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ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. &nbsp;Join our pioneering team and launch your career to new heights!NEUTRONNeutron is a medium lift launch vehicle capable of delivering the mega constellations of tomorrow, high assurance payloads, and human spaceflight. As a highly reusable launch platform, Neutron will deliver a highly cost-effective and reliable launch solution leveraging Rocket Lab’s proven execution history with the Electron program. If you’re interested in joining a high performing team, pushing the boundaries with a clean sheet development of re-usable liquid launch vehicle, this is your opportunity!Tool Design Engineer II /Senior Tool Design EngineerWe are currently seeking a Tool Design Engineer II or Senior Tool Design Engineer based out of Rocket Lab's Headquarters in Long Beach, CA. They will be responsible for design, specification, analysis, procurement, and operation of Ground Support Equipment (GSE) and tooling used across all programs and sites. They will support the Director of Manufacturing and Production and Design organizations, with deliverables required for internal leadership, board of directors, and investors.WHAT YOU’LL GET TO DO: <ul><li>Design, analyze, procure, and implement tooling (GSE) ranging in complexity from basic handling fixtures to engine or vehicle level test fixtures.</li><li>Own manufacturing, schedule, and sourcing of critical production tools</li><li>Interact with Numeric Control (N/C) programmers, welders, machinists, shop personnel, outside suppliers and engineers to ensure flawless and timely execution projects</li><li>Source, retain, and advise new and experienced vendors from a technical perspective</li><li>Collaborate with vehicle manufacturing engineers and designers on better design for manufacturing</li><li>Develop the standards, fabrication methods, and sourcing strategies used by the tooling organization</li><li>Design and lead the fabrication and sourcing of tooling aids, supporting equipment, and specialized hardware to enable rocket production</li></ul>(This position can be hired as a Tool Design Engineer II or Senior Tool Design Engineer Level)QUALIFICATIONS YOU’LL BRING AS A TOOL DESIGN ENGINEER II:&nbsp;<ul><li>Bachelor's degree in mechanical engineering, manufacturing engineering, aerospace engineering, or other engineering discipline</li><li>2+ years of tooling design and analysis</li><li>Technical project management or manufacturing design experience</li><li>Fundamental understanding of mechanical design principals</li></ul>QUALIFICATIONS YOU’LL BRING AS A SENIOR TOOL DESIGN ENGINEER: <ul><li>Bachelor's degree in mechanical engineering, manufacturing engineering, aerospace engineering, or other engineering discipline</li><li>5+ years of tooling design and analysis</li><li>Technical project management or manufacturing design experience</li><li>Advanced understanding of mechanical design principals</li></ul>THESE QUALIFICATIONS WOULD BE NICE TO HAVE:<ul><li>Tooling manufacturing experience within the aerospace, automotive, or other large format fabrication industries</li><li>FEA Analysis and hand calculations of structural, mechanical, or fluid components</li><li>Fundamental understanding of mechanical design principals</li><li>Proficient in reading and interpreting engineering drawings and GD&amp;T</li><li>Knowledge of heat transfer, fluids and structural mechanics</li><li>Project management experience in a fast-paced prototype fabrication shop environment</li><li>Knowledge of manufacturing methods for large precision structures and equipment</li><li>Detailed knowledge of quality standards for typical fabrication and production products</li><li>Experience integrating hydraulic and pneumatic controlled systems</li><li>Detailed knowledge of Siemens NX or similar CAD and PLM packages</li><li>Proficient with all types of hand tools and basic fabrication equipment</li><li>Understanding of basic structural analysis and solid mechanics as it relates to fabrication</li><li>Flexibility to travel to alternative Rocket Lab production sites and vendors, up to 15%</li></ul>ADDITIONAL REQUIREMENTS: &nbsp;<ul><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.   &nbsp;</li></ul><ul><li>Regularly required to sit, use hands and fingers,&nbsp;operate&nbsp;computer keyboard and controls, and communicate verbally and in writing.  &nbsp;</li></ul><ul><li>Must be physically able to commute to&nbsp;buildings &nbsp;</li></ul><ul><li>Occasional exposure to dust,&nbsp;fumes&nbsp;and moderate levels of noise. &nbsp;</li></ul><ul><li>Availability to work long hours and weekends as needed based on test and launch schedules. &nbsp;</li></ul>Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one component of our total rewards package at Rocket Lab.&nbsp; Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO &amp; a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: Discounted employee stock purchase program, subsidized EV charging stations, onsite gym, food and drinks, childcare concierge, and other discounts. Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.Base Pay Range (CA Only)$90,000—$135,000 USDWHAT TO EXPECT&nbsp;We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.&nbsp;&nbsp;&nbsp;Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.&nbsp; These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.&nbsp;Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.&nbsp; For more information on these Regulations, click here&nbsp;ITAR Regulations.

