Sr Mgr-Digital Product Intelligent Automation/ Generative AI Solutions Mgmt

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Capabilities (GS&C) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.

The GMNS Intelligent Automation & Gen AI team plays a pivotal role in partnering across teams to reimagine end-to-end business solutions using intelligent automation and generative AI. These solutions will optimize business processes, drive performance, and expand revenue generation opportunities.

We are looking for a passionate, experiences, and adaptable Product Manager to deliver this vision partnering with Technology. This is an exciting opportunity to enable new and emerging technologies!

Key Responsibilities

• Develop product roadmaps based on vision, strategy, and goals
• Collaborate with engineering team and other product owners to define scalable intelligent automation and generative AI solutions that meet stakeholder needs
•     Document and manage detailed requirements as prioritized feature and user story backlogs that maximize value
•     Deliver throughout the product lifecycle by leading sprint planning, creating clear sprint/increment goals, and managing delivery of features through the software development lifecycle through to launch and rollout
• Monitor key performance metrics and drive continuous improvement on the performance of delivered solutions
•     Improve efficiency of planning and time-to-launch by contributing to process and working practice improvements
• Report on status across the organization on roadmap, progress against goals, and generated value
• Stay abreast of the market and the enterprise to identify how best to leverage the value of emerging technologies, such as Generative AI

Minimum Qualifications

• 5+ years of in-depth experience with Agile methodologies and tools, working directly with scrum teams to launch products and features
• Outstanding communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives
• Experience eliciting and defining development-ready requirements from vaguely defined business opportunities
• Strong analytical and problem-solving skills. Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvements
• Proven ability to influence without authority and communicate effectively across all levels of the organization
• Highly organized, detail oriented with a proven ability to manage multiple workstreams and solve complex problems

Preferred Qualifications

• Experience in project management and process transformation
• Understanding of Intelligent Automation and Generative AI to solve business pain points
• Experience in using design thinking techniques and UX design and research
• Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.