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Technology Solutions &amp; Engagement SpecialistRequired Qualifications: (as evidenced by an attached resume)Bachelor's Degree. Two [2] years of related experience in offering workshops/webinars. Experience designing workshops. Experience creating technical documentation that is used for knowledge management on websites and ticket systems.Preferred Qualifications:Advanced Degree. Additional years of related experience in consultations, knowledge management, empowering others to learn, and leading engagement sessions (Online and in person). Experience scheduling and coordinating literacy/development programs. Experience creating and editing both written and audio/ video recordings.Brief Description:The Technology Solutions &amp; Engagement Specialist works closely with DoIT's Customer Support &amp; Engagement team to assess the technology needs of constituents using university-wide technology and to create, lead, and promote a culture of continual learning and digital literacy.• Research, design, develop and promote supported technologies to the campus via workshops, webinars, and support documentation for software utilized by the campus community. This software includes but is not limited to collaboration &amp; communication suites, survey tools, academic systems (LMS), administrative systems (ERP, document management, purchasing). Engagement opportunities include in-person and webinars.• In the performance of all job duties, at all times be responsible for delivering optimal customer service, protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes.• Provide 2nd and 3rd-level consultative services for collaboration, administrative, and academic systems that the service desk is unable to assist with.• Design, develop, revise, and publish technical documentation. Perform routine maintenance on knowledge articles. Oversee notification of DoIT Teams to make sure their content remains current, relevant, and well-organized for the campus community. Knowledge management includes - information on the IT website and information in the ticket system.• Support onboarding of new systems, and tools. When new systems are implemented, work with assigned project managers, vendors, and other staff to empower the University community. Support includes workshops in the traditional face-to-face classroom environment, videos, documentation on the DoIT website, webinars, and social media posts.• Provide support for IT staff who use and contribute to the knowledge base. Coaching includes the evaluation of best practices in writing knowledge articles, and creating articles as part of the workflow to mentor staff and students as necessary. Provide regular feedback on articles to knowledge workers (both students and staff). Provide coaching and feedback to teams and individuals on how to best utilize and contribute to the knowledge base.• Other duties or projects as assigned as appropriate to rank and departmental missionSpecial Notes:This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.SUNY implemented a hybrid telecommuting pilot program. This position has been approved to participate in the pilot, which allows for up to 5 remote days per pay period.This position will remain posted until filled or for a maximum of 30 days. An initial review of all applicants will occur two weeks from the posting date. For full consideration, applications must be received before the initial review date. If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date.Resume/CV and cover letter should be included with the online application.Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at or visit<a href="https://www.stonybrook.edu/commcms/oea/" target="_blank">https://www.stonybrook.edu/commcms/oea/</a><a href="https://www.stonybrook.edu/commcms/oea/" target="_blank">https://www.stonybrook.edu/commcms/oea/</a>.In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed<a href="https://www.stonybrook.edu/police/https://www.stonybrook.edu/police/" target="_blank">https://www.stonybrook.edu/police/https://www.stonybrook.edu/police/</a>.Visit our<a href="https://www.stonybrook.edu/jobs/working-here/" target="_blank">https://www.stonybrook.edu/jobs/working-here/</a><a href="https://www.stonybrook.edu/jobs/working-here/" target="_blank">https://www.stonybrook.edu/jobs/working-here/</a> page to learn about the total rewards we offer.Salary: $66,000 -$ 80,904To apply, visit <a href="https://apptrkr.com/5438224" target="_blank">https://apptrkr.com/5438224</a>

Technology Solutions & Engagement Specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The AutoNation Desktop Support team provides world class service and desk side support to all internal corporate associates. The Desktop Support Technician will be taking receipt of escalated service desk support requests and troubleshooting them, documenting, analyzing, and resolving these requests.Organizational Relationships:Directly reports to Manager, Client Architecture / Level 2 Support / Desktop Support. Interacts with most, if not all, other IT departments on some level, mainly for troubleshooting and equipment set-ups. Also interacts with Facilities for placement of employees and computer equipment and Executive Support.Job Responsibilities:<ul><li>Install, configure, and perform minor repairs to various hardware, software, and peripheral equipment, following design or installation specifications.</li><li>Set up new hire equipment for HQ employees, ensuring proper installation of cables, operating systems, appropriate software, hardware, and configuration.</li><li>Respond to tickets and resolve issues in a proactive manner.</li><li>Perform on-site and remote technical support for all HQ associates.</li><li>Follow organizational guidelines for tracking inventory of all hardware and software resources.</li><li>Software deployment.</li><li>Microsoft AVD support</li><li>Dell Wyse Thin Client Backend configuration/Support</li><li>Mobile Device Management Configuration/support for HQ associates</li><li>Lead the Incident Queue administration (escalation, assignment, &amp; organization).</li><li>Main POC for escalations</li><li>Executive Support</li><li>AV Support</li><li>Shipping equipment to HQ remote hires.</li><li>Lead a small team of Desktop Support Technician.</li><li>Provide leadership, guidance, and mentorship to fellow team members.</li><li>Weekly on-call support rotation.</li></ul>Qualifications:<ul><li>Ability to multi-task and prioritize workload efficiently and effectively.</li><li>Familiar with MS O365</li><li>Experience in trouble shooting Windows 10</li><li>AV Support experience</li><li>Excellent verbal/written communication and interpersonal skills.</li><li>Valid in-state driver's license and have maintained an acceptable, safe driving record.</li><li>High school diploma or equivalent</li><li>5-7 years’ experience in technology field</li><li>Windows 10 OS proficiency.</li><li>Azure Virtual Desktop Experience.</li></ul><ul><li>Experience using remote access tools (TeamViewer)</li><li>Ability to prioritize and understand urgency and impact. </li><li>Ability to write knowledgebase articles.</li></ul>Interpersonal Skills:<ul><li>Strong Customer Service skills</li><li>Exceptional listening skills</li><li>Excellent oral and written communication skills</li><li>Highly motivated individual.</li><li>Ability to carry out the day-to-day functions of their job description independently.</li><li>Ability to communicate clearly and succinctly.</li><li>Ability to compose grammatically correct, concise, and accurate notes.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Physical Requirements:</li><li>Must be able to lift 30 pounds.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

12 IT / Computer Engineering Jobs in United States