRM development experience </li><li>Certified Salesforce Administrator and/or Certified Salesforce Developer </li><li>Demonstrated experience of full Software Development Life Cycle, DevOps, and Continuous Integration/Continuous Deployment. </li><li>Advanced skills using Continuous Integration/ Continuous Deployment (CI/CD) tools – Flosum, Jenkins, uDeploy </li><li>Experienced Release Manager, with proven ability to work with multiple teams in a high velocity release environment. </li><li>Experience with Salesforce APIs, Apex Triggers, Classes, Batch Apex, Callouts, SOQL, Workflow Rules, Process Builder, Flow Builder, Platform events, Permission Sets, Profiles, Dynamic Forms </li><li>Experience creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Web Component features. </li><li>Hands on experience with one or more observability tools (Splunk, Datadog) </li><li>Have a working knowledge of databases/replication, Oracle and Snowflake </li><li>Ability to navigate complex relationship databases and data warehouses </li><li>Experience in Big Data migration, with data profiling, data cleansing, data validation, and the ongoing data quality assurance processes </li><li>Automating script creation for mass updates/inserts </li><li>Coding/Scripting experience with SQL, SOQL, APEX, CSS, HTML, XML </li><li>Production support experience with financial systems a plus </li><li>Hands on experience with one or more observability tools (Splunk, Datadog) </li><li>Experience in using efficient methodologies (e.g. Agile) and driving development platforms </li><li>Proven experience in bridging the needs and pace across business and IT teams. </li><li>You own the outcome by taking personal accountability for delivering strong results. </li><li>Excellent facilitation, influencing and negotiation skills. </li><li>Excellent communication skills, both through written and verbal channels. </li></ul><h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Senior Salesforce Developer

Data Modeler The Role The Data Modeler works closely with business and technical teams to drive the creation of scalable, flexible, well governed, and detailed data design solutions. They drive adoption of enterprise and industry standard modeling methodologies. They partner with project teams to deliver practical &amp; resilient data model designs that meet current business needs and are capable of easily adapting to new needs in the future. The Expertise and Skills You Bring Requirements and Analysis<ul><li>Engage with business and technology partners to understand the business requirements, analyze the data gaps, and recommend appropriate solutions. </li><li>Assess objectives, use cases, data requirements and specifications documents created by other analysts. </li><li>Analyze and resolve major data issues that arise during the course of projects or in production environments. </li></ul>Data Design<ul><li>Define conceptual and logical data models, with strong definitions, to capture organizational data needs across multiple subject areas. </li><li>Build physical design for various types of systems such as operational systems, data warehouses, data lakes and others. </li><li>Actively perform dedicated and targeted data analysis to identify risks for management. Strong coordination with key business partners will be required to obtain data sets and confirm results of the analysis. </li><li>Document database solutions and present solutions to product partners, project teams, Data Engineering team and architecture review boards. </li><li>Passionate about technology and delivering solutions in integrated data environments. Current on event driven processing, and Data API developments. </li><li>Lead and facilitate work sessions with business functions and projects to define requirements, business term definitions and logical data models </li><li>Map Technical terms to Business terms in data catalog tool. </li></ul>Technical Leadership<ul><li>Provide strategy, data modeling with accountability on work initiative engagements and timeline. Align and ensure consistency to enterprise standards on technology, tools, and procedures. </li><li>Knowledge of and experience with tools, techniques and processes for complex data gathering, analysis and reporting on data for large organizations. </li><li>Find opportunities to use enterprise data models for new projects to minimize work and data duplication </li><li>Strong interest in playing a technical data steward role and partnering across our business to understand and document our data, appropriate data usages and helping Asset Mgmt. derive the maximum value from its data. </li></ul>Qualifications Education and Experience (dependent on level)<ul><li>A Bachelor’s or Master's degree in Computer Science, Information Technology, or equivalent experience </li><li>10+ years’ experience with data design, analysis, and development. Development experience weighted towards PL/SQL and ETL tools. </li><li>Demonstrated experience in the following areas : Database Management Systems, Data