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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Service Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Assist with service write-ups and tagging of customer cars and trucks&nbsp;</li><li>Remove vehicle protective coverings and ID tags prior to returning completed vehicle to customer&nbsp;</li><li>Inspect vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damage immediately&nbsp;</li><li>Transport customers and dealership personnel as needed&nbsp;</li><li>Perform deliveries as required&nbsp;</li><li>Clean interior and exterior of new and used vehicles&nbsp;</li><li>Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards&nbsp;</li><li>Return vehicle keys to the appropriate service consultant &nbsp;</li><li>Pick up vehicles from and deliver vehicles to storage&nbsp;</li><li>Pick up parts from the Parts Department &nbsp;</li><li>Test batteries of customer vehicles in service drive&nbsp;</li><li>Maintains building and ground as needed&nbsp;</li><li>Assist with shop clean-up and deliveries when needed&nbsp;</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School Diploma or equivalent</li><li>6-12 months of previous work experience (preferred)&nbsp;</li><li>Ability to read and comprehend written instructions and information&nbsp;</li><li>Demonstrated effective communication and interpersonal skills&nbsp;</li><li>Ability to handle machinery safely &nbsp;</li><li>Ability to drive manual transmission vehicles&nbsp;</li><li>Demonstrated customer service skills&nbsp;</li><li>Must have a valid drivers license</li><li>Ability to operate an automobile&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

SERVICE PORTER

ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. &nbsp;Join our pioneering team and launch your career to new heights!NEUTRON&nbsp;Neutron is a medium lift launch vehicle designed to deliver the mega constellations of tomorrow, high assurance payloads, with the potential for human spaceflight too. As a reusable launch platform, Neutron will deliver a highly cost-effective and reliable launch solution leveraging Rocket Lab’s proven execution history with the Electron program. If you’re interested in joining a high performing team, pushing the boundaries with a clean sheet development of reusable liquid launch vehicle, this is your opportunity!MANAGER, NEUTRON VEHICLE INTEGRATIONAs the Manager of the Neutron Vehicle Integration team, you will develop and lead a group of skilled engineers responsible for collaborating with vehicle design to develop and produce integration, test, and launch processes and procedures at our LC3 Wallops, VA facility. Primary responsibility with this role will be to ensure streamlined and efficient processes across the various stages of integration, test and launch of the Neutron rocket. You will oversee integration flow planning and optimize efficiencies throughout the entire process, including receipt of test and flight hardware. This position will lead the various teams through a fast-paced environment, working quickly through any issues that may arise during integration, test, and launch.WHAT YOU’LL GET TO DO:&nbsp;<ul><li>Develop and execute a strategic plan for the integration, test and launch Neutron Launch Vehicle flight hardware.</li><li>Responsible for developing and enabling day-to-day execution of the 1st and 2nd stage vehicle integration, propellant system, avionics, and AFTS.</li><li>Provide hands-on support to the integration floor and integration team, promptly addressing any issues and driving innovation.</li><li>Develop and refine inspection, repair/retrofit, assembly and system test procedures based on lessons learned.</li><li>Design high-level vehicle maintenance architecture including build flow and test operations for maximum efficiency.</li><li>Develop and run vehicle system level checkouts for initial and flown launch vehicle and components.</li><li>Manage work procedures and documentation of non-conformances into actionable items and system improvements.</li><li>Maintain integrated planning documents that are inclusive of Launch Vehicle configurations and work scope.</li><li>Design and develop tools and hardware to enable vehicle processing and ensure required testing abilities.</li><li>Manage and track multiple priorities while maintaining a focus towards common project goals</li></ul>YOU’LL BRING THESE QUALIFICATIONS:&nbsp;<ul><li>Bachelor of Science degree in aerospace, mechanical, manufacturing engineering, or equivalent.</li><li>8+ years of experience in overseeing the building and testing of hardware associated with a launch vehicle and its environments.</li><li>Demonstrated proficiency in authoring comprehensive work instructions and procedures for assembly, test, and launch.</li><li>Proven ability to interface with multidisciplinary functions of mechanical, electrical, and fluid systems.</li><li>Demonstrated experience of Project Management principles in previous job experience(s).</li><li>3+ years of experience building, managing, and developing an engineering team.</li></ul>THESE QUALIFICATIONS WOULD BE NICE TO HAVE:<ul><li>Master of Science degree in aerospace, mechanical, or manufacturing or equivalent</li><li>Experience and demonstrated proficiency in developing and utilizing comprehensive work instructions and test procedures.</li><li>Experience working directly with launch vehicle and/or launch vehicle hardware and subsystems including, avionics, high pressure gas, structures, electrical, and mechanical.</li><li>Experience working on build, test of complex assemblies at the system and sub-system level.&nbsp;</li></ul>ADDITIONAL REQUIREMENTS:<ul><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.&nbsp;&nbsp;</li><li>Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.&nbsp;</li><li>Must be physically able to commute to buildings</li><li>Occasional exposure to dust, fumes and moderate levels of noise.</li></ul>WHAT TO EXPECT&nbsp;We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.&nbsp;&nbsp;&nbsp;Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.&nbsp; These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.&nbsp;Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.&nbsp; For more information on these Regulations, click here&nbsp;ITAR Regulations.

