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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This position reports to the Manager, Executive Consumer Relations within the Global Customer Research &amp; Solutions (GCRS) organization. The Global Customer Research Solutions Teams (GCRS) support a wide variety of processes and sensitive activities such as managing highly complex escalations on behalf of senior executives, researching and addressing consumer inquiries submitted through a variety of regulating agencies, handling callbacks tied to the Abusive Customer Cancellation Program and reviewing complaints to ensure compliance with legal, regulatory and complaint program requirements.Executive Analysts are responsible for the prompt and accurate response to Executive, Legal, and Regulatory Agency correspondence and hotline within an aggressive and strict timeframe. Executive Analysts are required to effectively research and resolve complex issues by leveraging relationships across multiple areas of the business. The areas of Card Member inquiries range from but are not limited to Marketing, Credit, Disputes and multiple product benefits within a wide range of American Express areas.Key Responsibilities:<ul><li>Prompt and accurate response to Executive level escalations</li><li>Effectively research and resolve complex Card Member issues by leveraging relationships across multiple areas of the business</li><li>Manage multiple relations across various executive offices</li><li>Researches consumer concerns through American Express applications and tools such as GSP, CLIC, etc.</li><li>Identify and Resolve systematic and procedural breakdowns within the customer journey</li><li>Package findings through executive case studies and visually via PowerPoint presentations</li><li>Present customer friction points to executives, multiple lines of business, and servicing partners</li><li>Proven track record adhering to compliance and regulatory requirements with an ability to identify business opportunities and drive positive outcomes for servicing, marketing and/or business unit functions</li><li>Strong relationship management and interpersonal skills – able to build a strong network across regions</li><li>Uses strong analytical skills to focus on issues/gaps in the customer journey, evaluate customer claims, generate creative solutions and evaluate risks</li><li>Embraces&nbsp;and actively demonstrates customer advocacy and brand advocacy</li><li>Foster an “ALL in CULTURE environment of “Customer First”, “Process Excellence” and “Growth Mindset” to improve the customer and employee experience</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Analyst Operations: Future Opportunities

Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The role is both a challenge and an opportunity due to the variety of projects, project locations and the variety of stakeholders. The Candidate should indicate the following key requirements:<ul><li>The skills to anticipate regulatory and approval processes as well as critical path workflow to ensure positive project momentum. Also, a good to fully informed understanding of typical infrastructure systems.</li><li>Understanding Project Management Methodology focusing on risks to project delivery which includes identifying and forecasting project issues with the objective to mitigating risk.</li><li>Vendor Management: the ability to analyze and interpret service agreements and contracts with professional engineers.&nbsp; Understand conditions of leases with respect to construction, facilities design, and impact of economic and local contracting issues related to construction.</li><li>Skill in communicating project requirements, project status, and issues relating to project delivery.&nbsp; This would include soft skills such as verbal communications as well as hard skills associated with the ability to produce supporting documentation that is clear and concise. &nbsp;</li><li>Time Management:&nbsp; Various stakeholders and leadership are remotely located.&nbsp; The role would require communicating as necessary to coordinate remotely as well as across time zones.</li><li>The position provides the opportunity to assist in project development from “end to end”.&nbsp; As part of the team the Candidate will drive procedural processes and compliance controls and may be expected to act as the primary point of authority on governance and accountability for projects.&nbsp;</li></ul>The role may include the following:<ul><li>Project inception: Assist in procurement of the AE and construction teams to perform scope related to existing conditions assessments, programming, feasibility studies, and budgeting.&nbsp; Tracking and coordination of regulatory submissions, bidding, construction, and project closeout documents.&nbsp;&nbsp;</li><li>Project Documentation: Generating and maintaining the overall Project Plan developed in tandem with various stakeholders and the Program Director. &nbsp;Assist the Director to guide the projects through American Express’ internal compliance processes and meet with stakeholders on a continual basis to ensure project stakeholder understanding.</li><li>Process Optimization: Facilitating communications among and between various stakeholders by providing the necessary document framework to support alignment of Project status and delivery. Leading the projects through external stakeholders’ processes.</li><li>Vendor Management: Ensure the consultant partners deliver, are responsive, and comply with program, applicable guidelines, codes, and standards and meet established schedule, and budget targets. Helping manager vendors to think strategically.