API design and implementation, PL/SQL, warehouses, data modeling and data profiling. </li></ul>Skills and Knowledge <ul><li>Demonstrable experience with SAP Power Designer or similar data modeling tool required. </li><li>Advanced analytical and problem solving skills. </li><li>Advanced understanding of the database development process including analysis, design, coding, testing, problem resolution and planning, and full competency in all relevant coding environments, languages, tools, and platforms </li><li>Outstanding interpersonal skills and strong verbal and written skills to effectively communicate with technical and non-technical associates in the company </li><li>Proven interpersonal skills, including the ability to work across the organization and interact/influence/negotiate optimally at all levels of management and peers. </li><li>Experience in working in data management / governance with an understanding on how data is ingested, stored, and maintained. </li><li>Understanding of principles and standard methodologies around Data Architecture </li><li>Ability to prioritize data analysis initiatives based on business criticality. </li><li>Experience in the financial services industry area a plus </li><li>Knowledge in cryptocurrency area a plus. </li></ul>The Team Asset Management Technology is seeking a Principal level candidate in the data analysis and data modeling organization. The successful candidate will be responsible for leading data modeling and analysis across different projects with diverse scope and complex business and technical requirements in a highly integrated data environment. This role requires working autonomously and under consultative direction for achieving organizational strategic data goals. This is a key role in leading the development of high-quality data model, working as part of a team that helps to deliver data as a key asset for the enterprise. You must be comfortable working in a fast paced and highly ambiguous agile environment where there is a focus on timely delivery of data analysis, data models and other data artifacts.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Data Modeler

<h4>Project Learning Manager</h4>We are currently sourcing for an Implementation Leader to work in Merrimack, NH, Smithfield, RI, or Westlake, TX!<h4>The Role</h4>The PI Home Office Learning team is seeking a highly motivated individual with a passion for learning, talent and people that can use their implementation skills to engage in learning initiatives and deploy programmatic solutions.As a PI Home Office Learning Implementation Lead you will be responsible for running the ongoing execution of multiple sophisticated learning programs for multiple roles, the implementation of new multifaceted learning experiences, LMS, NovoEd, Degreed and Fuel50 administration and reporting, and applying agile techniques to innovate and continuously improve implementation processes.<h4>The Expertise You Have</h4><ul><li>Bachelor’s degree </li><li>Validated experience coordinating sophisticated programs, events, and projects </li><li>Demonstrated ability with a learning management system (LMS) </li><li>Experienced knowledge and understanding of our learning platforms and their capabilities to support the associate learning experience – NovoEd, Degreed, BrightSpace, Fuel50, SumTotal </li><li>Ability to establish rapport with senior leaders, managers, and associates </li><li>Ability to navigate multiple software platforms and systems </li><li>Outstanding organizational skills when balancing multiple tasks simultaneously </li></ul><h4>The Skills You Bring</h4><ul><li>Ability to understand agile business strategies and translate them into substantial and compelling learning solutions that are forward thinking and growth oriented. </li><li>Solid understanding of adult learning principles and instructional design with successful application in innovative learning experiences </li><li>Track record of influencing and building credibility with HR Business Partners and Business Leaders, including senior and executive business leaders. </li><li>Demonstrate strategic and critical thinking capabilities and be able to translate those strategies and ideas into significant actions and implement them optimally. </li><li>Ability to plan, coordinate, prioritize, and efficiently lead multiple sophisticated projects concurrently within a fast-paced environment </li><li>Excellent presentation, speaking and, communication (verbal and written) skills; ability to communicate and influence across the organization. </li></ul><h4>The Value You Deliver</h4><ul><li>Provide administrative support and accountability including daily administration, reporting, employee inquiries/education on the LMS, and collaborating with internal customers </li><li>Collaborate and strategize with Home Office Learning team to lead implementation plans. Responsible for program scheduling, implementation, registration, and technology. </li><li>Lead ongoing implementation of new hire, tenured, and event-triggered