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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is a core operating group of American Express and continues to deliver robust growth. GCS partners with commercial clients to help them manage travel expenses and make large purchases through proprietary payment solutions and expense management tools.The GCS GOI – Global Onboarding and Implementation’s (COI) organization is responsible for end-to-end project management and customer success throughout the Onboarding Journey. The incumbent in this role will be responsible for driving best in class customer onboarding implementations for the U.S. in Large Market. The incumbent should be extremely passionate about driving customer success while being a proactive self-driven project manager. This is an excellent opportunity for someone who thrives in fast paced environments and enjoys building strong relationships through collaboration!Key Responsibilities: <ul><li>Own and ensure timely onboarding implementation of multiple customers driving customer satisfaction and accelerated time to first dollar </li><li>As part of the Project Management Office (PMO); ensuring consistency with all communication to stakeholders (internal/external), i.e. Agendas, recaps, action items, summary and next steps</li><li>Deliver and coordinate communications as the point of contact for our internal and external customers/partners throughout the process </li><li>Actively participate and problem solve on the implementation process by raising issues, identifying root causes, and developing solutions </li><li>Liaison appropriately with Sales &amp; Account Development to ensure successful transitions of the client relationship post onboarding </li><li>Design and continually improve processes and materials that enhance the customer experience during onboarding</li></ul>Minimum Qualifications: <ul><li>1-2+ years of customer success and onboarding experience, preferably within the T&amp;E and B2B payments sector.</li><li>Strong presentation skills with the ability to tailor a message to a diverse set of audiences (customer, colleague, business partners, leadership) </li><li>Ability to lead informally, collaborate and build relationships across all levels of the organization (i.e. Product, Marketing, Servicing, Risk, Sales, etc.)</li><li>Strong problem-solving skills with the ability to manage conflicting priorities</li><li>Comfortable with working in a fast-paced high energy environment, with stretch goals and targets </li><li>Strong follow-up, focus on detail and handling of multiple tasks.</li><li>Highly developed interpersonal, communication, and project management skills. </li><li>Effective verbal and written communication skills and strong collaborative and influencing skills. </li><li>Problem solving and the ability to adapt quickly as customers’ needs and requirements shift. </li><li>Ability to convert client business processes / requirements into innovative solutions.</li><li>Skilled with Microsoft Office tools (Excel, PowerPoint, Word)</li><li>Responsible for providing complex analytical support to project-based work&nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience working with Oneforce or other CRM tools a plus</li><li>Basic knowledge of accounting structures and ERP systems.</li><li>Ability to facilitate change and manage complex information sources. </li><li>PMI, Six Sigma or Lean Management training is highly desirable</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Implementation Analyst

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The automotive service shop foreman is responsible for ensuring the proper repair and servicing of all the vehicles taken in by the service department. The service shop foreman plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. &nbsp;.<h2>Our Technicians are paid based on an industry-leading technician wage grid that provides pay range from $44.00 to $46.00 per flat rate hour based on experience, plus opportunities for overrides and longevity bonus based on a combination of tenure and manufacturer certifications.</h2><h2>What are the day-to-day responsibilities?</h2><ul><li>Provide timely, on-the-job assistance to technicians experiencing difficulty diagnosing and/or repairing vehicles</li><li>Review the diagnostic results of any technician performing new and/or unfamiliar diagnostic procedures before major repairs have begun</li><li>Provide diagnostic and test drive assistance on the service lane as needed by the service sales staff</li><li>Meet regularly with Team Leaders, Service Manager/Director to report on shop production and review pending administrative matters</li><li>Accomplish the production standards that have been established by the General Manager and the Service Director/Manager</li><li>Maintain contact with service customers on a timely basis and in a professional manner when needed</li><li>Report to customer any change in time promised and notify the customer of any additional repairs that may be required</li><li>Ensure that technicians follow warranty material disposition procedures</li><li>Prepare estimates when required, review any estimates with the Service Director/Manager before quoting</li><li>Administer safety and housekeeping policies and procedures</li><li>Review hard copies turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly</li><li>Spot-check repairs to assure quality and timely completion</li><li>Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc</li><li>Schedule ambiance of service vehicles and equipment</li><li>Follow Company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Ability to read and comprehend instructions and information</li><li>At least one year of experience in automotive repair facility</li><li>ASE certification is (preferred)</li><li>General mechanical skills</li><li>Excellent communication skills, both in writing and verbal&nbsp;</li><li>Must have a valid drivers license&nbsp;</li><li>Ability to operate an automobile</li></ul>The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Automotive Service Shop Foreman