</li><li>Coordination with Procurement: Manage the RFP and competitive bid process with stakeholders (mainly the procurement team) and participate in selection of vendors and contract negotiation.</li><li>Process Management: enforce protocols to maintain consistency, compliance, and efficiency to ensure projects are completed in accordance with all audit and Amex requirements across various Country requirements. Governance: deliver on procedural processes and compliance controls required by Amex leadership and finance.</li></ul>Minimum Qualifications<ul><li><ul><li>Minimum of 3 years’ experience in Project Management. Project Management (PMP) certificate is a plus.</li><li>Minimum of 3 years’ experience with solid understanding of the service infrastructure is essential including understanding how results are driven in a fast-paced, complex operations environment.</li><li>Experienced in meeting tight timelines, effectively managing multiple priorities and displaying superior personal accountability, including resilience and commitment.</li><li>Ability to work out of hours as is required.</li><li>Strong communication skills – written and oral – shown via strong project proposals, updates for LT and stakeholders and ability to quickly tailor communications to various levels within the business.</li><li>Excellent relationship management skills with proven ability to influence and negotiate with colleagues and business partners, to deliver desired outcomes without direct authority.</li><li>Analytical ability, and the skill to leverage analysis to define strategies and define opportunity areas.</li><li>Strong time management, workload prioritization and project management skills.</li><li>Ability to collaborate, network and develop strong working relationships across the organization.&nbsp;</li></ul></li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Manager: Future Opportunities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators.&nbsp; The OPA's roles are client dedicated roles providing Program Administrator and or Authorized Signatory program support. The activities are client defined and accordance with American Express.This role is essential for the day-to-day leadership of a distributed team delivering service to Global Clients. This role will allow the successful candidate to demonstrate their strategic thinking, inspirational people leadership, collaboration, operational leadership skill and the ability to stretch themselves through interactions with leaders, colleagues and clients.The successful candidate will need to be an inspiring leader who can balance the demands of running a high paced service environment with hands on people leadership and innovation to propel future results. A consistent record of exceptional results, significant people leadership, guide relationship management skills and an ability to think laterally and challenge the status quo are fundamental attributes for the successful candidates.Principal accountabilities include:<ul><li>Thorough&nbsp;understanding and experience of Operations and Customer Service Centers and related Technology, processes, strategies and tactics</li><li>Strong relationship management, and communication</li><li>Confirmed knowledge and experience of the Global Commercial Payments business and Commercial Servicing space</li><li>Ability to use data and analysis to inform decision making, balancing with the needs of the customer and employee</li><li>Able to engage with people at all levels from CCPs to SVPs</li><li>Demonstrated ability to create followership and inspire teams to new levels of engagement and performance through extraordinary leadership capabilities</li><li>Passion for the Customer and Colleague</li></ul>Responsibilities:<ul><li>Builds a strong team that adopts change and innovative thinking to deliver differentiated value to customers</li><li>Collaborates with internal and external business partners to drive retention, growth and overall satisfaction</li><li>Develops and drives winning strategies that align with CMS and GSG priorities and delivers strong scorecard results</li><li>Drives efficiency through automation, resource optimization and utilization of digital tools</li><li>Ensures the appropriate controls are in place to achieve 100% compliance with policies and regulations globally</li><li>Partners with key partners to prevent and/or respond to issues with a sense of urgency</li><li>Seeks external/competitive perspective to ensure Servicing remains a differentiator for AXP</li></ul>Minimum Qualifications:&nbsp;<ul><li>A minimum of 2 years People Leadership Call Center Experience, Operational and Relationship Management experience</li><li>Consistent track record to lead large, diverse team and thrive in a dynamic environment</li><li>Strong written and verbal communication skills with the ability influence decisions at various levels to drive desired outcomes</li><li>Excellent collaboration and negotiation skills with the ability to drive mutually beneficial solutions with internal and external partners</li><li>Proven ability to develop and implement strategy to improve processes, policies and the overall customer experience journey</li><li>Innovative, Strategic Leader with a vision with strong change leadership skills that leads with a growth mindset</li></ul>Preferred Qualifications:<ul><li>Preferred 2+ years of demonstrated people leadership experience in leading a team of 10 - 15 employees required.