training courses while balancing the support of net new builds and squad needs </li><li>Building learning structures, set up audiences and make learning assignments, set notification templates, and generate sophisticated reporting through the LMS </li><li>Resolve Service NOW incidents and provide technical troubleshooting and assistance to platform users in navigating and completing training, raising system issues as applicable </li><li>Pull and manipulate data from the LMS to create periodic reporting using Excel – completion, course feedback </li><li>Maintain relations with business partners including operations, staffing, learning delivery, performance consultants, technology team and facilities </li><li>Coordinate vendor logistics (for class materials, training facilities, vendor facilitator access, vendor completion reporting, vendor surveys, vendor guidelines, catering, contingency strategy for inclement weather, etc.) </li><li>Handle class participant communications, including the training invitation, registration (create classes in the LMS and register associates) and pre-work/ post-work materials </li></ul><h4>Dynamic Working</h4>At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.<h4>Company Overview</h4>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Project Implementation Specialist

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex.&nbsp;The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.American Express is looking for an entrepreneurial and creative Full Stack Web Developer to join our energetic team of high performers in this fast-paced Fortune 100 company that delivers world-class card member experiences. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.The Fullstack engineer, American Express Web Engineering will be an individual contributor who may ensure optimal design/architecture of the web components that power our digital experiences which are crucial for our customers as we strive to be essential to their everyday lives. Continuing to drive innovation and delivery in digital channels is a key part of the strategy for continuing to delight customers.&nbsp;Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.Responsibilities<ul><li>Serving as a core member of an agile team that leads user story analysis and elaboration, designs and develops software applications</li><li>Responsible for the applications architecture, work/coordinate with other team’s architect, engineers and vendors as necessary</li><li>Writing code and unit tests, automation, and conducting code reviews and testing</li><li>Identifying exciting opportunities for adopting new technologies to solve existing needs and predicting future challenges</li><li>Performing ongoing refactoring of code, utilizing visualization and other techniques to fast track concepts, and delivering continuous improvement</li><li>Working with product managers to prioritize features in the product backlog and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues</li><li>Manage your own time, and work well both independently and as part of a team</li><li>Quickly generate and updating proof of concepts for testing and team feedback</li><li>Embrace emerging standards while promoting best practices</li></ul>Qualifications<ul><li>BS or MS degree in computer science, computer engineering (preferred)</li><li>Java, Web development work experience</li><li>Demonstrated experience in Agile development, application design, software development, and testing</li><li>5+ year working experience with Java and java based frameworks like Spring.&nbsp;</li><li>5+ year working experience with JavaScript Frameworks such as REACT/Redux, HTML5, CSS3</li><li>5+ years of experience with building RESTful APIs</li><li>3+ years of experience with reactive programming using frameworks like spring reactive, vert.x etc are a plus.</li><li>Expertise to create and manage high volume, scalable and distributed&nbsp;omni-channel customer centric applications&nbsp;</li><li>Expertise in objected oriented analysis and design across a variety of platforms</li><li>Thorough understanding of JSON, Web Service technologies, and data structure fundamentals</li><li>Experience with adaptive and responsive development techniques</li><li>Aptitude for learning and applying programming concepts</li><li>Ability to effectively communicate with internal and external business partners</li><li>Experience with Kotlin programming language is a plus</li><li>Experience with a broad range of software languages and payments technologies is a plus.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Senior Full Stack Engineer - Java, React - Web Engineering

