Localization & Content Design Manager - Lounge Services

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Lounge Collection is a key component of our premium offering, providing Card Members with over 1,400 airport lounges worldwide. You will be joining the Digital Lounge Services Product Team, which consists of Product Managers, Product Designers, and Data Analysts. 

As the Localization & Content Design Manager, you will lead the creation, translation, and localization of content for the Global Lounge Collection at American Express. You will be the first in this role, responsible for ensuring that our content resonates with diverse markets worldwide. This role involves working with internal and external partners to ensure culturally relevant and high-quality content across various markets, ensuring legal compliance, while maintaining a consistent tone, and generating content that drives our SEO strategy. The ideal candidate will have a strong background in content design, with the ability to adapt content for multiple languages and cultures.

Key Responsibilities

• Translation and Localization: Using tools and partners such as Systran and LanguageLine, lead the process of translating and localizing English content for various international markets, ensuring cultural relevance and linguistic accuracy.
• Vendor Management: Manage relationships with external translation and localization vendors, ensuring timely and cost-effective delivery of services.
• Legal Compliance: Collaborate with local market & legal teams to ensure all terms, conditions, and legal content are accurately translated and aligned with local regulations.
• Tone and Consistency: Work with our Product Design, Compliance, and Marketing teams to maintain a consistent tone and style across all localized content.
• Quality Assurance: Implement and oversee quality assurance processes to ensure high standards of localization.
• Cross-functional Collaboration: Partner with Product, Design, Data, and Engineering teams to drive product enhancements tailored to specific markets. This includes addressing technical requirements, providing guidance on standard methodologies, and ensuring that localization is considered in the development process.
• Process Improvement: Lead the future of our localization process, exploring and implementing automated localization solutions to increase efficiency and scalability.

Qualifications:

• 5+ years of experience in localization and translation management, preferably within the travel or financial services industry.
• Bachelor’s degree in Translation, Linguistics, Communications, Marketing, or a related field.

Skills:

• Strong understanding of cultural nuances and localization best practices.
• Excellent project management and organizational skills.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of SEO principles and content optimization techniques.
• Familiarity with translation management software and tools.

Attributes:

• Detail-oriented with a strong focus on quality and accuracy.
• Excellent communication and interpersonal skills.
• Creative problem solver with a passion for content and language.

Nice to Have: 

• Content Strategy: Experience developing content strategies that align with business goals and user needs.
• Content Creation: Proven ability to create compelling and culturally relevant content to support marketing and communication efforts in various regions.
• UX Writing: Experience in UX writing, ensuring content enhances user experience and is easy to understand.
• Design Collaboration: Ability to work closely with UX/UI designers to ensure content fits seamlessly into the overall design.
• Multilingual Reader and/or Speaker: Proficiency in one or more languages in addition to English.

This is a hybrid role, requiring the candidate to work from our Palo Alto office three days a week. Join us in shaping the future of the Global Lounge Collection at American Express, bringing unparalleled travel experiences to our Card Members worldwide. If you are passionate about localization and eager to work on a truly global product, we would love to hear from you.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.