</li><li>Knowledge of GCS products/solutions (corporate card, BTA, CMC, CPC, vPayment etc.) preferred</li><li>Strong working knowledge of Corporate Card products, benefits, and services</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Team Leader-Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators.&nbsp; The OPA's roles are client dedicated roles providing Program Administrator and or Authorized Signatory program support. The activities are client defined and accordance with American Express.This role is essential for the day-to-day leadership of a distributed team delivering service to Global Clients. This role will allow the successful candidate to demonstrate their strategic thinking, inspirational people leadership, collaboration, operational leadership skill and the ability to stretch themselves through interactions with leaders, colleagues and clients.The successful candidate will need to be an inspiring leader who can balance the demands of running a high paced service environment with hands on people leadership and innovation to propel future results. A consistent record of exceptional results, significant people leadership, guide relationship management skills and an ability to think laterally and challenge the status quo are fundamental attributes for the successful candidates.Principal accountabilities include:<ul><li>Thorough&nbsp;understanding and experience of Operations and Customer Service Centers and related Technology, processes, strategies and tactics</li><li>Strong relationship management, and communication</li><li>Confirmed knowledge and experience of the Global Commercial Payments business and Commercial Servicing space</li><li>Ability to use data and analysis to inform decision making, balancing with the needs of the customer and employee</li><li>Able to engage with people at all levels from CCPs to SVPs</li><li>Demonstrated ability to create followership and inspire teams to new levels of engagement and performance through extraordinary leadership capabilities</li><li>Passion for the Customer and Colleague</li></ul>Responsibilities:<ul><li>Builds a strong team that adopts change and innovative thinking to deliver differentiated value to customers</li><li>Collaborates with internal and external business partners to drive retention, growth and overall satisfaction</li><li>Develops and drives winning strategies that align with CMS and GSG priorities and delivers strong scorecard results</li><li>Drives efficiency through automation, resource optimization and utilization of digital tools</li><li>Ensures the appropriate controls are in place to achieve 100% compliance with policies and regulations globally</li><li>Partners with key partners to prevent and/or respond to issues with a sense of urgency</li><li>Seeks external/competitive perspective to ensure Servicing remains a differentiator for AXP</li></ul>Minimum Qualifications:&nbsp;<ul><li>A minimum of 2 years People Leadership Call Center Experience, Operational and Relationship Management experience</li><li>Consistent track record to lead large, diverse team and thrive in a dynamic environment</li><li>Strong written and verbal communication skills with the ability influence decisions at various levels to drive desired outcomes</li><li>Excellent collaboration and negotiation skills with the ability to drive mutually beneficial solutions with internal and external partners</li><li>Proven ability to develop and implement strategy to improve processes, policies and the overall customer experience journey</li><li>Innovative, Strategic Leader with a vision with strong change leadership skills that leads with a growth mindset</li></ul>Preferred Qualifications:<ul><li>Preferred 2+ years of demonstrated people leadership experience in leading a team of 10 - 15 employees required.</li><li>Knowledge of GCS products/solutions (corporate card, BTA, CMC, CPC, vPayment etc.) preferred</li><li>Strong working knowledge of Corporate Card products, benefits, and services</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Team Leader-Operations: Future Opportunities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Within the Global Fraud and Banking Risk organization, the fraud claims team is responsible for leading fraud claims management strategy to ensure we are holding the right party accountable for fraud and driving continuous enhancements to our fraud controls. In this role, you will work in a highly dynamic and exciting environment and will have the opportunity to shape strategies and policies for American Express Card products relates to fraud claims. You will be part of a high performing team working closely with multiple partners.Responsibilities:The successful candidate will provide critical data analysis for the Suspect(bogus) fraud transaction review and rebill process, which leverages Amex’s unique closed loop and big data capabilities. In this role, you will closely partner Fraud operational teams, Risk management teams, and many other partners to create/design world-class strategies and capabilities. <ul><li>Analyze fraud claims data for patterns and trends.</li><li>Define Suspect Fraud review process, design and implementation of suspect fraud claim strategies.</li><li>Leverage available data to identify opportunities to improve fraud claim strategies, or enhance fraud claim processes.</li><li>Conduct case reviews to analyze fraud claim issues and explore strategic opportunities.</li><li>Partner with internal CFR teams to enhance POS &amp; FRAP fraud controls and drive fraud loss reduction.