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.In this role, you will be a key member of a team that provides direct technology support to the senior executives at American Express. This position requires someone with strong interpersonal skills and a high level of expertise across multiple disciplines. Attention to detail and the ability to communicate clearly and concisely are critical components for success in this role. You will work closely and develop relationships with both internal and external partners to reduce impact on our client base, mitigate issues quickly and provide for the best Meetings and Event experience possible.&nbsp;&nbsp;<ul><li>Provide the highest-level white glove onsite support to senior leadership in the Meetings and Event space along with other team initiatives.&nbsp;&nbsp;</li><li>Based onsite in our Downtown, New York City Headquarters.&nbsp;&nbsp;</li><li>Oversee our Executive Meetings and Events program&nbsp;globally</li><li>Manage daily operations of the Executive Meetings and Events team</li><li>Work closely with senior leadership and their teams to obtain requirements, plan and schedule events and ensure delivery of high-profile meetings and events.&nbsp;</li><li>Partner with internal teams to test and validate both hardware and software-based audio/visual meeting solutions.</li><li>Occasional travel for offsite meetings and events.</li><li>Key contributor in the development, deployment, monitoring, maintenance and upgrade of AV systems and AV equipped meeting spaces.</li><li>Act as a SME and lead to troubleshoot audio visual software and hardware issues</li><li>Adhere to all SLA’s and KPI’s.&nbsp;</li><li>Create, follow, and improve procedure documents&nbsp;</li><li>Provide training to enhance digital literacy of our clients and our team members.</li><li>Lead and participate in enterprise level projects/initiatives&nbsp;</li><li>Research technologies and recommend solutions as needed&nbsp;</li><li>Work independently while simultaneously being a collaborative team member striving for team success.&nbsp;</li></ul>Minimum Qualifications<ul><li>Strong customer service, organizational and communication skills</li><li>Experience in leading and running large scale projects</li><li>Ability to communicate and to interact effectively with colleagues &nbsp;</li><li>Ability to work and adapt in a dynamic environment and recognize and action priority issues</li><li>Ability to develop and perform training</li><li>Self-starter with the ability to effectively work with minimal supervision&nbsp;</li><li>Must be self-motivated and willing to learn&nbsp;</li><li>Ability to manage multiple requests effectively&nbsp;</li><li>Ability to leverage and interpret technical manuals and white papers</li><li>An active interest and passion for technology</li><li>Ability to work both independently and as part of a group</li><li>Experience with creating standards and documentation&nbsp;</li></ul>Technical Qualifications<ul><li>5+ years' experience as part of an Executive Support organization of a fortune 500 company.</li><li>Direct experience providing high touch, high-profile video meetings using hardware and software such as Cisco Room Kits, Cisco WebEx, Zoom, MS Teams, Crestron, QSys and BiAmp.&nbsp;</li><li>Strong understanding of implementing and supporting AV technology</li><li>Direct experience leading &amp; supporting Board Meetings &amp; Executive Offsites&nbsp;</li><li>Outstanding troubleshooting skills </li></ul>Preferred Qualifications<ul><li>ITIL Foundations is a plus</li><li>A/V Certifications are plus</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Service Delivery Manager - Meeting & Events

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.Finance Data Science &amp; Analytics team’s focus is to build predictive models grounded in data and leverage Machine Learning techniques to add stability and predictability to the AXP P&amp;L. FDS team’s goal is to help the organization make fact-based and scientifically developed decisions around risk and opportunities.Responsibilities:<ul><li>Lead the design, planning, and execution of machine learning projects, ensuring alignment with the company’s strategic goals and objectives.</li><li>Innovate with a focus on developing newer and better revenue models using big data and machine learning solutions.</li><li>Design, develop, and deploy machine learning models to predict spending and lending patterns, delivering value to finance colleagues and business partners.</li><li>Leverage causal inference framework to determine drivers and their contribution in revenue growth</li><li>Utilize advanced data analysis and visualization techniques to explain model outputs and extract insights that support decision-making processes.</li><li>Collaborate with key stakeholders, including senior management, partners, and the model validation group, to drive the success of machine learning projects.</li><li>Lead model documentation efforts and partner with the model validation team to ensure compliance with regulatory guidelines.</li></ul>Minimum Qualifications:<ul><li>Minimum of 3+ years of experience in data science or machine learning, with a focus on developing and deploying machine learning models.</li><li>BS/MS or PhD in a quantitative field (Computer Science, Statistics, Mathematics, Physics, Chemistry, Operations Research, etc.) with hands-on experience leveraging sophisticated analytical and machine learning techniques.