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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The General Counsel’s Organization’s (GCO) mission is to protect and strengthen American Express through legal expertise and strategic advice that helps our business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Given the dynamic nature of the global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by:&nbsp;<ul><li>Providing rich work experiences and opportunities for professional development</li><li>Recognizing and rewarding those who drive and deliver results</li><li>Respecting and valuing diversity, integrity, and personal accountability&nbsp;</li></ul>Role &amp; Responsibilities:The Corporate Governance Team of the General Counsel’s Organization is seeking a Vice President &amp; Senior Counsel to advise on corporate governance matters at both the parent level and with its subsidiary network.Here’s just some of what you’ll do in this role:&nbsp;<ul><li>Provide legal counsel and strategic support on a variety of corporate governance matters and disclosure control processes, both at the American Express Parent level and within its subsidiary network</li><li>Provide legal counsel and strategic support on a wide range of disclosure issues and corporate transactions</li><li>Assist the Corporate Secretary in all corporate secretarial functions with respect to the American Express Company, the publicly traded parent company</li><li>Monitor, review and advise colleagues worldwide on key policy and regulatory issues and evolving disclosure trends</li><li>Assist drafting the American Express Proxy Statement and manage the shareholder proposal process</li><li>Assist preparation for the Annual Meeting of Shareholders</li><li>Assist with management of the subsidiaries of the American Express Company</li><li>Draft governance policies, including committee charters and related policies</li><li>Advise on insider trading and Section16 issues</li><li>Act in a leadership role in relation to corporate governance developments and drafting corporate policies and public disclosures</li><li>Advise with respect to executive compensation matters</li><li>Advise on ISS and Glass Lewis and other proxy advisory service positions and corporate responses</li><li>Act as a people leader of certain legal professionals in support of AXP corporate secretarial functions</li><li>Attend meetings and take minutes (as needed)</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree &amp; J.D.; good standing member of a State Bar Association</li><li>8+ years of related legal experience, ideally at least two years in an in-house legal role</li><li>Demonstrated knowledge of board governance, best practices, protocols and procedures</li><li>Expertise on issues of corporate and U.S. securities laws</li><li>Experience with coordination and filing of timely and continuous disclosure documentation with the U.S. SEC, the Federal Reserve and the New York Stock Exchange</li></ul>Preferred Qualifications:&nbsp;<ul><li>Business oriented approach to problem solving</li><li>Strong interpersonal skills</li><li>Superior legal and analytic skills</li><li>Excellent legal judgment and drafting skills&nbsp;</li><li>Detail oriented</li><li>High level of personal accountability</li><li>Ability to work well under pressure and to manage heavy workload in a challenging and fast-paced environment</li><li>Executive presence and excellent oral communication skills</li></ul>Salary Range: $220,000.00 to $320,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsIf the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Vice President & Senior Counsel, Corporate Secretary

American Express Travel Related Services Company, Inc. seeks Senior Product Designers to create user experiences for the core journeys of American Express. Partner with product owners, user testing, and engineers to enhance usability. Create detailed information architecture diagrams, user flows and prototypes. Apply best practices in design approaches and methods to deliver best-in-class user experiences. Gather and understand business and user needs, create information architecture diagrams and user flows, and build detailed wireframes, low fidelity prototypes, and new concepts.Position requires a Bachelor’s degree in Computer Science, Engineering, Multimedia, Graphic Design, Information, or a related field, followed by 5 years of progressively responsible experience with analyzing user requirements, procedures, and problems to improve user experiences. Experience must include 1 year of experience with each of the following: building high-fidelity prototypes using HTML; improving readability, utility, and overall user experience; developing prototypes, mockups, wireframes, and style guides based on requirements; developing layout, color scheme, and final interface design using HTML and CSS; and Adobe CC, Axure RP, InVision for clickable prototypes, JIRA, Microsoft tools, OmniGraffle, and Sketch. Telecommuting is available up to 2 days per week. Job Location: New York, NYSalary Range: $155,688.00 - $170,000.00 &nbsp;annuallyThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.#LI-DNI