</li><li>Manage and enhance Daily / Weekly/Monthly KPI reporting and provide reviews on trends/issues.</li></ul>Minimum Qualifications:&nbsp;<ul><li>Bachelor’s degree required, Graduate Degree in Economics, Statistics, Computer science, Mathematics, Finance, Operations Research, Engineering, Science, or in related advanced quantitative fields is preferred. </li><li>Experience with data processing tools such as SQL, Python, Hive, etc.</li><li>Experience manipulating and extracting data from both very large and small datasets.</li><li>Ability to analyze and identify trends and patterns to draw meaningful conclusions to solve business problems.</li><li>Ability to create business data reports and produce high-level analysis summary.</li><li>Ability to marry quantitative and analytical methods and business skills to drive results.</li><li>Ability to manage multiple projects effectively. Proven track record of driving results with a strong sense of urgency and to follow-up different levels of prioritizations. &nbsp;</li><li>Experience in analytics is preferred.</li><li>Ability to work in a dynamic, fast changing environment, with a strong attention to detail, communicate effectively and work well in a cross-functional environment.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst-Risk Management

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As the Operations Manager you will shape and guide a fast-growing, dynamic Automotive Service startup. Your primary responsibilities will be to oversee AutoNation Mobile Service field operations in your territory. You will ensure that AutoNation Mobile Service's strategic vision is executed in a highly efficient, measurable, and scalable manner. You will grow and manage a high-performing service delivery team and strongly collaborate across the entire organization to achieve growth and profitability targets.WE WILL DEPEND ON THIS PERSON TO<ul><li>Review the work forecasts and determine productivity requirements to during the day to meet the overall regional objectives</li><li>Optimize the market coverage in your area and service areas of the existing AutoNation Mobile Service vans</li><li>Run daily stand-ups with the technicians at the HUB</li><li>Develop and execute fleet service standard operating procedures</li><li>Manage, motivate and grow the technician workforce with focus on required technicians’ skill level and directing towards efficiency of the dedicated workforce, this includes timecards, schedule management and staff management leveraging the centrally provided HR systems</li><li>Enhance the current workshop and stocking infrastructure. Identifying and contracting a suitable operations home base to park and stock the service vans, specifically for the Fleet and location-based service operations</li><li>Collaborate with parts and dispatch central team members in your market area to enhance pre-booking and Repair Order volume growth</li><li>Manage and develop a team of fleet designated managers, team leaders, service technicians, service advisors and reinforce the role of the launch manager in close alignment with the sales team &nbsp;</li><li>Cooperate closely with the fleet sales team members to achieve service sales targets and maintain customer satisfaction&nbsp;</li><li>Specify digital product requirements supporting the efficient service execution (site scheduling, technician scheduling, parts identification and ordering, bonus, and timecard accounting, etc.)&nbsp;</li><li>Work on site to perform field visits, coach, manage, motivate and grow the technician workforce for Fleet with a focus on required technicians’ skill level and directing towards the efficiency of the dedicated workforce, this includes timecards, schedule management, and staff management leveraging the centrally provided HR systems</li><li>Enhance the current hubs and stocking infrastructure</li><li>Interact daily with sales and account management to ensure all stakeholders are aligned&nbsp;</li><li>Be the point of escalation for material service-related issues and proactively recommend go-forward solutions&nbsp;</li><li>Ability to travel &nbsp;</li><li>Identifying and contracting a suitable operations home base to park and stock the service vans, specifically for the Fleet and location-based service operations</li><li>Identify improvement opportunities and initiate optimization measures along with fleet service operations (scheduling, dispatch, service/repair execution, customer interaction, and follow-up, fleet repair van/tool handling, etc.)&nbsp;</li></ul><h2>YOU SHOULD HAVE</h2><ul><li>An undergraduate degree from an accredited college or university is preferred</li><li>5+ years of experience in operations management, process design, and execution across various teams and regions&nbsp;</li><li>Experience in establishing partnership focused operating procedures with the ability to find workable compromises across the entire company (incl. product, technology, marketing, finance, and operations)</li><li>Industry experience in automotive, mobility, home services, or a delivery related business.