</li><li>Expertise in an analytical language (Python, R, or the equivalent), and experience with databases (Hive, SQL, or the equivalent) is required.</li><li>Demonstrated ability to frame business problems into mathematical programming problems, leverage external thinking and tools (from academia and/or other industries) to engineer a solution and deliver business insights.</li><li>Ability to work effectively in a team environment.</li><li>Independent thinker who is organized, has great attention to detail, and can multi-task.</li><li>&nbsp;Strong communication skills, Ability to integrate with cross-functional business partners worldwide.</li><li>&nbsp;Ability to learn quickly and work independently with sophisticated, unstructured initiatives.</li></ul>Preferred Qualifications: <ul><li>Experience with data visualization is a plus.</li><li>Machine Learning Knowledge: Deep understanding of machine learning/statistical algorithms such as deep learning, boosting, and causal inference.&nbsp;</li></ul>Considerations for sponsorship:Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws,American Express may provide visa sponsorship for certain positionsSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Data Science

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Responsibilities:If you’re interested in a career crafting breakthrough software and making an impact on an audience of millions, look no further! Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Innovation is at the core of how we build a more powerful, personal and fulfilling experience for our customers.&nbsp;As a Software Engineer in GMST you will be crafting solutions that are scalable and can be delivered iteratively to enhance business value, building core features and functions of card transaction systems on our distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. Providing technical leadership to engineers to aid in the development of engineers within the team. GMST Engineers use Java Technologies to drive innovation while also finding opportunities to adopt new technologies.Are you looking to join a team of Engineers who not only write code and test but also innovate? If so, join our GMST team and work on the Merchant Platform!Minimum Qualifications:&nbsp;<ul><li>Degree in computer science, computer engineering or a related field.</li><li>Significant hands-on experience in application architecture / design, software development, and testing, preferably in an Agile environment within a professional environment.</li><li>12+ years of proven experience using Java, React, Spring, Spark, Kafka, NoSQL, SQL, Ignite, Hive, Restful APIs, In-Memory Computing. </li><li>Experience with all aspects of DevOps with ability to customize the pipeline based on product needs</li><li>Strong engineering and professional leadership skills.</li><li>Demonstrated ability to lead, partner, and collaborate multi-functionally across many engineering teams.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Full Stack Engineer – Merchant Services

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.We are seeking a highly motivated R&amp;D Software Engineer with a passion for innovation to join our Generative AI research team.The ideal candidate will have 2+ years of experience and a strong desire to conduct cutting-edge research, develop novel frameworks, and contribute to scientific publications. Responsibilities:<ul><li>Conduct research in Generative AI and related domains.</li><li>Develop and implement innovative algorithms and frameworks.</li><li>Collaborate with cross-functional teams to integrate research findings into practical applications.</li><li>Contribute to writing and publishing scientific papers.</li><li>Stay up-to-date with the latest advancements in the field</li></ul>Required<ul><li>A BsC in Computer Science or related.</li><li>Proficiency in Python programming</li><li>Experience with machine learning frameworks such as TensorFlow or PyTorch</li><li>Familiarity with version control systems like Git</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and collaboration abilities</li><li>Passion for research and innovation in Generative AI</li></ul>Preferred Skills (Optional): <ul><li>Knowledge of additional ML frameworks like Keras, Scikit-learn, or Hugging Face</li><li>Familiarity with cloud platforms such as AWS or GCP</li><li>Experience with data visualization libraries like Matplotlib or Seaborn</li><li>If you are an enthusiastic Software Engineer eager to make a significant impact in the field of Generative AI, we encourage you to apply for this exciting opportunity.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Research and Development Software Engineer - Generative AI