Rocket Lab

Tool Design Engineer II/Senior

ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. &nbsp;Join our pioneering team and launch your career to new heights!NEUTRONNeutron is a medium lift launch vehicle capable of delivering the mega constellations of tomorrow, high assurance payloads, and human spaceflight. As a highly reusable launch platform, Neutron will deliver a highly cost-effective and reliable launch solution leveraging Rocket Lab’s proven execution history with the Electron program. If you’re interested in joining a high performing team, pushing the boundaries with a clean sheet development of re-usable liquid launch vehicle, this is your opportunity!MANUFACTURING ENGINEER II - PROPULSIONBased out of Rocket Lab's headquarters in Long Beach, CA the Manufacturing Engineer - Propulsionis responsible for overseeing the introduction and implementation of new products and product revisions as related to both Rutherford and Archimedes engines. You will support the Director of Manufacturing Engineering and Production organization, with deliverables required for internal leadership, board of directors and investors.&nbsp;WHAT YOU’LL GET TO DO:&nbsp;<ul><li>Contribute to design reviews acting as an expert in design for manufacture, design for test, productivity, supplier capability assessments, quality control, etc.&nbsp;</li><li>Perform initial Value Stream Mapping Exercises, Method of Manufacture plans, cell design, etc.&nbsp;</li><li>Implement Factory layouts, Equipment selection, FAT, SAT, and production commissioning.&nbsp;</li><li>Develop production processes and ensure they are accurately and clearly documented, including testing procedures, health and safety requirements and supervisor signoffs.&nbsp;</li><li>Interface with the quality team to resolve manufacturing engineering quality responsibilities, and when required, lead problem containment and structured root cause &amp; corrective action investigations.&nbsp;</li><li>Design, develop, and implement tooling and equipment for use in a production environment where appropriate to improve quality, delivery and/or cost performance.&nbsp;</li><li>Lead the continuous improvement process in your area using lean tools and techniques such as 5S.&nbsp;</li><li>Introduce automation where appropriate and ensure equipment data links directly to MRP and quality systems.&nbsp;</li></ul>YOU’LL BRING THESE QUALIFICATIONS AS A MANUFACTURING II ENGINEER – PROPULSION<ul><li>Bachelor's degree in mechanical engineering, manufacturing engineering, aerospace engineering, or other engineering discipline engineering degree (Preferably, Manufacturing, Mechanical, Electrical, or Aerospace)&nbsp;</li><li>2+ years of experience in a manufacturing environment&nbsp;</li><li>Understanding of fluid and structural mechanics fundamentals&nbsp;</li><li>Knowledge in manufacturing processes for aerospace materials</li></ul>THESE QUALIFICATIONS WOULD BE NICE TO HAVE:&nbsp;<ul><li>Advanced engineering degree (Preferably, Manufacturing, Mechanical, Electrical, or Aerospace)&nbsp;</li><li>Strong knowledge of manufacturing processes common to fluid components&nbsp;</li><li>Experience with assembly &amp; testing of turbomachinery and combustion devices&nbsp;</li><li>Experience with designing, implementing, and supporting a production line and/or build area&nbsp;</li><li>Experience with manufacturing processes, including but not limited to TIG, EB and laser welding, heat treating, metal forming, additive manufacturing, CNC machining and precision cleaning&nbsp;</li><li>Experience transitioning products from design to production as a part of cross-functional team in a fast-paced, iterative design environment&nbsp;</li><li>Experience performing root cause and corrective action projects and PFMEA / DFMEA of manufacturing processes and products&nbsp;</li></ul>ADDITIONAL REQUIREMENTS:&nbsp;<ul><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.&nbsp;&nbsp;&nbsp;</li><li>Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.&nbsp;&nbsp;</li><li>Must be physically able to commute to buildings&nbsp;</li><li>Occasional exposure to dust, fumes and moderate levels of noise.&nbsp;</li><li>Availability to work long hours and weekends as needed based on test and launch schedules</li></ul>Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one component of our total rewards package at Rocket Lab.&nbsp; Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO &amp; a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: Discounted employee stock purchase program, subsidized EV charging stations, onsite gym, food and drinks, childcare concierge, and other discounts. Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.Base Pay Range (CA Only)$90,000—$115,000 USDWHAT TO EXPECT&nbsp;We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.&nbsp;&nbsp;&nbsp;Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.&nbsp; These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.&nbsp;Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.&nbsp; For more information on these Regulations, click here&nbsp;ITAR Regulations.