</li><li>Experience in leading operations teams across various operation sites&nbsp;</li><li>Experience overseeing and growing customer-related operations including customer service and field services</li><li>Strong ability to manage and motivate staff through excellent communication and operational involvement</li><li>Experience with directly interacting with customers and issue/conflict resolution&nbsp;</li><li>Knowledge on how to leverage data analytics to support change management and standardize procedures across teams/regions&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Mgr. Operations (MS)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.We are seeking an innovative Senior Technical Program Manager with a strong technology mind-set. This Role is responsible for &nbsp;planning, directing and coordinating large strategic programs from initiation through to implementation. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This individual should be well versed in managing complex programs. This role will collaborate closely with Product, Engineers, Architects, Leadership and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is &nbsp;key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.&nbsp; Key responsibilities: - Develops the program strategy and the various enterprise-wide high-level project plans with scope and approach are fully &nbsp;understood by all partners - Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives - Identifies and tracks key achievements and recommend adjustments to cross-functional team plans - Ensures accurate reflection of project/program budgets, forecasts and actuals with related tools - Monitors and communicates the progress of the delivery and ensures timely and effective communication of the status in &nbsp;terms of cost, forecast, schedule and assessment of risks/issues - Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained &nbsp;throughout the execution of the plan - Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid &nbsp;compromising delivery - Ensures effective usage of change control procedures and processes to retain control on scope, schedule and cost - Adds to continual process improvement or re-engineering activities - Communicates with key partners regarding program strategy direction and changes - Facilitates Agile events that help the Engineering team deliver value incrementally and iteratively - Drives the Engineering team's contribution throughout the Program Increment (PI) through coaching and facilitating team &nbsp;level events - Supports the team in achieving the PI objectives and improves the team’s long-term performance via coaching and &nbsp;encouraging continuous improvement in ways of working - Supporting and coaching Product Owners through backlog refinement, backlog readiness, definition of ready/done, &nbsp;coaching on writing user stories, supports decision making and cultivates continuous delivery of business value to end &nbsp;users - Proactively identifies and maintains visibility around gaps, impediments, risks, and dependencies and recommend &nbsp;solutions. Ensures impediments are visible and handled through to resolution, raising up when vital - Ownership of practices for identifying, tracking, discussing, and resolving cross-team dependencies within the team, &nbsp;identify owners of a dependency on some occasions. - Uses coaching and facilitation to enable team to use dependency management techniques to drive delivery - Improves the performance of the team (e.g., reaction time and solutioning) by encouraging innovation, continuous &nbsp;improvement, and adoption of standard practices - Influences without authority through effective change and leadership management - Takes verbal inputs and prepares project roadmaps and timelines and participate in planning meetings with leaders from &nbsp;other departments. - Strong understanding of organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose &nbsp;problems and improve delivery - Ability to collaborate across teams and able to build and leverage strong working relationships and bring different &nbsp;opinions to consensus - Understanding of the full life cycle of product development, from concept to delivery, including Test Management - Ability to manage the post-production processes, drive quality, and implement testing best practices - Ability to maintain a high attention to detail in a deadline-driven work environment - Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional &nbsp;stakeholders and senior leaders - Strong understanding of interconnections between various business priorities - Demonstrated knowledge of project management process, project management software tools, templates, and &nbsp;management techniques. - Strong ability to manage change in a dynamic environment and influence others without direct authority - SAFe Agile Scrum Certification Minimum Qualifications: - Bachelor’s degree in technology related subject area or equivalent experience required - 7-10 years of experience with a consistent track record of growing responsibility - Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet &nbsp;customer expectations for timeliness and quality - Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and &nbsp;influencing - Excellent oral and written skills; Ability to efficiently communicate across product, technology and business partners - Ability to deliver complex software iteratively and with quality - PMI Certification is a plus. Scrum Master Certification or demonstrated years of experience (expectation of Scrum Master &nbsp;Certification may be required within designated timeframe). - Experience using Rally delivery management platform is required - Experience with SDLC Methodologies &amp; Practice - Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard &nbsp;practices Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Technical Program Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role?The Engineer - IT Asset Management position is responsible for contributing to the design, development, testing, troubleshooting, debugging, modifying, deployment, documentation, reliability, and availability of software, systems and data for ITAM solutions and processes. The engineer will work with technology and business partners to ensure data integrations are designed, functioning and monitored to deliver high quality and complete data to ITAM processes. Additional responsibilities include analyzing data to drive root cause identification of issues and managing the issue to resolution.The successful candidate will work individually and with teams on both structured and unstructured assignments.