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Engineering Director to join us on our mission.How will you make an impact in this role?As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.&nbsp;Qualifications - <ul><li>Degree in computer science, computer engineering or a related field.</li><li>Minimum 5 years of software development experience in a professional environment working with Java technologies - Vertx, Spring, Spring Boot, RESTful micro services, Ignite, In-Memory Computing, Spark, PostgreSQL, Cassandra, Kafka, Yellowbrick (Apache Ignite is a plus) and RESTful API’s.</li><li>Hands-on experience with application design, software development and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Full Stack Engineer – Global Merchant Services Technology

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Team The Enterprise Digital &amp; Data Solutions (EDDS) organization powers the world's best customer experiences through innovative data, digital and marketing products and solutions.&nbsp;As a team we are focused on driving engagement, satisfaction, and revenue through a combination of best-in-class user experiences and compelling features. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through digital experiences.The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital &amp; Data Solutions (EDDS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.This role is an exciting opportunity to join the Comms &amp; MarTech Portfolio Solutions (CMPS) team within ECMX. Our mission is to deliver centralized, scalable, and strategic MarTech portfolio solution designs for high priority, high complexity initiatives while representing ECMX teams and partnering with product, execution, technologies, strategic planning and global marketing teams across all lines of business. We strive to enable an integrated, highly automated and intelligent marketing ecosystem that accelerates business outcomes through seamless, moment-based, customer-centric experiences powered by timely, personalized, and engaging content.We are looking for a dynamic Control Management Program Manager to join the team as we advance a multi-year strategy to transform our MarTech Stack. As a core contributor to the MarTech Program Office, you will support the successful co-creation and implementation of this strategy which will define the new Marketing Ecosystem.In this capacity, you will support the design and enablement of a dedicated ECMX Control Management Program that establishes a foundational governance structure that ensures ECMX operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.The successful candidate must have a keen focus on control management, familiarity with advanced process design techniques, and is a skillful communicator that can influence key partners into action, while maintaining a positive attitude in the face of challenges.Responsibilities:<ul><li>Support the design and enablement of a best-in-class ECMX Control Management Program in partnership with EDDS Control Management, Marketing and Technology.</li><li>Proactively support ECMX Control Management Program activities that will elevate transparency, achieve collective understanding and reduce operational risk. </li><li>Centralize and oversee tracking of issues for ECMX to ensure operational risks are managed within agreed thresholds and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly.</li><li>Support development of ECMX-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs.</li><li>Analyze and synthesize ECMX control-related trends that require improvement by defining key drivers of gaps across lines of businesses and summarize actionable recommendations for a path forward.</li><li>Define clear and actionable outcomes that can be linked to shareholder impact and enable prioritization across stakeholders.</li><li>Act as the central point of contact for ECMX Control Management Program activities including but not limited to tracking the identification of operational risk events, corrective action plans, etc. and supporting their path to resolution.</li><li>Collaborate on highly visible ECMX strategic initiatives, working cross-functionally to structure problems, analyze opportunities, and develop actionable recommendations.</li><li>Champion evangelizing our MarTech vision, program and outcomes across our colleague communities and partners.</li></ul>Qualifications:<ul><li>Excellent program management, communication and interpersonal skills.</li><li>Experience in process design and governance with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Experience in at least one of the following:</li></ul>-Investigating and conducting root cause analysis to address repeated operational risk issue types-Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.-Project managing end to end issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices.<ul><li>An engaging, resilient, and optimistic spirit.</li><li>Knowledge and experience of the marketing processes, common platforms and tools is a plus.</li><li>Familiarity with financial services, product development, agile methodologies a plus.</li><li>Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are a plus.&nbsp;&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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