Manufacturing Engineer II - Propulsion

<h4>Digital Experience – Senior Software Engineer</h4> Are you interested in serving the needs of millions of customers by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? Our chapter comprises of people that work on a wide range of applications like Fidelity.com. We're looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best omni channel experience to our customers. <h4>The Purpose of Your Role</h4> Our teams build and contribute to Fidelity Investments digital presence. As a developer, you will help us build a user experience and the underlying platforms needed to support our digital presence. You’ll craft, own, build and support features at every stage of the software development lifecycle for a world class web experience. Your ideas will improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. We're looking for highly motivated individuals who work well in a collaborative, iterative, mission critical, and fast-paced environment. <h4>The Expertise We’re Looking For</h4> You have a&nbsp;passion for technology&nbsp;and can navigate your way across complex and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge. Are a&nbsp;creator, a doer, and a disruptor&nbsp;who will help us solve real-life problems and meet real customer needs. You’ll be helping us build things, taking an idea, and creating rapid prototypes that are shippable and learn from real-life feedback. Are comfortable to be a&nbsp;self-starter, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”? Are&nbsp;experienced with the tools of the trade&nbsp;including a variety of modern programming languages and frameworks. Care about cycle time and use&nbsp;CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles. Stay on top of&nbsp;Algorithms, Data Structures and Design Patterns&nbsp;and love the challenge of building highly scalable systems that can support thousands of transactions/sec. Have a&nbsp;mindset of test first development&nbsp;and are experienced in modern test frameworks. We believe in testing and that quality is everyone’s job. Are&nbsp;data-driven&nbsp;and can measure, collect and use data to make decisions. We understand the value of intuition and the need to balance decisions accordingly. Have&nbsp;strong communication skills and technical expertise&nbsp;to drive and participate in meaningful discussions. <h4>The Skills You Have</h4><ul><li>Ability to triage, complete root cause analysis, and be decisive under pressure. </li><li>Ability to creatively tackle new, exciting problems in a dynamic environment. </li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships. </li><li>Positive relationship building, interpersonal and influencing skills. </li><li>Technical acuity and engineering mentality </li><li>Experience working with CI/CD pipelines and driving automation. </li></ul><h4>The Skills You Bring</h4><ul><li>5+ years of software development experience </li><li>You embrace customer-first mentality and enjoy developing user-friendly web applications that solve real life problems. </li><li>Strong experience with Angular 15, RxJS, Redux/NgRx and TypeScript </li><li>Expertise with test automation tools and frameworks e.g. Cypress, Playwright, Jest and Storybook. </li><li>Curiosity for engineering problems. </li><li>Passionate, opinionated about writing clean, testable, readable, and easily maintainable code with a test-first development approach. </li><li>Familiarity with developing features for our web experiences using Angular and Microservices in NodeJS/NestJS/GraphQL. </li><li>Working with our product team to ensure we are building the right features based on scope and customer value. </li><li>Contributing back to the team by developing solutions that help improve developer efficiency or sharing knowledge about new techniques and technologies. </li></ul><h4>How Your Work Impacts the Organization</h4> We believe that diversity in background and experience will foster an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers. Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels. People who are great cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge. <h4>Our culture code is simple.</h4><ul><li>We share knowledge to empower and connect everyone. </li><li>We live outside our comfort zone. </li><li>We believe life is too short to not love what you do. </li><li>We know amazing people create great opportunities. </li><li>We are customers. </li><li>We favor autonomy and take ownership. </li></ul><h4>Company Overview</h4> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com Fidelity Investments is an equal opportunity employer. <h4>Company Overview</h4> Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. <h4>Join Us</h4> At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.” We invite you to&nbsp;Find Your Fidelity&nbsp;at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Front End Engineer