&nbsp;Responsibilities may include, but not limited to, the following:<ul><li>Assists in documenting data requirements and data stories, including analyzing data requirements, data stories and corresponding data sources and data architecture.</li><li>Liaise between ITAM product and control development, control operations, technology support and development related to IT asset data requirements and issues.</li><li>Assists in supporting data testing.</li><li>Conduct data mining/analysis activities to provide actionable insights to support issue identification, resolution or to support enhancements.</li><li>Investigate and drive incident and problem resolution, collaborating with partner teams</li><li>Monitor and measure accuracy of inbound data feeds, data conditioning processes and work with partner teams to identify and drive resolution of quality or completeness gaps. </li><li>Assist in investigating, documenting and monitoring all upstream and downstream systems, tools and processes which facilitate effective operation of ITAM controls.</li><li>Provide data analysis and documentation to support process and audit activities. </li><li>Communicate the status of issues, preventative solutions and resolution to the team and leader with an emphasis on risk awareness. </li></ul>Minimum QualificationsThe successful candidate for this position must be a proven initiative-taker with the ability to manage multiple priorities.In addition, the candidate must possess the following qualifications: <ul><li>Up to 4 years of software development experience in a professional environment and/or comparable experience</li><li>Familiar with Agile or other rapid application development methods</li><li>Hands-on experience with SQL and relational databases, data visualization, dashboard or report design, Power BI</li><li>General knowledge of distributed (multi-tiered) systems, algorithms, and relational databases</li><li>Bachelor’s degree in computer science, computer science engineering, or related field required; advanced degree preferred </li><li>Understands XML/JSON and schema development/reuse, database concepts, database designs</li><li>Conducts systematic and rational analyses to identify the root cause of problems.</li><li>Excellent skills in organizing and managing workload to ensure demands are met and targets are achieved.</li><li>Experience in data and information analysis, utilizing various sources to make sound conclusions and decisions.</li><li>Is clear when explaining ideas and concepts to others, communication is structured and easy to understand. </li><li>Demonstrates analytical thinking and adaptive communication.</li><li>Knows when to raise decisions and when to make on-the-spot decisions.</li><li>Able to challenge the status quo and drive creative ideas and solutions.</li><li>Recognizes the importance of teamwork and collaboration to achieve objectives.</li><li>Adapts to change quickly and easily.</li></ul>Preferred Qualifications<ul><li>Experience with IT Asset Management, multi-source CMDB and the ServiceNow platform.</li><li>Professional certifications or 3+ in IT Asset Management (i.e., CSAM, CITAM, CHAMP, CAMSE or equivalent).</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Engineer-SQL (Data Analysis/ Visualization)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. AmericanExpress.com&nbsp;is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications. The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight. The Web Financial Technology team is looking for a strong, dynamic leader who can help shape our Technology and Product roadmap. You will be leading a global domain focusing on development responsibilities, which has direct impact on top customer journeys, company’s revenue generation and making a meaningful impact on digital customer experience. If you have the talent and desire to develop innovative products and services at a rapid pace, work as part of a customer centric organization, serving our customers seamlessly across the globe through various channels, join our team! Key Responsibilities<ul><li>Build strong teams with a focus on technology and develop a safe team space where every team member has a strong sense of belonging and is passionate to achieve collective team objectives.</li><li>Build/Maintain strong, proactive relationships with our Amex Business, product, and Technology partners.</li><li>Establish Strong Working Relationship with Product Owners and technical teams across various organization.</li><li>Hire/Retain/ Mentor Engineers and promote strong engineering culture / Best practices.</li><li>Conduct performance assessments/ provide feedback and establish a feedback loop with Engineering team.</li><li>Be a compelling storyteller with experience communicating complex technical concepts and ideas to engineers and non- engineers alike.</li><li>Demonstrated ability to adapt to new technologies and learn quickly.