Senior Product Designers

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Governance team is to establish the Operational Risk and Controls strategy for US Consumer Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.US Consumer Services is looking for a Senior Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Manager, US Consumer Services Governance will:<ul><li>Oversee execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.</li><li>Oversee tracking of issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly</li><li>Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU</li><li>Manage specific risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums</li><li>Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication</li><li>Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU</li><li>Lead implementation of key areas training initiatives that align with Operational Risk Management</li><li>Manage processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul><h4>Required Qualifications: &nbsp;</h4><ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Excellent project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul><h4>Preferred Qualifications:&nbsp; </h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following: </li><li>Translating operational risk strategy and appetite into execution guidelines </li><li>Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds </li><li>Oversee the implementation of the operational risk governance frameworks</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards</li><li>Manage the operational risk exam management processes </li><li>Experience in financial services industry</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Control Management, Risk Oversight

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are on the lookout for a Senior Manager in the realm of Artificial Intelligence (AI) and Machine Learning (ML), specializing in Natural Language Processing (NLP) and Generative AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.As a Senior Manager, NLP and Generative AI, you will contribute to the development and implementation of cutting-edge NLP solutions that address significant business challenges. Working closely with cross-functional teams, you will leverage your expertise in NLP to streamline and enhance automation of key servicing processes, uncover customer insights more effectively from untapped data assets, enhance risk and marketing decisions by leveraging unstructured data and improve our internal operational processes by optimizing and automating essential business workflow . Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.Key Responsibilities<ul><li>Lead the design and development of NLP and Generative AI projects, ensuring alignment with business objectives and scalability across the organization.</li><li>Conduct applied research in NLP to identify and deploy advanced techniques that enhance our data science capabilities, focusing on delivering practical business solutions.</li><li>Pilot new projects that leverage AI/NLP to uncover insights from vast data sets, driving decisions and innovations that enhance customer satisfaction and operational efficiency.</li><li>Implement robust project management frameworks to oversee the end-to-end development lifecycle of AI projects, from initial concept to deployment and evaluation.</li><li>Foster a culture of continuous innovation by staying abreast of the latest trends in AI and NLP, and actively sharing knowledge and insights to contribute to the collective growth and technical proficiency of the team.</li><li>Communicate effectively with stakeholders at all levels, translating complex AI concepts into understandable and actionable insights.</li><li>Collaborate with the Technology team to integrate NLP solutions into our existing systems and platforms, enhancing functionality and user engagement.</li></ul>Qualifications<ul><li>Ph.D. degree in a quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).</li><li>5+ years of experience in machine learning, NLP, and Generative AI, with a demonstrated ability to manage projects from inception to completion.</li><li>Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects that have delivered tangible business outcomes.</li><li>Good understanding of state-of-art ML and deep learning techniques including transformers, BERT,auto-regressive language models, and other un-supervised learning techniques in NLP</li><li>Experience with working with large language models such as chatGPT, Llama, PaLM, Bard, Bloom, Vicuna, Mistral, etc.</li><li>Solid understanding of agile project management principles, with experience leading teams and managing projects in a fast-paced environment.</li><li>Excellent communication and leadership skills, with the ability to collaborate effectively with both technical and non-technical teams.</li><li>Strong problem-solving abilities, with a creative and analytical approach to tackling challenges and driving results.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Data Science

American Express Travel Related Services Company, Inc. seeks Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solutions. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Master's degree in Computer Science, Engineering, Information Systems, or a related STEM field. Experience must include: 2 years of software design, development, testing, and implementation experience. Experience must include: 1 year of experience with Agile, AngularJS, analyzing requirement specifications, HTML, J2EE, Java, JavaScript, JQuery, JUnit, Log4J, Maven, Oracle, RESTFul Web Services, Servlets, SOA, Spring, SQL, SVN, Tomcat, unit test plans, UNIX, Waterfall, WebSphere, and XML. Telecommuting is available from anywhere in the U.S.Job Location: New York, NYSalary Range: $123,656.00 - $150,000.00 annually&nbsp;We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>&nbsp;on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI