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The&nbsp;Certified Automotive Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;.<h2>Our Technicians are paid based on an industry-leading technician wage grid that provides pay range from $25.00 to $27.00 per flat rate hour based on experience, plus opportunities for overrides and longevity bonus based on a combination of tenure and manufacturer certifications.</h2><h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful?</h2><ul><li>The performance of a Certified Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul>The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Certified Automotive Technician

Position Title:&nbsp; Case Manager Department: &nbsp;Refugee &amp; Immigrant Services (RIS) Division: College Readiness/Learner Supports (CRL) Employee Status: &nbsp;Full-time (grant-funded through June 30, 2025) Location and General Business Hours: RVC Downtown / 8am-5pm Monday – Friday Type: &nbsp;Support Staff Association (SSA-Union) Grade: &nbsp;&nbsp;11 ($22.00-$23.00 hourly) FLSA: &nbsp;Non-Exempt Issued: &nbsp; Revised: 02/2024, 10/2024 ______________________________________________________________________________ Reporting Relationships Reports to: Program Director Supervision Exercised: None Job Summary&nbsp; Assist in the successful resettlement of eligible new arrivals in the Refugee Social Services (RSS) grants. Lead the Services to Older Refugees (SORS) program which is a component of RSS. Assist in aligning translation and interpretation services to participates as related by grant guidelines. Assist in the daily and ongoing needs of participants enrolled in the Refugee Social Services Program. Determine eligibility and provide ongoing support and referrals. Working with employers to match new arrivals to appropriate employment opportunities. This individual will also lead the senior pre-citizenship class. Responsible for identifying clients eligible for the SORS program, and conducting senior needs assessments as required by the grant.&nbsp; Essential Duties and Responsibilities include the following. Related duties may be assigned.&nbsp; <ul><li>Work closely with other staff to provide instructions and information about programs.</li><li>Provide referrals, social service enrollments, and assistance in obtaining services as required.</li><li>Work towards performance standards for all RSS programs but give special attention to monitoring the Services to Older Refugees program standards.</li><li>Determine eligibility and provide intake with interpretation if necessary.</li><li>Set up plans for case management with ongoing goals.</li><li>Maintain and develop a network of other community services, especially those most relevant for senior participants.</li><li>Work with translators to provide services and effectively communicate with participants.</li><li>Attend programmatic meetings.</li><li>Develop employment plan with the program director’s approval, and in accordance with the grant.</li><li>Maintain regular documentation through case notes in accordance with grant guidelines and requirements, staying updated on any changes.</li><li>Attend trainings.</li><li>On a case-by-case basis, accompany participants to appointments.</li><li>Advocate for participants when needed including to access healthcare services.</li><li>Act as a resource for agencies, schools, councils, etc.&nbsp;</li><li>Schedule participants for appointments with medical, dental, legal, education, etc.</li><li>Counsel participants in crisis and for daily needs, including public benefit enrollment and maintenance.</li><li>Show flexibility and understanding in dealing with persons from diverse, social, economic, and educational backgrounds.&nbsp;</li><li>Accept appropriate additional responsibilities as requested.&nbsp;</li><li>Other duties as assigned.</li><li>Regular attendance is expected.</li><li>Use tact and courtesy to establish and maintain effective relationships with persons contacted in the course of work.</li></ul> &nbsp; Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp; Minimum Qualifications Associate's degree required or equivalent experience with some college credits. Bachelor’s degree preferred.<ul><li>Minimum 2 years’ experience working with diverse populations, and or social services.</li><li>Strong interpersonal skills with the ability to build positive relationships (including with outside agencies).</li><li>Flexibility and ability to multi-task.</li></ul>Work Environment While performing the duties of this job, the employee regularly works in an office setting. Physical Demands Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. &nbsp;