</li><li>Accountable for driving roadmap and strategic direction within scope responsibilities</li><li>Ensure alignment of Architecture, strategies, tools/methods with software architects and developers.</li><li>Ability to adapt solutions to meet the broader needs of the portfolio.</li><li>Provide thought leadership around best practices and new/emerging concepts.</li><li>Be a Change Agent and challenge status quo while helping to drive the necessary changes.</li></ul>Qualifications:<ul><li>10+ years of largescale software product engineering, technology delivery in a complex environment, with depth in user experience development.</li><li>5+ years of experience in building Web applications.</li><li>University Degree in Computer Science, Computer Science Engineering, or related field or equivalent experience.</li><li>Hands-on coding experience in the following technology environment - React, Redux, Flux, Angular, NodeJS, GraphQL, REST based APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, Google Cloud Platform, AWS.</li><li>Significant active Engineering experience in a complex environment and/or comparable experience.</li><li>Successful Engineering and deployment of large-scale web products in an agile product development environment.</li><li>Ability to lead a team and negotiate and influence strategic partners within the team and externally in the broader organization.</li><li>Ability to build long term relationships across the organization.</li><li>DevOps knowledge for highly available IT infrastructure</li><li>Excellent oral and written communication skills with a demonstrated ability to influence technical and business audiences including those at the Executive leadership level.</li><li>Proven ability to adapt to new technologies and learn quickly.</li><li>Demonstrated experience coaching, mentoring, and developing technical professionals.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Web Engineering Director - Web Financial Technology Team

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.POSITION SUMMARY:This position is responsible for administration and review of all fire safety programs, to include evacuation plans, fire drills, fire warden training, emergency action plans, development of personal emergency evacuation plans for self-identified colleagues, evacuation awareness training, and fire risk assessments.The incumbent will be responsible for assuring compliance with local market regulations and fire codes. SCOPE AND RESPONSIBILITIES:Partial list of job duties:·Maintain documentation and administrative tracking of all fire safety programs and activities at AXP facilities within the position’s area of responsibility.This will consist of maintenance of the following programs:Fire Drills, Fire Warden Recruitment &amp; Training, Emergency Action Plans, Navigator Training, PRA/PEEP program, Fire Risk Assessments, Awareness training.·Assure AXP facilities within the position’s area of responsibility are compliant with all local fire safety laws and ordinances.·In participation with local AXP GS management, manage emergency and non-emergency fire drills and inspections at designated facilities.·Inspect fire prevention, fire safety, and emergency action plans at facilities within the position’s area of responsibility.·Serves, when needed, as the primary company representative to the local fire department in order to maintain the program’s effectiveness.·Support the local market Global Security Director/Manager in various operational processes.The position will be a member of the local Crisis Response Team.·Collaborate with local GRE Facilities management &amp; team, Workplace Safety, Healthy Living, and other key stakeholders.·Maintain communication with all Global Security management personnel.·Maintain and provide documentation of all programs, to include metrics demonstrating the effective management of the fire safety program. ·Work with local law enforcement and/or government fire safety officials.·Assist Global Security events, incidents, or crises when needed/required. ·Travel may be required.·Required to be on call 24 hours a day.QUALIFICATIONS:·Five plus years of operational experience in Occupational Fire Safety, Fire Prevention, Emergency Response or a similar-like role in the regional/local market.·Knowledge and understanding of emergency response training and planning.·General understanding of fire suppression, detection, and alarm systems.·Knowledge and understanding of preparing and executing evacuation drills.·Ability to facilitate, train, and lead large groups of people.·Excellent computer skills are required, with thorough working knowledge of programs like, Slack, Excel, Power-point, and Word. ·Knowledge and thorough understanding of applicable NFPA or country-specific standards and best practices in fire safety and emergency egress.·Significant multi-tasking ability required in order to manage a high volume of work projects and processes.·Regional and cultural sensitivity with emphasis on diversity required in order to adjust communication and presentation styles to manage business relationships and expectations, while achieving Global Security goals.·Strong organizational skills and project management experience is required.·Ability to analyze problems and make appropriate decisions quickly.·Ability to drive large complex programs and solutions using both direct and virtual teams.·Strong written and verbal communication skills.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

186 Full Time Jobs in Tempe, AZ, USA