Engineers

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the Specialized Operational Risk Management team is to provide subject matter expertise on implementing specific Operational Risk programs to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.US Consumer Services is looking for a Director level candidate to lead a diverse team of impactful professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Director, US Consumer Specialized Operational Risk Management will:<ul><li>Provide leadership and oversight for implementation of large-scale operational risk management programs within the first line (i.e. Third-Party Risk, Privacy and Data Risk, Business Continuity Management, Conduct Risk, etc.)</li><li>Serve as the go-to subject matter expert within the BU on decentralized risks&nbsp;</li><li>Ensure all activities &amp; guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams</li><li>Comply with policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy), and support with design/ enhancement of BU procedures /standards by providing topic-specific insight</li><li>Coordinate activities to ensure effective execution and coverage of risk framework elements, including key risk indicators to measure effectiveness of programs</li><li>Advise on integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs</li><li>Develop and maintain a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise</li><li>Establish Reporting and Management Information System (MIS)</li><li>Support with design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within US Consumer Services</li><li>Consult on the design and implementation of controls tailored to specialized risk areas, and provide broader input on the area of risk</li><li>Share topical risk knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes</li><li>Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review</li><li>Partner with second and third line to establish best practices</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the business to ensure consistency</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)&nbsp;Understanding of critical operational risk management lifecycle activities</li><li>Proven track record of designing and implementing enterprise-wide risk management frameworks and methodologies.</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li><li>Prior experience in Enterprise Risk Management programs is a plus</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li><ul><li>Strong Enterprise Risk Management experience – understanding of financial markets, products, and regulatory requirements impacting risk management</li><li>Proven track record of designing and implementing enterprise-wide, large scale risk management programs, frameworks and methodologies</li><li>Serving as the go-to subject matter expert pertaining to specific operational risk types</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams&nbsp;</li><li>Complying with policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li><li>Excellent analytical, communication, and influencing skills with the ability to interact effectively with senior stakeholders</li><li>Demonstrated leadership capabilities, including ability to build and motivate high-performing teams across multiple geographic locations </li></ul></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - US Consumer Specialized Operational Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant discount revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.How will you make an impact in this role?The Senior Manager, Merchant Pricing team is responsible for managing the pricing strategy and financial analyses for several of American Express’ U.S. merchant relationships. This position will also drive the merchant pricing and commercial negotiation strategy.The Senior Manager is also responsible for supporting important broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organization’s goal for growing profitable charge volume and merchant expansion; essential to the strength of our business.This is an excellent opportunity for an individual to gain deep knowledge of the Merchant business, as well as exposure to and insight from senior leaders across the Blue Box.&nbsp;&nbsp;The Senior Manager should be a dynamic individual who can work closely with senior leaders and has the right ambition to drive change.<ul><li>Develop pricing strategies based on quantitative data analytics and provide recommendations on key financial / commercial terms during merchant negotiations</li><li>Evaluate business cases for various merchant pricing scenarios, model P&amp;L impacts, and perform sensitivity analyses to drive agile business decisions</li><li>Develop and regularly present to senior leaders on merchant pricing negotiation strategies and recommendations</li><li>Create compelling, merchant-facing materials for client negotiations, which articulate and quantify the AXP value proposition</li><li>Present directly to merchants and explain American Express’ pricing philosophy, premium to competitor bank card rates, industry pricing, and pricing proposals – lead discussions and negotiations as appropriate</li><li>Draw merchant-specific insights from internal data (transactions, merchant profiles, etc.) and external data (analyst reports, industry research, etc.) to identify key opportunities and challenges during a negotiation</li><li>Build relationships across client management organization (CLM) that drive team accountability and ensure goal achievement</li><li>Contribute to the ongoing development of an infrastructure that identifies opportunities for sharing best business practices, streamlines implementation of contract/payment terms, and other internal processes</li></ul>Minimum Qualifications<ul><li>4+ years of experience with an Undergraduate degree&nbsp;</li><li>Strategic thought leader with the ability to work through unstructured problems and develop clear action plans</li><li>Demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of financial data</li><li>Strong relationship management and collaboration skills with the ability to influence others in situations where there may be different goals</li><li>Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented</li><li>Ability to excel in a fast-paced, dynamic team environment, which places a premium on driving results</li><li>Creative thinker who is willing to question traditional ways of doing things and develop new approaches to old challenges</li><li>Strong project management skills with full ownership from analysis through to implementation</li><li>Passionate focus on the customer; demonstrated desire to understand and solve for customer needs</li><li>Demonstrated ability to handle multiple requests and prioritize accordingly</li><li>Capacity to remain calm and flexible under pressure</li></ul>Preferred Qualifications<ul><li>Experience managing pricing strategy within a contractual framework.&nbsp; This includes comfort with contracts, knowing facts of a multitude of contracts, and recommending contractual negotiation strategy</li><li>PowerBI, SQL, etc., with the ability to teach others and uplift a team to self-service&nbsp;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Merchant Pricing Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The US Consumer Marketing (USCM) organization leads prospect acquisition and customer marketing for US Consumer Services (USCS), one of the largest growth engines within American Express. The Investment Services team within USCM is responsible for several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of USCS’ marketing budget.How will you make an impact in this role?Within Investment Services, the Analyst of Optimized Investment Management is primarily responsible for driving investment efficiency across new account acquisition and customer marketing. The Analyst will collaborate closely with Finance, channel owners and the marketing analytics team to analyze and assess investment inputs for unfunded investment ideas and the performance of campaigns in market, assessing spend, lend and account variables and marketing expense elements impacting return on investment.&nbsp;The Senior Analyst will also be responsible for ideating and coordinating the delivery of capabilities and infrastructure that will improve Investment Optimization, with the aim of facilitating faster and better investment decisions for the business.&nbsp;This critical work has a high degree of visibility to marketing leadership, and there will be regular opportunities to present insights relevant to Investment Optimization. As such, the Analyst will enable transparency and optimal investment outcomes for the largest marketing budget in American Express.Job Responsibilities: <ul><li>Ownership of investment measurement, in partnership with the Finance, channel and analytics teams</li><li>Ownership of presentation and insights for investment measurement</li><li>Ownership of analyzing the drivers of key performance indicators impacting ROI and revenue yield efficiency</li><li>Collaboration on IO infrastructure improvement deployments</li><li>Ad hoc analytical projects and the development of presentation materials, reports and excel models for marketing partners</li></ul>Minimum Qualifications<ul><li>Highly motivated individual with excellent collaboration and communication skills</li><li>Energetic, flexible and positive approach to tackling challenges</li><li>Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights</li><li>Extreme attention to detail and accuracy – strong sense of responsibility and accountability</li><li>Self-starter with an ability to navigate the organization and processes independently</li><li>Project management skills – ability to handle multiple requests and prioritize accordingly </li><li>Relationship building skills – enjoys working as part of a larger team and fostering relationships </li><li>Team player with an ability to support projects outside of immediate scope</li><li>Presentation skills – equally capable of creating presentation materials and presenting in front of peers and more senior leaders </li><li>Aptitude with Excel – e.g. formulas, pivot tables, macros</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Sr. Analyst - Investment Measurement