Rock Valley College

Case Manager

American Express Travel Related Services Company, Inc. seeks Senior Managers, Digital Product Management to support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle. Define product scope and objectives, ensure compliance with standards and best practices, and drive production issue management, analysis, and issue tracking. Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value. Create features, user stories, and acceptance test criteria within business and technology initiatives. Work closely with technology teams to develop, test, and deliver defined capabilities and rapidly iterate new solutions. Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, Mathematics, Business Administration, Business Analytics or a related field, and 2 years of experience with leading large-scale product development projects through all phases of the systems development lifecycle. Experience must include 1 year of experience with each of the following: Product design and development; business systems analysis, including requirements analysis and definition; root cause analysis, developing business process flows, and designing, building, and testing application code; presenting complex technical solutions to both technical and non-technical audiences; leading and influencing development partners in a cross-functional environment; Agile rapid application development; data analysis using SQL and Java; front end technologies; monitoring and improving billing and order management systems; MS Visio; Scrum methodologies; and User Acceptance Testing (UAT). Telecommuting is available up to 2 days per week.Job Location: New York, NY Salary Range: $90,000.00 - $170,000.00 annually&nbsp;We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location. #LI-DNI

Senior Managers, Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.In August 2020, American Express launched a new network in mainland China through our joint venture, Express Company (EC). Amex is the first foreign network to operate in China, and this represents a significant opportunity for us to compete in one of the largest and most advanced payments markets in the world. The Enterprise China Management (ECM) team partners across EC and Amex to build the China business and capitalize on this incredibly exciting opportunity for growth.&nbsp;The Director role will be focused on liaising with key members of Express Company and other internal Amex stakeholders to develop and execute our product and benefits initiatives. In addition, this role will be responsible in taking a leading role in defining the market’s product and issuer engagement strategy.Key Responsibilities include:<ul><li>Act as key relationship manager in partnership between Amex and Express Company; interface with product and benefits leads at Amex and EC</li><li>Define product-line strategy for credit and debit products; identify ways to innovate and evolve products to drive growth of business</li><li>Lead oversight of product launches in China, ensuring operational excellence</li><li>Track product performance and derive insights to inform EC strategy setting</li><li>Manage EC’s product strategy execution and make informed exceptions decisions based on business rationale and data analysis</li><li>Drive growth of the premium segment for EC, including devising long-term premium servicing strategy and tracking third party performance</li><li>Oversee extension of Amex global benefits to products in China and support development of new benefits, including opportunity identification, negotiations, contracting, and fulfillment</li><li>Drive delivery against EC timelines by managing relationships with stakeholders, identifying opportunities and obstacles/risks and developing strategic recommendations</li><li>Work with EC and AXP stakeholders to troubleshoot and resolve any potential customer escalations</li><li>Serve as the face of the China business to Amex stakeholders and represent EC in key business decisions / business development discussions</li><li>Bring AXP best practices and thought leadership to EC while becoming a go-to-expert on the China market and consumer trends</li></ul>Qualifications: <ul><li>8+ years of relevant experience, with expertise in financial products, partner management, and/or benefits strategy </li><li>Adept at forming thoughtful and considered perspectives and defining a plan/roadmap</li><li>Adaptable and comfortable working on a variety of initiatives, many without an established process or solution</li><li>Ability to bring structure to imperfect information, problem solve, and define ways of doing new things</li><li>Ability to execute on strategy and pivot as priorities and scenarios shift</li><li>Strong partner management skills with the ability to manage internal and external partners at varied band levels; aptitude for influencing in complex situations</li><li>Strong work ethic with an intense will-to-win and demonstrated personal excellence with attention to detail</li><li>Effective written and verbal communicator with strong executive presence</li><li>Ability to coach strategic thought and high-quality work; prior people management experience preferred</li><li>Working proficiency in Mandarin (speaking and writing) highly preferred; knowledge of China cultural norms and market nuances preferred&nbsp;</li><li>Flexibility to work across multiple time zones, as needed</li><li>Ability to travel to mainland China, estimated once a quarter</li></ul>Hybrid – based in NYC, three days in officeSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Enterprise China Management, Product & Benefits