Rocket Lab

Manager, Neutron Vehicle Integration

ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. &nbsp;Join our pioneering team and launch your career to new heights!NEUTRONNeutron is a medium lift launch vehicle capable of delivering the mega constellations of tomorrow, high assurance payloads, and human spaceflight. As a highly reusable launch platform, Neutron will deliver a highly cost-effective and reliable launch solution leveraging Rocket Lab’s proven execution history with the Electron program. If you’re interested in joining a high performing team, pushing the boundaries with a clean sheet development of re-usable liquid launch vehicle, this is your opportunity!Note: We are currently seeking Ground Systems Engineer II's and Senior Ground Systems Engineers for future opportunities at our Launch Complex 3 facility in Wallops Island VA.GROUND SYSTEMS ENGINEER II / SENIOR GROUND SYSTEMS ENGINEER PIPELINEBased out of Rocket Lab's Launch Complex in Wallops, VA, the Ground Systems Engineer II / Senior Ground Systems Engineer is responsible for the design, build, testing and commissioning of mechanical launch pad and test sites for Neutron including focusing on structures and mechanisms. This role may support other programs on occasion such as the Electron team at Wallops Island, VA and the Archimedes engine test site at Stennis Space Center, MS.WHAT YOU’LL GET TO DO:<ul><li>With minimal supervision, design, draft, and analyze launch range systems including but not limited to:<ul><li>Fixed launch pad asset design: test stands, launch mounts, gantries, and others.</li><li>Vehicle support equipment: transportation fixtures, lifting apparatuses, breakover fixtures, and others.</li><li>Mechanisms: umbilicals, hold downs, strongback, and others.</li><li>High energy fluids systems: cryogenics, pneumatics, hydraulics, and others.</li><li>Component and material selection: Building materials including concrete, structural steel, and others. Mechanisms including pumps, winches, hydraulic actuators, and others. Instrumentation including load cells, pressure sensors, temperatures sensors, and others.</li><li>P&amp;IDs, CAD design, Fabrication drawings, and others.</li></ul></li><li>System sizing and analysis by hand calculation and numerical methods</li><li>Develop and maintain BOMs</li><li>Interact with vendors, suppliers, and internal production teams to optimize designs for manufacturability and/or confirm components are fit for purpose</li><li>Produce risk assessments, system hazard analyses and FMEA’s</li><li>Perform failure investigations and root cause analysis</li><li>Produce documentation including operator manuals, maintenance procedures, test procedures, and work instructions</li></ul>GROUND SYSTEMS ENGINEER II, YOU’LL BRING THESE QUALIFICATIONS AS A LEVEL:<ul><li>Bachelor’s Degree in Mechanical Engineering or equivalent</li><li>2+ years’ industry experience</li><li>Experience in the design of large structures and mechanisms</li><li>Ability to read, understand, and produce fabrication drawings</li></ul>SENIOR GROUND SYSTEMS ENGINEER, YOU’LL BRING THESE QUALIFICATIONS AS A LEVEL:<ul><li>Bachelor’s Degree in Mechanical Engineering or equivalent</li><li>5+ years’ industry experience</li><li>Experience in the design of large structures and mechanisms</li><li>Ability to read, understand, and produce fabrication drawings</li></ul>THESE QUALIFICATIONS WOULD BE NICE TO HAVE:&nbsp;<ul><li>Experience with launch pad systems OR oil and gas, process, mining, or other similar industry. This role is not limited to those with prior launch system experience.</li><li>Experience with NX, Teamcenter, Draftsight, or equivalent</li><li>Experience with Structural design and analysis.</li><li>Experience with software based analysis tools such as RISA, ANSYS, GFSSP, AFT, Thermal Desktop, or equivalent</li><li>Experience with design of fluid systems to PEPCR, ASME, ASTM and/or NASA Ground system standards would be an asset</li></ul>ADDITIONAL REQUIREMENTS:<ul><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.&nbsp;</li><li>Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.</li><li>Must be physically able to commute to buildings</li><li>Occasional exposure to dust, fumes and moderate levels of noise.</li></ul>WHAT TO EXPECT&nbsp;We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.&nbsp;&nbsp;&nbsp;Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.&nbsp; These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.&nbsp;Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.&nbsp; For more information on these Regulations, click here&nbsp;ITAR Regulations.