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.US Consumer Services is looking for a Sr. Analyst of Process Risk focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. How will you make an impact in this role?The Sr. Analyst, US Consumer Services Process Risk Reduction will:<ul><li>Facilitate alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives.</li><li>Identify process risk issues and mitigation strategies</li><li>Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team)</li><li>Execute on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise</li><li>Assist in conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive&nbsp;methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement</li><li>Document control design effectiveness </li><li>Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite</li><li>Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise</li><li>Foster a culture of risk awareness and ongoing improvement within the team and the broader organization.</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul><h4>Required Qualifications </h4><ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul><h4>Preferred Qualifications</h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following:&nbsp; <ul><li>Assisting of Identification and prioritizing areas that require risk reduction measures</li><li>Executing on process risk reduction to ensure timely resolution of issues that are of highest priority and/or most significant impact&nbsp;</li><li>Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement</li><li>Conducting independent testing of issues to ensure complete &amp; effective resolution&nbsp;</li><li>Monitoring and tracking the implementation of process changes</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Process Risk Reduction

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The General Manager position is the leader of an AutoNation store, overseeing New and Used Sales, Financial Services, and After-Sales, which includes Service, Parts and Collision.&nbsp; This role drives the performance of the store by attracting, developing and retaining great talent and creating an exceptional buying and ownership experience for our customers. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Setting a clear vision and goals for the store to achieve targeted performance in all areas of the business</li><li>Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes</li><li>Attracting, developing and retaining the very best talent for the store</li><li>Creating an exceptional customer experience to drive customer loyalty</li><li>Developing and maintaining productive relationships with manufacturer partners</li><li>Analyzing the business to determine shortfalls and developing action plans to improve performance.</li><li>Driving the business through a high-level of involvement in the day-to-day operations</li></ul><h2>&nbsp; How will I know if I am successful?</h2>The performance of a General Manager is measured by achieving:<ul><li>Targeted unit sales and profit in all business areas</li><li>Targeted expense management</li><li>Targeted Associate retention</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; &nbsp;What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Automotive retail General Manager experience</li><li>Ability to set and achieve targeted goals</li><li>Proven ability to attract, develop and retain great talent</li><li>Strong financial and business acumen and the ability to drive revenue and profitability</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2>Our General Managers have a few options for career growth and development after success in this role. Opportunities may include:<ul><li>Market President</li><li>Other Corporate or Region support role</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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