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the SFO Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 5am – 10pm daily. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge - JFK

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the CBE organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformationThe Manager role will report into the Director of Strategy &amp; Governance leading one of Amex's multi-year strategic transformation program.&nbsp;How will you make an impact in this role?You will be joining one of the high priority program that touches many Amex's cross-functional business units. The Manager - Strategy and Operations will partner closely with teams such as Finance, Technology, GCO, Compliance and many Centers of Excellence across American Express, to ensure we create and deliver the best products for our Commercial customers.&nbsp;Core Responsibilities:<ul><li>Support design and implementation of program governance model and activities</li><li>Work cross-functionally with product, technology, marketing, sales, etc. to identify, document, and evaluate impact of change to ensure delivery of build for Oculus (Net New AENB (American Express National Bank) and Compliance requirements)</li><li>Develop and implement overall change management strategy, roadmap, and plan including organizational, customer, and technology components</li><li>Support developing communications and presentation materials (e.g., decks, talking points, etc.) for executive-level audiences and regulators</li><li>Clearly communicate project status up to top level management; reporting on progress, raising key decisions and issues for resolution</li><li>Drive program vision, program plan handling each initiative throughout with clear communications to ensure success</li><li>Build relationships across American Express and AENB teams</li><li>Collaborate closely with external parties (including regulators and consulting partners) and helping support all engagements to ensure key decisions are made and progress is achieved</li></ul>Minimum Qualifications:<ul><li>You are a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance</li><li>Project Management experience with track record of operating / running large scale complex enterprise transformation programs</li><li>Exceptional professional communication skills – clear, logical, structured, outcome oriented</li><li>Experience developing communication materials, plans and presentations&nbsp;</li><li>Business maturity and demonstrated potential to influence</li><li>Adaptable interpersonal skills, high energy, and a proven team-first mentality</li><li>High level of integrity with ability to handle sensitive issues with complete confidentiality</li><li>Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities</li><li>Curiosity, a willingness to learn &amp; a sense of ownership and accountability</li><li>Bachelor's Degree Required&nbsp;</li></ul>Preferred Qualifications:<ul><li>Demonstrated experience in supporting sustained change and change management efforts</li><li>Samples of deck/presentation work</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Strategy and Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.Due to continued growth in our business, American Express recently ascended the ranks of the Federal Reserve’s bank categorization. As a Category III firm, American Express continues to evolve to meet these heightened requirements. The Capital Enterprise Management Office (CEMO) within Treasury at American Express (AXP) is responsible for overseeing the Company’s participation in the Federal Reserve’s Comprehensive Capital Analysis and Review (CCAR). The team leads the creation and submission of the Company’s annual Capital Plan and ensures the stress testing program remains well-designed, well-controlled, insightful, and thoughtfully tailored to regulatory expectations. The Strategy and Transformation team with CEMO leads the strategic and innovative projects which drive efficiencies, increase automation, improve our analytical capabilities, and change the way we do work.&nbsp;As a member of CEMO, the Director will be responsible for leading our key capital stress testing related initiatives, as well as other process improvements. They will have a unique and exciting opportunity to identify innovative solutions for complex problems and lead them to fruition for both AXP and the American Express National Bank (AENB). In order to do this, the Director will work closely with global stakeholders including Treasury, Corporate Planning, Finance, and Risk.&nbsp;How will you make an impact in this role?<ul><li>Analyze existing capital stress testing processes to identify areas of improvement and implement enhancements.</li><li>Scan the external environment to identify best in class solutions and share recommendations with Senior Leadership.</li><li>Design and implement high quality sustainable solutions while maintaining a strong control environment through effective change management.</li><li>Develop new capabilities, including an automated solution for the creation of the Capital Plan, enhanced workflow management tools and analytical tools.</li><li>Lead and develop a team that thinks outside of the box and challenges the status quo.