The Workplace Investing Data Conversion and Implementation team is looking for a Data Analyst to join our growing Defined Benefits organization!The Purpose of Your RoleThe Analyst will primarily be focused on supporting client corporate actions. They will lead the effort to update a client’s data during these ongoing projects and afterwards as needed. The candidate must be proficient in data analysis, systems analysis or implementation analysis capabilities and be able to work between multiple update requests at a time.The TeamThe Defined Benefit organization provides companies with the expertise and convenience of a single provider to administer their DB plans which promises to pay specified pension payment, lump-sum or combination thereof on benefits to participants at retirement that is predetermined by a formula based on the employee's earnings history, tenure of service and age, rather than depending directly on individual investment returns.For administering these DB plans, our team plays a key role in converting data from the prior record keeper to Fidelity's systems. As part of these implementations, we get along with Clients, Prior record keepers and internal business/operations partners.The Expertise You Have· Proven ability in a data analysis role (minimum 3-5 years experience)· Strong analytical and communication skills, as well as a solid grasp of the organizational structure supporting implementation and ongoing projects· Data Exchange knowledge and analysis skills to lead, execute, or assist on all assigned work throughout the project; examples of projects: implementation of a new client or Corporate Actions· Defined Benefits knowledge requiredThe Skills You Bring· Excellent analysis skills, preferably data analysis skills, are required· Solid experience with query languages such as SQL· Experience with ETL Tools (i.e. Informatica), Snaplogic is a plus· Should have proven general experience programming languages and relational databases· Excellent oral and written communication skills· Work optimally as a team member· Demonstrate solid leadership skills; are highly organized, self-motivated with strong time management skills and an ability to handle various tasks simultaneously· Ability to thrive in a matrix-managed environment across multiple locations and functions· Broad application/technology experience is a plusThe Value You Deliver· Analyzing the client source data to identify issues, potential causes, and suggested remediation· Navigating the organization, bringing together interested parties, negotiating differences, and drawing effective conclusions· Asking appropriate questions to extract information, follow up and bring closure to issues· Learning and applying WI’s Systems and Processes as they pertain to the job (such as analysis process and data loading process)<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Data Analyst

Sr. Product Owner Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sr. Product Owner to work in Smithfield, RI, Boston, MA, or Westlake, TX. The Role The Sr. Product Owner serves as the business knowledge lead and key advisor for the requirements process on complex projects within the business unit. Additionally, the BA/PM Consultant provides ongoing support for the development of technical solutions that meet business needs. Work may include Service Model documentation as well as analysis of financial data for trends, issues, etc. and the design and development of spreadsheets and databases that gather, store, and report analytical data to support a variety of delivery process and measurement initiatives.The Expertise and Skills You Bring<ul><li>Responsible for all Business Analysis phases and may oversee all remaining phases of a project. </li><li>Provides leadership through the expert understanding of the project life cycle and business needs. </li><li>Ability to take business requirements and turn them into system requirements for development teams </li><li>Monitors and resolves or escalates project interdependencies, both internal and external to the business unit; provides insight and input on project plan management and monitors progress against plan. </li><li>Participates in and/or is responsible for the creation of all applicable Project Life Cycle </li><li>Establishes and implements project plans for Business Analysis activities across multiple large and moderately complex projects. </li><li>Works closely with project manager to determine project task estimates, deadlines, and deliverables, simultaneously working on several projects. </li><li>Technical knowledge of API creation, development, and testing </li><li>Knowledge of and ability to write SQL queries </li></ul>The Team The credit card team is a development squad that is responsible for delivering against the Family Card foundational project.&nbsp; This is a multi-year, complex effort working closely with one of our business partners to co-develop this new feature which will allow Fidelity to offer multi card numbers for a single household / account. &nbsp; By not having separate card numbers for each cardholder on the account, customers: •Cannot view spend by each cardholder •Experience disruption by receiving a new card number when another cardholder on the accounts needs card re-issuance •Are unable to have features such as spend limits by cardholder.Dynamic Working At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least two weeks, 5 consecutive days, every other week. These requirements are subject to change.Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Sr. Product Owner

