Senior Analyst-Cash Back Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Consumer Proprietary Product Management and Loyalty Programs (CPPM&LP) organization is part of US Consumer Services and responsible for making membership essential through the delivery of relevant, differentiated, world-class products and benefits that drive demand and inspire Card Members to deepen loyalty.

How will you make an impact in this role?

This essential role on the US Cash Back Product Management team will be responsible for driving execution and management support for the U.S. Consumer Cash Back card products and Reward Dollars program, with a focus on its premium product, Blue Cash Preferred (BCP).  The role will focus on core product management functions as well as supporting and executing strategies that increase Card Member acquisition, spend, and engagement, collaborating through analytics and research to develop our mid-term BCP roadmap. Additionally, this role will support the management of our Reward Dollars program, as needed.

Key Responsibilities:

• Oversee all aspects of core Consumer Card product management functions (i.e., customer complaints and resolutions, CAPs/OREs, servicing, etc.)
• Support the execution of new/improved features, benefits, and experiences via partnership across Blue Box (i.e., Servicing, Finance, Pricing, New Product Development, Legal, Compliance, Risk)
• Partner with Analytics and Finance to assess product and feature performance, drive actionable insights to inform optimization, and define execution plans
• Provide management support for the Reward Dollars program, and gain fluency in our rewards infrastructure
• Monitor competitive landscape to inform strategy across existing partner benefits and cash back categories

Minimum Qualifications:

Ideal candidate will have strong project management and communication skills to lead new initiatives and drive results through influence/collaboration with cross-functional partners

• Bachelor’s degree or equivalent experience required
• Outstanding project management skills and strong bias to action
• Ability to communicate and drive results across multiple teams/functions and at all levels through collaboration, partnership, leadership, and influencing skills
• Willingness to challenge the status quo
• Excellent written and oral communication skills
• Ability to work in a fast-paced environment and deliver multiple priorities under tight deadlines
• A winning attitude – ideal candidate is a positive, team-oriented individual
• 1-2 years of related experience

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.