</li></ul>Leadership Competencies:<ul><li>Ability to develop, execute, and present solutions to complex problems</li><li>Thought leadership and creative problem solving to challenge the status quo and drive continuous improvement</li><li>Change leadership, including the ability to translate transformation plans into actions and results</li><li>Relationship building, including ability to develop strong working relationships with business partners</li><li>Ability and willingness to operate independently in a complex matrixed organization</li><li>Strong relationship leadership with a track record of positively collaborating, influencing, and extensively coordinating with business partners, including senior leaders</li><li>Ability to influence without authority at a senior-leader level</li><li>People leadership, including developing, and managing a diverse team</li></ul>Minimum Qualifications:&nbsp;<ul><li>8+ years of experience, preferred.</li><li>Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change</li><li>Proven ability to partner and drive results with teams outside of your direct reporting line.</li><li>Experience with implementing automated solutions using TM1, Power BI, Tableau and/or Workiva preferred</li><li>Bachelor’s degree in Finance or relevant field</li></ul>Preferred Qualifications:&nbsp;<ul><li>Prior regulatory, compliance, and/or capital stress testing experience</li><li>MBA</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Capital Enterprise Management Office (CEMO) - Finance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Manager &amp; Counsel – Global Merchant and Network Services, Merchant RelationshipsThe General Counsel’s Organization (GCO) at American Express is seeking a Manager &amp; Counsel to support contractual and other legal work for merchant relationships within the Global Merchant and Network Services division (GMNS).&nbsp; The successful candidate will be responsible for providing strategic legal support and advice on policy, regulatory, transactional, and other matters related to merchant acceptance of the American Express Card by our largest and most significant global merchants, including leaders in the retail, online, lodging and airline space. &nbsp;This position requires regularly navigating novel business and legal issues across a broad range of matters and working seamlessly with other GMNS colleagues.&nbsp; It also provides the opportunity to contribute to other legal workstreams within the GMNS organization.The GMNS business is a core business of American Express and fundamental to the operation of the American Express global payments network. GMNS builds and maintains relationships with merchants that choose to accept the American Express Card, simultaneously delivering differentiated products and services and driving revenue growth for both merchants and American Express.&nbsp; The GMNS business is responsible for signing merchants to accept the Card, processing Card transactions and providing marketing and other innovative programs and services to grow our merchant relationships.How will you make an impact in this role?<ul><li>Provide legal and strategic advice on a range of matters impacting key merchant relationships, such as commercial contracting, risk identification and mitigation, data issues and disputes handling. &nbsp;</li><li>Support drafting, negotiation and implementation of Card acceptance agreements and other commercial contracts, working in close collaboration with legal and business colleagues and other subject matter experts.</li><li>Participate in a team of seasoned attorneys, offering thought leadership for, and engagement on, cross-subject matter practice group issues and strategic projects.</li><li>Identify and support process improvements to promote agility in legal and related business operations, including contract template enhancements.</li><li>Coordinate with colleagues from a broad range of internal teams, including the GCO, the business, Compliance and Risk, to ensure the most effective support and relevant expertise is applied to particular matters.</li></ul>Minimum Qualifications<ul><li>Admitted to the New York bar or eligibility to do so.</li><li>3+ years of relevant work experience in a law firm and/or in-house corporate legal environment.</li><li>Experience drafting, reviewing, and negotiating complex commercial agreements, transactions, and relationships.</li><li>Strong analytical and problem-solving skills, with passion for generating creative and innovative solutions.</li><li>Ability to communicate complex issues clearly and persuasively, in both written and oral format, and to synthesize complex issues.</li><li>Excellent collaboration and teamwork skills and ability to work well in cross-functional team settings.</li><li>Ability to manage and prioritize competing demands while maintaining high attention to detail and meeting deadlines.</li><li>Ability to understand and integrate details of business operational/systemic environment in applying legal and policy requirements.</li><li>Self-motivated, high level of personal energy and commitment.</li></ul>Preferred Qualification<ul><li>Strong preference for experience in an M&amp;A, financing or heavily transactional practice group.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.

168 Jobs in New Rochelle, NY, USA