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Role ObjectiveThe Field Strategic Expansion Manager sits within a geographical territory and is responsible for face-to-face business development and management of high revenue, low charge volume existing customers. This position proactively reaches out to customers to uncover opportunities, identify new product opportunities better suited for customer needs and establish American Express as the primary relationship. This is a field-based role in which in person engagement through face-to-face interactions is required with prospects/clients.Job ResponsibilitiesPlanning(10 – 20% of time)&nbsp;▪ Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, no self-prospecting&nbsp;▪ All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs.▪ Business travel is required with the expectation of 25-50% of time spent in-market with prospects and clients.Portfolio management (10 – 20% of time)&nbsp;▪ Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects&nbsp;▪ Answer customer inquiries and bring in technical sales and product specialists to support technical implementation&nbsp;Client solution (20 – 30% of time)&nbsp;▪ Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;Negotiate and close (20 – 30% of time)&nbsp;▪ Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions&nbsp;▪ Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volume&nbsp;Compliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and ExperienceKnowledge and Skills&nbsp;Portfolio management&nbsp;▪ Manages a portfolio of customers, leveraging client data/analytics to plan and prioritize activities within large accounts&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;Attributes&nbsp;▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience▪ Bachelor's degree preferred&nbsp;▪ Excellent sales experience, 5 - 7 years minimum&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;▪ Experience in a highly-regulated industrySalary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Manager-Business Development (Atlanta/Alabama)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Role ObjectiveThe Field Strategic Expansion Director sits within a geographical territory and leads a team of managers responsible for business development and management of high revenue, low charge volume existing customers. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high performing team. This role requires up to 3 weeks per month of travel.Job ResponsibilitiesStrategic planning (20 – 30% of time)&nbsp;▪ Drive overall sales territory strategy to achieve business goals and sales targets&nbsp;▪ Collect customer feedback and distribute internally to influence product development based on customer need&nbsp;Coaching and development(20 – 30% of time)&nbsp;▪ Hire and on-board new Field Sales Strategic Expansion managers to build a strong team&nbsp;▪ Support team development by regularly conduct 1:1 coaching sessions, team huddles to share best practices&nbsp;Performance management(10 – 20% of time)&nbsp;▪ Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development&nbsp;▪ Partner with Marketing, EDA, PPI, Product and Senior Leadership to improve sales engagement and performance&nbsp;▪ Support team to handle client escalations, as needed&nbsp;Business development(10 – 20% of time)&nbsp;▪ Initiate, develop and maintain executive level relationships and drive sales activities with key customers&nbsp;▪ Lead sales team to develop a long-term strategy for each client&nbsp;Compliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements&nbsp;▪ Conduct customer ride-alongs with Field Strategic Expansion managers to ensure high quality and compliant customer interactionsKnowledge, Skills, Attributes, and ExperienceKnowledge and SkillsClient development&nbsp;▪ Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership&nbsp;Coaching&nbsp;▪ Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions&nbsp;Performance management&nbsp;▪ Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulationAttributes&nbsp;▪ Strategic thinking&nbsp;▪ Leadership and team motivation▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience&nbsp;▪ Bachelor's degree required, Master’s degree preferred&nbsp;▪ Experience leading sales teams, 7 – 10 years minimum&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;▪ Experience in a highly-regulated industrySalary Range: $115,000.00 to $190,000.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Business Development

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?We are seeking a Program Manager Analyst to become a key member of the Value Co-Creation Team within Technology. Value Co-Creation (VCC) is an enterprise-wide initiative with the goal of transforming our ways of working together across Business, Product and Technology functions to drive enhanced customer value and to achieve business outcomes more rapidly. Examples of new ways of working will include enhanced collaboration and co-creation across business, product, and technology through all stages of product development cycle; ensuring alignment with architecture frameworks and standards and SDLC controls; evolving investment portfolio planning, capacity management and execution oversight to enable the key tenets of the value co creation model.<h4>Minimum Qualifications:</h4><ul><li>Assist in managing the implementation roadmap and collaborate with Business, Product and Technology leads who are driving the adoption of new ways of working in their areas</li><li>Reinforce Best Practices prescribed by VCC by delivering change management efforts, such as training and communications</li><li>Facilitate feedback sessions, capture themes, and create action plans to refine the delivery model</li><li>Maintain the VCC knowledge library</li><li>Support the facilitation of enterprise-wide VCC training events, including managing all operational components of training (attendance, training logistics, completion data etc.)</li><li>Assist with measuring outcomes around productivity, engagement, and report overall program success metrics, overseeing regular executive reporting</li></ul><h4>Preferred Qualifications:</h4><ul><li>Ability to quickly adapt to change while continuing to make progress towards program goals.</li><li>Proficient in analytical and presentation tools, including Excel and PowerPoint</li><li>Excellent written and verbal communication skills, and ability to present ideas clearly</li><li>Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude </li><li>Independent thinker who’s organized, has great attention to detail, and is proficient at managing multiple priorities</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