Ground Systems Engineer II / Senior Ground Systems Engineer Pipeline

ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. &nbsp;Join our pioneering team and launch your career to new heights!NEUTRONNeutron is a medium lift launch vehicle capable of delivering the mega constellations of tomorrow, high assurance payloads, and human spaceflight. As a highly reusable launch platform, Neutron will deliver a highly cost-effective and reliable launch solution leveraging Rocket Lab’s proven execution history with the Electron program. If you’re interested in joining a high performing team, pushing the boundaries with a clean sheet development of re-usable liquid launch vehicle, this is your opportunity!ELECTRICAL ENGINEER IIAs an Electrical Engineer II with our Ground Systems Engineering team, you will be responsible for the design, build, testing and commissioning of launch range systems and test sites for our Electron, HASTE and Neutron programs. You will work on everything from power generation to launch vehicle communications. You will also be involved in project planning and working closely with technicians to ensure projects are delivered on time and to specification. We are looking for engineers from a variety of backgrounds including power and controls, industrial installation, and automation. As an Engineer on the team, you will carry out projects from conception to delivery.WHAT YOU’LL GET TO DO:  &nbsp;<ul><li>With minimal supervision, design, draft, and analyze launch range electrical systems including but not limited to:&nbsp;<ul><li>Power systems: generators, UPS, switch gear, distribution, monitoring&nbsp;</li><li>Lightning protection and site grounding&nbsp;</li><li>Data and IT systems: cabling, wiring, routing, rack layout&nbsp;</li><li>Control systems design,&nbsp;Circuit design (Power and Control)&nbsp;</li><li>Launch vehicle umbilical’s and interfaces&nbsp;</li></ul></li><li>System sizing and analysis by hand calculation and numerical methods&nbsp;</li><li>Sign off on designs and take ownership of pad systems&nbsp;&nbsp;</li><li>Perform system design trade-off studies&nbsp;</li><li>Develop and maintain BOMs&nbsp;</li><li>Interact with vendors, suppliers, and internal production teams to optimize designs for manufacturability and/or confirm components are fit for purpose&nbsp;</li></ul>YOU’LL BRING THESE QUALIFICATIONS:  &nbsp;<ul><li>Bachelor's degree in electrical engineering, or other technical degree&nbsp;&nbsp;</li><li>2+ years of electrical engineering experience</li><li>Experience with design, commissioning, operation and maintenance of power supply and distribution systems including generators and UPS’s to national and/or international codes and standards&nbsp;</li><li>Experience leading complex engineering projects&nbsp;</li></ul>THESE QUALIFICATIONS WOULD BE NICE TO HAVE:  <ul><li>Experience with launch pad systems OR oil and gas, process, mining, or other similar industry. This role is not limited to those with prior launch system experience.&nbsp;&nbsp;</li><li>Experience with EPLAN an asset&nbsp;</li><li>Experience with design of electrical systems for explosive atmosphere environments (ISO 60079, NFPA 59A, 497)</li><li>Ability to work in fast paced, autonomously driven environment</li><li>Proven communication skills and the ability to build strong working relationships</li><li>Knowledge of low and high voltage AC &amp; DC systems.&nbsp;&nbsp;</li><li>Hands-on experience with electrical equipment, data acquisition, control, and automation systems&nbsp;</li><li>Ability to read, understand, and produce electrical schematics&nbsp;</li></ul>ADDITIONAL REQUIREMENTS<ul><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.&nbsp;&nbsp;&nbsp;</li><li>Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.&nbsp;&nbsp;</li><li>Must be physically able to commute to buildings&nbsp;</li><li>Occasional exposure to dust, fumes and moderate levels of noise.&nbsp;</li></ul>WHAT TO EXPECT&nbsp;We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.&nbsp;&nbsp;&nbsp;Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.&nbsp; These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.&nbsp;Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.&nbsp; For more information on these Regulations, click here&nbsp;ITAR Regulations.

Electrical Engineer II

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the DCA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 5:00 – 9:00 SUNDAY- FRIDAY, 5:00- 8:00 SATURDAY. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience required, including reservation experience</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks.</li></ul>Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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