2025 Campus Technology Full-Time Program Manager Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our vision to provide the world's best customer experience every day, the Global Services Group (GSG) within American Express plays a critical role by setting "THE" standard for customer experience that our customers rely on and by committing to put our customers first as our top business imperative. Within GSG, the Customer Listening team has created a Center of Excellence (COE) aimed at supporting Voice of the Customer (VOC) needs across the enterprise and is looking for dedicated colleagues to lead the technical enablement for Conversational Analytics Solutions through the Qualtrics platform. In this role, the Analyst - Conversational Analytics Delivery will support in identifying and delivering key insights using the Conversational Analytics tool. In addition, the colleague will act as a subject matter expert in the American Express Conversational Analytics Language Models, and the data enrichments available in the platform (Effort, Sentiment, Emotion, etc.). This role requires collaboration with multiple stakeholders (use case owners, relationship managers, Qualtrics developer, AET, among others).How will you make an impact in this role?<ul><li>Assist in managing the VOC COE relationship with Qualtrics XM Discover Team, including but not limited to, production support, issue management, and analytical work streams</li><li>Act as the subject matter expert for XM Discover, providing impactful and actionable insights to various VOC initiatives</li><li>Identify, develop, and demonstrate multi-functional initiatives across various Customer Journey touch points that will proactively improve the overall customer experience</li><li>Understand challenges, and industry trends, consult and help internal business partners achieve their VOC-related objectives</li><li>Use data-driven CX insights to ensure the world's best customer experience every day for the American Express Customer Base</li><li>Understand American Express business objectives and align VOC COE initiatives to achieve and progress those objectives for the success of the American Express Customer Base</li></ul>Minimum Qualifications<ul><li>3+ years of text analytics, market research, project management, consulting or similar relevant experience</li><li>Impeccable project management skills. Demonstrated ability to organize others to action, hit deadlines, and drive outcomes</li><li>Comfortable managing relationships across the enterprise independently (including negotiation and influence skills)</li><li>Positive “roll-up your sleeves” attitude, a proactive approach, and comfort with agility</li><li>Strong analytical skills, with the ability to interpret data and understand complex processes, provide meaningful insights, and deliver relevant analyses across complex and dynamic business</li><li>Strategic thinker who has a curious mindset and able to work in a “white space” environment to improve/transform processes</li><li>A strong customer first mindset with a pulse on the external landscape including trends and consumer insights</li></ul>Preferred Qualifications<ul><li>Strong oral and written communication skills including storyboarding/PowerPoint</li></ul>Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst - Business Systems

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Business Unit/Role Specific InfoWhere are these roles located within American Express?Enterprise Digital &amp; Data Solutions (EDDS): Internship opportunity for someone who wants to help shape, refine and build Prospect and Customer digital connections, experiences and interactions for one of the world’s most respected companies, through marketing operations! Enterprise Digital &amp; Data Solutions team charter is to be an engine of growth, marketplace differentiation and efficiency for American Express!How will I make an impact in this role?<ul><li>Working in close collaboration with marketing teams, enterprise platform/product teams, and external vendor partners to identify, solution design and implement marketing campaigns.</li><li>Support the day-to-day operations of the marketing campaign launches and delivery processes.</li><li>Act as a liaison between Marketing, Product and Technology teams - translate business needs to our technology partners and explain capability/platform functionality to Marketing.</li><li>Partner with cross-functional partners to find opportunities to streamline the marketing processes.</li></ul>Minimum Qualifications<ul><li>Currently enrolled in a Graduate degree program in Marketing, Communications or other related field preferred</li><li>Students must have a graduation date between December 2025 and June 2026</li></ul>Preferred Qualifications<ul><li>Strong strategic mentality and customer focus with ability to challenge status quo and see the bigger picture</li><li>Excellent analytical and problem-solving skills, attention to detail is essential</li><li>Strong communication and collaboration skills, comfortable communicating with both marketing partners and technology partners</li><li>Energetic and self-driven personality with a growth mindset</li><li>Excellent organizational and project management skills (attention to detail, handling and prioritization multiple priorities, managing tight timelines) are critical</li><li>Ability to work independently and be able to manage multiple priorities simultaneously in a fast-paced environment without direct supervision</li></ul>Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries</li><li>Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>Free and confidential counselling support through our Healthy Minds program</li><li>Career development and training opportunities&nbsp;</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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